I have been a regular guest at this hotel since January of 2013. I have noticed that the overall quality has been in a constant decline. Even though I was in an executive room for my last stay, we received no complimentary water nor were we given small sized face/hand towels. I also felt like the room was not fully furnished and does not meet average standards.

The location

Stayed in May 2024

There is no free parking for the hotel guests so we had to pay more than 60€ for parking of 2 nights. The pool was under renovation and we found out that we would have also had to pay to use it. We wanted to swim with our toddler and that’s why we chose the hotel but clearly that was not possible.

Great location as we wanted to be in Little Tokyo to experience all the food options around.

Stayed in May 2024

Location close to the central station Nice asian and japanese food options

Stayed in May 2024

The shower kept falling down even after tightening, the ratchet seemed to be worn, also the floor in & around the toilet & sink were flooded each time we showered. I booked 4 rooms in total but only 1 had the shower/flood problem. We didn’t mention it to the management as we were only there 3 nights.

The location was very good so it was easy to walk from the hotel to all the sights. We didn’t have the breakfast as we thought it was on the expensive side.

Stayed in May 2024

A little bit indifferent atmosphere

Comfortable and practical

Stayed in April 2024

* Unfortunately no air conditioning. On a warm day the room will be very warm. * The TV is in German only and there is no way to connect and stream your favorite series from your phone. * The water of the swimming pool is not heated. You may get used to it after a while, or you may not. In either case prepare to feel very cold water. You should know this if you're thinking of going for a swim.

* The room is very beautiful and clean with a big bed. * The view is nice, the location is very central, so everything is easy to reach. * It is not expensive for what you get back in return.

Stayed in May 2024

The water kettle and the coffee machine in the room was broken.

The room was big and spacious. The location was very good. The hotel amenities were also very good and the staff was helpful and friendly

Stayed in May 2024

Too few lifts for too many guests and stairs are poorly labelled

Super location, luxurious bar lounge, staff speak excellent English and it's incredible value for money

Stayed in April 2024

Convenient location

Stayed in May 2024

During checkin the wrong room was given to me, 608 instead of 605. I only found out because the key did not work. When going back to reception the other colleague was confused and it took a while before things were corrected. Room temperature was too high, around 23-24C degrees and could not be turned down, I asked reception and they said someone would check. When returning to the room nothing had changed, also no one checked to follow up. It seems my request was ignored.

Location is on the Immermanstrasse, very convenient for restaurants nearby.

Stayed in May 2024

The swimming pool is closed🥲

They clean the room everyday. Hotel is near train station.

Stayed in May 2024

The lifts were a bit confusing

This was a basic room with a good clean bathroom

Stayed in April 2024

Just a bit disappointing that the swimming pool was closed and we hadn’t been informed

Hotel was excellent very friendly staff and the range and quality of breakfast was great. Hotel was also within walking distance from everything

Stayed in April 2024

The swimming pool was not working

The location was excellent and very helpful staff

Stayed in May 2024

Refrigerator in my room wasn't working. It wasn't ideal, but did not matter too much in the end.

Room was clean and comfortable. I did not use the restaurant or bar facilities, so I cannot comment on the quality, but the ambience was nice and the staff were friendly and forthcoming. The best part about the hotel is it's location, several amazing Asian restaurants around, and the city center is just a 15-20 minute walk away.

Stayed in April 2024

Rooms were ready at 4.30 pm to late,some elevator were not werking.

Stayed in April 2024

Very helpful and friendly receptionist Ann!

Stayed in April 2024

The room was so warm and the air conditioning didn’t work properly. We had to sleep with the windows opened to let some cool air in. And because of this we had to endure the noise from the street.

The room was clean and well decorated. The location was superb and the staff were friendly and helpful.

Stayed in April 2024

I wish they had different coffee machine in the room 😆

Location! Middle of Little Tokyo with plenty of restaurants, walking distance to the Tower, Old Town, Rhine, shopping street. Swimming pool with fantastic view over the city, nice sauna The staff was really helpful and professional

Stayed in April 2024

Breakfast was great, everything you could possibly want, offered in a nice environment. Location is pretty good, with easy connections to city centre or old town. You can walk to the old town in under 30min

Stayed in January 2024

One of the lights in the bedroom needed to be fixed, and there could have been more USB outlets for internationals.

We stayed in a very comfortable, clean room on a top floor with easy access to the pool and spa. The staff was excellent, and especially helpful as we had to leave at 5am so unfortunately missed breakfast. Nice evening atmosphere in the lobby, even at a busy time in Duesseldorf. We'd return.

Stayed in March 2024

Hotel has no Parking

room is big and in the center

Stayed in March 2024

The bed is a little bit too soft for me, room is not very big.

Good location

Stayed in March 2024

The blue light from the police car under my window and the difficulty to close the curtains properly The room was also not heated properly

Reception desk was very good

Stayed in March 2024