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  5. Reviews of Hotel Haus am Zoo

Reviews of Hotel Haus am Zoo This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Sybelstrasse 21, Düsseltal, 40239 Düsseldorf, Germany

#22 of 200 hotels in Düsseldorf

Guests' Choice

Review score

Based on 82 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    9.6

  • Value for money

    8.8

  • Free WiFi

    8.6

100% verified reviews

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Showing 1 – 25

  • Reviewed: 19 August 2024

    9.0
    Location & staff super, pool out of order
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Pool out of order till end of 2024.

    Super nice location, competent & friendly staff, comfortable & cozy rooms. Unfortunately the pool will be out of order for all 2024.

    Stayed in August 2024

  • Reviewed: 2 August 2024

    8.0
    A good hotel to stay in Düsseldorf, especially as there is also public transport to the centre.
    • Couple
    • Comfort Triple Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The property was conveniently located for our purpose (visting family). We were housed in an annexe where it was very quiet.

    Stayed in July 2024

  • Reviewed: 20 July 2024

    10
    Visited during the euros, was made to feel very welcome, really enjoyed our stay.
    • Leisure trip
    • People with friends
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff really friendly - Nice rooms - lovely gardens.

    Stayed in June 2024

  • Reviewed: 13 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Very nice and delicious breakfast and quiet and peaceful location. Nice terrace and fine room.

    Stayed in June 2024

  • Reviewed: 28 June 2024

    8.0
    Would stay there again
    • Leisure trip
    • Group
    • Double Room with Garden View
    • Stayed 10 nights

    Pool was closed

    The Room was down in the garden building away from the main building, found this was good for us,

    Stayed in June 2024

  • Reviewed: 25 June 2024

    9.0
    Euro2024 trip
    • Leisure trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 5 nights
    • Submitted via mobile

    No refrigerator . A small TV . The bed to soft for me. The pool was closed

    Staff was very friendly and helpful all the time. The location is great , a few minutes walk from the tram to the center and train to the aeroport. Very nice park nearby, supermarkets and a local restaurant all few minutes walk. Relaxed neighborhood. A green garden in the hotel. Will visit again.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    8.0
    perfect
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 4 nights

    nothing

    breakfast room, staff

    Stayed in June 2024

  • Reviewed: 19 June 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 2 nights

    Very pleasant surroundings with a lovely garden and huge trees. Enjoyable swim in the pool. Extremely friendly and helpful staff. Best feature: delicious and extensive breakfast.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    There is no downside to the hotel. Everything was perfect.

    The staff were very welcoming and helpful, and the room was spacious and clean.

    Stayed in June 2024

  • Reviewed: 26 May 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    It’s not close to Altstadt if someone looks for very central location. There is no kettle in the room which might be a problem for some (I had my own so not an issue for me at all)

    The hotel is located in a very green and calm area. There is a park just next to it, public transport is also very close as well as streets with restaurants (max. 15 min walk). Staff is extremely polite and kind (looks like they love what they do!). The breakfast is delicious and the cosy atmosphere in the room makes you feel like home. I also appreciate the voucher you can get instead of room cleaning - wonderful approach!

    Stayed in May 2024

  • Reviewed: 7 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was great

    Everything was great

    Stayed in February 2024

  • Reviewed: 3 February 2024

    10
    Great little hotel at a quiet location very close to the center.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    All is perfect.

    Excellent breakfast buffet with several hot items. Quiet room overlooking a wonderful garden. Ask for rooms ending 4 and 5. Exremely good staff that go above and beyond their duty to make you feel comfortable.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A wonderful hotel with extremely friendly and helpful staff. Very clean and comfortable.

    Stayed in January 2024

  • Reviewed: 1 January 2024

    9.0
    Good stay nearby citycentre!
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The room next door is a little bit noisy.

    Good beds, pillow is a little bit soft. Location near by underground station just 5 min walk. And within 10 min in citycentre of dusseldorf. Ask at the reception for transportation tickets. Also could park car in hotel garage €12 a day. Nice and helpful staff, definitely will save this hotel.

    Stayed in December 2023

  • Reviewed: 6 December 2023

    8.0
    Overall, the staff and the room is good.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The desk is kinda dirty.

    The room is good for a single traveller.

    Stayed in October 2023

  • Reviewed: 13 August 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Charming place with a nice terrace and pool Great breakfast Comfy rooms

    Stayed in August 2023

  • Reviewed: 2 June 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    So vintage and beautiful.

    Stayed in May 2023

  • Reviewed: 24 April 2023

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Comfort Single Room in nighbouring building
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great but darker curtains would have been welcomed.

    Beautiful quiet street location with lovely gardens to look out on from the balcony. Excellent breakfast and wonderful staff who went out of their way to help.

    Stayed in April 2023

  • Reviewed: 3 March 2023

    10
    Great for families. Lovely staff
    • Business trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    None

    The hotel is nice and well located but if at leat in our experience the best thing of the hotel is the stuff. Very helpful and caring. They went ahead of our requests and solved them all. Hay add a human touch to the place which let's you be more relaxed.

    Stayed in March 2023

  • Reviewed: 11 December 2022

    10
    Comfy and super clean classic hotel
    • Business trip
    • Solo traveller
    • Comfort Single Room in nighbouring building
    • Stayed 1 night
    • Submitted via mobile

    The Tv could be better, but didn't bother me

    Its basically a very clean, comfy, nice classic hotel. The staff is freindly and the bfast is great. Was suprisingly spacious for an individual room. I general, the design of this place is to make you feel at home and comfy. Well done

    Stayed in December 2022

  • Reviewed: 4 December 2022

    9.0
    Perfect Quiet freiendly hotel ideal for a city trip
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 1 night

    Nothing

    Very friendly reception, carpark is next door, we could pick up the key at reception and drive in immediately, from the carpark there is direct access to the hotel. At check in we were offered free public transport tickets for Dusseldorf city, the tram stop is 2 minutes walk. Breakfast was fabulous, and the homemade cookies available at reception are delicious

    Stayed in December 2022

  • Reviewed: 6 August 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Best kept secret in Düsseldorf. Convenient public transport access to city center. Property is located in a quiet environment with very friendly and accommodating staff.

    Stayed in August 2022

  • Reviewed: 29 July 2022

    10
    excellent stay and amazing staff
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights
    • Submitted via mobile

    I’ve been on the road for over two months and this hotel has been the best I’ve stayed in. Absolutely everyone was very friendly, helpful, went above and beyond to make sure I had a great stay. the bedroom has a vintage chic feel to it, very comfortable with a really nice bathtub. the pool area was the best part, big pool, water temperature was great, comfy pool side chairs. has a minibar but no kettle. the location was great too, there’s a grocery store and a nice park close by. convenient for public transportation.

    Stayed in July 2022

  • Reviewed: 5 June 2022

    10
    An absolutely fantastic stay. Beautiful pool, room and gardens. Would definitely stay again!
    • Leisure trip
    • Group
    • Comfort Triple Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    No tea/coffee making facilities in the room although they would have provided them if I’d asked.

    Spacious clean rooms (our room for three was huge!), beautiful gardens and swimming pool, fantastic breakfast with such a huge choice and friendly staff especially Mark on reception who made us feel very welcome and was very helpful and smiley. Great location for getting the tram into Düsseldorf and only a five minute walk to family. We’d definitely stay again.

    Stayed in June 2022

Showing 1 – 25

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