Not the case

Location, food, cleaning, welcome strawberries

Stayed in May 2024

There was not one thing we didn’t like!

We liked everything, the attention to detail is noticed in every way! To see the owner of the property several times and be acknowledged was a real plus, and you felted her passion. The comfort rooms are great, having an adjustable bed was a real treat. The spa pool area and outside rooftop area was very nice and a relaxing place to be.

Stayed in June 2024

Room was superb - beds were super comfy. Staff were also excellent and very helpful

Stayed in June 2024

Nothing

Elegant and really comfortable.

Stayed in June 2024

Nothing

Beautiful hotel with olde world charm and modern amenities. Magnificent staff.

Stayed in June 2024

Everything

Stayed in May 2024

Needs more variety in the casual dinning. I ate at the fine dinning section which was very good but sometimes you just want a burger or something more casual and the choice was limited. Also,the pot of morning coffee could be hotter.

Everyone is very pleasant and clearly wants you to have an enjoyable stay.....rooms were cleaned very quickly....even got served breakfast by the owner of the hotel!. Very pleasant

Stayed in June 2024

The spa area was ok, but the swimming pool's temperature could have been warmer, jacuzzi should be separated from the rest of the pool and have much hotter water (for a 5*)

Excellent staff, very friendly, helpful and nice. Beautiful hotel, every detail is excellent. Loved the breakfast. Great location too. Will definitely stay there again.

Stayed in May 2024

Restaurant could be developed into more if an atmospheric venue.

High quality service, great location with our room with terrace facing the hill. In the detail luxury.

Stayed in June 2024

Hotel is located in a good location.

Stayed in May 2024

Pool could have be a touch warmer but that is just a minimal complaint.

The staff was helpful, knowledgeable, and accommodating. Our room was not only esthetically pleasing but immaculate. Comfortable and relaxing. Quite space. Lovely touches such as fresh flowers in the room and in the bathroom. Strawberries delivered to us upon arrival. I was a single adult traveling with two kids, ages 13 and 10yo. We stayed in the one room together and it was extremely spacious. We frequented the pool and sauna daily as the weather was less than hospitable.

Stayed in June 2024

Price is high compared to nearby hotels

Very fine hotel Good restaurants Good spa

Stayed in May 2024

All was fine. A small detail only, the corridor on the second floor had a slightly unpleasant smell, possibly for the frying and cooking in the restaurant downstairs (room was fine). Some extra airing would help.

Nice hotel, clean and comfortable. I was welcomed with some strawberries and mineral water in the room, a nice touch. Breakfast was of very good, the selection was reasonable and everything offered was of very high quality. Unfortunately I did not have time to visit the SPA area.

Stayed in May 2024

NA

Iconic building which takes you back to a forgotten era with exceptional modern facilities, this is truly a 5* experience. The rooms have fresh flowers as does every room and even table of the entire hotel. Glass bottled water regularly replenished in the room free, I thought the complimentary rubber duck in the bathroom was a nice touch!

Stayed in May 2024

Absolutely marvelous! Just steps away from the old city, the hotel is a wonderful combination of old-world charm and elegance with modern conveniences and amenities. With their attention to detail, friendliness, and attentiveness, the staff gave truly 5-star service throughout every aspect of our stay. We particularly enjoyed evening cocktails in the elegant and beautifully appointed bar and cigar lounges after our days of exploring the charming city of Heidelberg. Easily one of the best hotels at which we have stayed anywhere in Europe! HIGHLY recommended!

Stayed in May 2024

We loved everything.

Our first visit to Heidelberg was made even better because of Hotel Europäischer - it was exceptional in every way. We loved our room, the garden bar, the beautiful lounge bar and the breakfasts. The staff were always so pleasant and the owners are to be commended.

Stayed in May 2024

Nothing

Great welcome and service throughout the hotel was excellent.

Stayed in April 2024

Spa had a pool, but the jets in spa area were cold water—no relaxing hot tub type jets. Food was expensive.

Beautiful large room. Staff very kind. Beautiful period bar.

Stayed in May 2024

Very nice location Helpful and friendly staff Nice clean large rooms

Stayed in May 2024

grate service

amazing breakfast

Stayed in May 2024

nothing everything's goods

yes, so good and delicious.

Stayed in April 2024

This was such a treat…the wonderful feeling of yesteryear quality and opulence, but with modern touches….a winning combination. Luxurious but not ‘stuffy’…..the staff were extremely professional and warm, the room was stunning, high quality bed and soft furnishings, scrupulously clean….a view of the castle from the pool! The breakfast was probably the best we have had. The property being family run made a huge difference from staying in a large/chain hotel. It was our daughter’s birthday and they paid special attention to this. Literally zero negatives.

Stayed in March 2024

Exceptional value for the beautiful property and location! Friendly staff

Stayed in March 2024

Nothing

Everything,location was perfect,Hotel from outside and inside was perfect for me and my husband

Stayed in March 2024