Vangerowstrasse 16, Bergheim, 69115 Heidelberg, Germany
#67 of 81 hotels in Heidelberg
Guests' ChoiceBased on 411 hotel reviews
7.5Cleanliness
8.1
Comfort
8.0
Location
8.0
Facilities
7.4
Staff
8.7
Value for money
6.8
Free WiFi
8.1
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End of dialog contentReviewed: 29 December 2022
Maïte
LuxembourgWe found the hotel a bit overpriced and one of the clerks (who was serving us by chance for all our stay) was a bit difficult. For example, when we arrived, we asked the clerk at the front desk about parking modalities. We were told that we could simply use the underground garage. However, we were not told that we would need to pay extra for it (25€/day). Well, we could have seen the sign when entering of course, but from the way we were offered this (and no other) option, it sounded as if the service was included (which for the price we paid, would not have been unrealistic). When checking out we wanted to kindly inform the clerk that this was a bit unclear to us and that it would be better if they could precise this in the future, we were answered in quite an arrogant and unfriendly way - which was very uncalled for since we made clear that it was not a problem for us to pay. The other clerk apologized for their colleague's behavior, still unfortunately an unpleasant experience.
Our rooms were very well equipped and clean. We lacked nothing and had a beautiful view with pleasant spaciousness. The beds were very comfortable, and it was also very quiet despite the nearby street so that we could find our rest here. Unfortunately, we did not have breakfast or use the wellness area, so I cannot comment on this.
Stayed in December 2022
Reviewed: 14 December 2022
Shivani
United KingdomNot the hotel's fault, but perhaps the way the booking was made, but I was given two small beds instead of one kingsize. I didn't ask to change rooms.
Sweet station!
Stayed in November 2022
Reviewed: 14 December 2022
Alice
Monacorooms are dated, expensive parking - expected parking to be included given the location
easy to reach from the highway, good room service menu
Stayed in October 2022
Reviewed: 1 December 2022
Gisli
IcelandOur room was next to the elevator which was a little noisy. Did not prevent us from sleeping but was noticable while we were awake.
The room was clean, with a view over the river and bigger than we anticipated. The executive lounge was nice for both us adults and the kids, where we watched some football and enjoyed nice drinka and candy from the self service candy bar. The location is very good with only about 20 minute walk to the Altstadt and about 4 to 5 minutes to a nearby tram and bus station. What really made the stay special was the friendly and helpful staff at the restaurant and the reception desk.
Stayed in November 2022
Reviewed: 27 November 2022
Divya
Indiatoo much charge for parking Euro 25 for the night
location
Stayed in November 2022
Reviewed: 24 October 2022
Raluca
Romaniasize of the room (junior suite), view, cleanliness, staff, breakfast variety, overall experience
Stayed in October 2022
Reviewed: 27 September 2022
Denis
Francethe pool is not very nice and cold.
beautiful and relatively close to the center.
Stayed in September 2022
Reviewed: 26 September 2022
Michael
United StatesThe price of the room and parking garage was a bit high.
The location and facilities. Having a water taxi behind the hotel was awesome.
Stayed in September 2022
Reviewed: 20 September 2022
Chris
Netherlandssomewhat overpriced in my opinion although you pay for the fact that you have the additional facilities such as pool, gym, parking
location plus good parking good gym
Stayed in September 2022
Reviewed: 18 September 2022
Sulaiman
Saudi ArabiaOld style
Room space, Clean, Location, Parking
Stayed in September 2022
Reviewed: 16 September 2022
Benjamin
United StatesThe rooms were dated.
The front desk was nice and helpful. Very convenient having the restaurant at the hotel and open late.
Stayed in September 2022
Reviewed: 4 September 2022
Mark
United Kingdoma little walk from the town
clean and comfortable
Stayed in August 2022
Reviewed: 26 August 2022
Birger
BelgiumSome details of our booking (child cot and extra bed) weren't in place on arrival and needed extra in queries.
The staff was very professional and friendly.
Stayed in August 2022
Reviewed: 24 August 2022
Melissa
United StatesAlthough the food was delicious, meals were very expensive at the hotel. I think the hotel was a little over priced and then having to pay for parking on top of it was bummy.
The room was great and bed was comfortable. The food was delicious and staff was super friendly. Location was not to far from everything we were looking for.
Stayed in August 2022
Reviewed: 18 August 2022
Ton
NetherlandsIts a bit of an ugly building and has not a holiday feeling. More a businees hotel.
Comfortable hotel, good location, n8ce rooms, friendly personel
Stayed in August 2022
Reviewed: 17 August 2022
Pamela
United Kingdom25 euro overnight parking charge.
Good quality hotel located right on the river. Short walk to the city centre. Excellent reception and bar staff. Spacious room with fridge.
Stayed in August 2022
Reviewed: 11 August 2022
Abdullah
KuwaitOverpriced / breakfast not included / i had to pay in advance and when checking out i paid again :(
I just liked the complimentary fruits and candy.
Stayed in August 2022
Reviewed: 3 August 2022
Philip
SwitzerlandRooms desperately need a renovation, some of the staff is not very friendly, not great value for money
Facilities are very good, nice view of the river, some of the staff is friendly
Stayed in May 2022
Reviewed: 31 July 2022
Laxman
NetherlandsThere was water leakage in the bathroom which we reported when we checked out. Ideally, some inspector could have found it before they gave us the room. We only stayed for one night so i did not make a big deal out of it in the morning.
Breakfast options were infinite. Room was cozy and no noise at night.
Stayed in July 2022
Reviewed: 30 July 2022
Dina
Egyptthe rooms are small and outdated
friendly staff , clean rooms , nice location and wonderful view of the river
Stayed in July 2022
Reviewed: 28 July 2022
Tiemen
United Arab Emiratescheck-in and check-out takes a long time
location, staff is great and helpful
Stayed in July 2022
Reviewed: 25 July 2022
Petra
NetherlandsI had chosen the hotel partly because you had charging stations for electrical cars. You have 3 , and they were all occupied upon arrival. That as such is not a problem, but the cars occupied the parking lot for the entire night, whilst the car were already charged. Therefore I was not able to cahrge my car during my stay. This was very very inconvenient. You should have a max duration per car for electrical charinging. Then you can serve also other guests.
Stayed in July 2022
Reviewed: 25 July 2022
Benjamin
LuxembourgA place that has not changed since 1985.
location
Stayed in July 2022
Reviewed: 18 July 2022
Matthew
United StatesThe room was a little run down. The television took some getting used to. Had to go through several menu items just to get regular a station.
Nice property in a decent location. Staff was super helpful really enjoyed the morning breakfast area.
Stayed in July 2022
Reviewed: 18 July 2022
Golda
South AfricaThe style of the bathrooms and bedrooms are still very dated. Maybe time for a revamp
Stayed in July 2022
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