Lützowplatz 17, Mitte, 10785 Berlin, Germany
#270 of 529 hotels in Berlin
Guests' ChoiceBased on 3948 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.5
Facilities
8.3
Staff
8.3
Value for money
7.9
Free WiFi
6.8
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End of dialog contentReviewed: 9 November 2024
Chloe
AustraliaRooms were comfortable, hotel in general had a great vibe and a decent gym and bar
Stayed in October 2024
Reviewed: 9 November 2024
Amit
PolandLittle expensive for the room where in stay
The location and the building
Stayed in November 2024
Reviewed: 9 November 2024
Troy
GermanyThe self check in is a horrible idea. It takes away the hospitality of a hotel. When we checked in, over half the kiosks weren’t working and only one person was there to help try to fix them
Stayed in October 2024
Reviewed: 7 November 2024
Igor
SlovakiaI have stayed in this hotel for several times for last couple of years. However, the more I am coming, the less staff I see out there. The reason is that hotel turns out to be more about "self service" now than having someone to help. There is no reception anymore. And while there is always someone to assist, customers needs to check-in and check-out on their own. I am not saying this is something very bad as it can be also quite quick (if things and systems are working well), but I am paying to stay at hotel and not airbnb, thus I would appreciate if the reception is still out there 24/7 in case I need some help.
Its very nice hotel with good location in Berlin. The hotel has nice gym and very nice saunas to relax and enjoy your stay. The price is reasonable.
Stayed in November 2024
Reviewed: 5 November 2024
Longwayhome7007
IrelandAsked for a large double bed and paid for an upgrade but ended up with two single beds put together and the mattresses kept splitting apart making it uncomfortable to sleep on .
Relatively easy check in process. Nice large lobby. Room was clean. The atmosphere of the hotel lobby was very nice
Stayed in November 2024
Reviewed: 4 November 2024
White
United KingdomGrab rails in bathroom for safely exiting the shower.
Stayed in November 2024
Reviewed: 4 November 2024
Meta
AustriaThe self check-in was different.
Clean, quiet and comfortable with a bar, restaurant and gym downstairs.
Stayed in October 2024
Reviewed: 4 November 2024
Anne
United KingdomN/a
Easy check in and check out, staff are very helpful. Room is clean, comfy and very aesthetically pleasing. Very accessible to public transport. 2-min walk to the bus stop made it possible for us to see and get to most of the tourist attractions easily.
Stayed in November 2024
Reviewed: 3 November 2024
Isabella
ItalyN/A
It was nice and comfortable, convenient location, great breakfast and food, highly recommended 😊
Stayed in October 2024
Reviewed: 3 November 2024
Davidson
United KingdomThe plunger for the plug for bathroom sink was jammed and the extractor fan was not working. We were out of hand soap and asked the cleaning staff to refill it, which was not done, so we had to use the shower soap.
Room was nice and clean. Bed was very comfortable and got a great night's sleep. The breakfast choice was outstanding. Guest care centre organised a take-away breakfast as our flight home was more forward, causing us to miss breakfast. Good location.
Stayed in November 2024
Reviewed: 3 November 2024
Agne
ItalyToo much people during the breakfast and information regarding late check out wrong (i asked about late check out when i made a booking and hotel said that it is ok, but on spot the info was different, the stuff informed that it is not possible to have for family rooms)
Everything was good, good location, nice room.
Stayed in November 2024
Reviewed: 1 November 2024
Ian
DenmarkCheck in is made on a computer. I feel like it would be better and easier with the traditional check in desk with an actual person, considering there’s people there to assist you with the computer process anyway.
Big rooms and excellent breakfast.
Stayed in October 2024
Reviewed: 31 October 2024
Nicola
United KingdomRoom warm.
The location is fantastic, we could get a train and bus from the airport. (1 hr 6mins) or walk 15 mins from Zoo station to hotel. We could use the 100 bus or train from Nollendorf platz, so it is easy to get into Berlin. 10/15 minute ride. The room was good, yes gets warm but we left the window open, you are on a main Rd but we coped! Family of 4 so had pull down bunk bed. Teenagers, so room small for 4 adults, but it was doable, didn't use room lots other than to sleep! Hotel lobby area nice size, bar area good, tried Berlin gin and bought a bottle back! Breakfast was very busy, but all areas were open to get a table, wide choice of everything and changed some hot foods so not the same everyday! Great 3 night stay.
Stayed in October 2024
Reviewed: 31 October 2024
Oleksii
UkraineRooms are old
Breakfast is brilliant
Stayed in October 2024
Reviewed: 30 October 2024
Brian
United KingdomAir conditioning not great
Good location and helpful staff, breakfast was well stocked and good quality
Stayed in October 2024
Reviewed: 29 October 2024
Karen
South AfricaCleaning staff did not really do a good job most days, bedding could be better
The lobby was lovely, thr rooms were big
Stayed in October 2024
Reviewed: 29 October 2024
Sandra
Czech RepublicBad Wifi signal, self check-in
Comfortable, clean, great location, good breakfast
Stayed in October 2024
Reviewed: 29 October 2024
Sayema
United KingdomMy room was a sauna the whole stay no matter if the aircon was on. They said they would send someone but it made no difference
Súper clean and friendly staff!!
Stayed in October 2024
Reviewed: 29 October 2024
Amit
LatviaLocation was the only thing that we didn’t like. Luckily there was a good bus stop nearby.
It’s spacious and cozy. It felt clean.
Stayed in October 2024
Reviewed: 28 October 2024
Elaine
United KingdomQuite impersonal
Great location for many centres of interest
Stayed in October 2024
Reviewed: 27 October 2024
Niall
United Kingdomaircon didn't work, room was very warm. breakfast was very busy, difficult to get a table
Room, location,
Stayed in October 2024
Reviewed: 24 October 2024
Darius
LithuaniaI expected consierge services as was described. The digital check-in was also surprise, but it was managed excellent.
Very wide variety of breakfast meals. Very stylish and comfortable lobby and bar/restaurant area and furniture.
Stayed in October 2024
Reviewed: 24 October 2024
Charlotte
United KingdomLocation of room, it was on the noisy side of the hotel. Room was too warm and we couldn't keep the windows open because of the noise. Shower wasn't very accessible for someone with a disability- the bathroom would have been better off as a wet room or walk in shower. Extractor fan in bathroom didn't work, and neither did the coffee machine. This was reported but not fixed.
Food in both the breakfast lounge and Lutz restaurant was exceptionally good. All staff were great, helpful and available at all times.
Stayed in October 2024
Reviewed: 23 October 2024
Fiona
United KingdomNothing!
Beautiful, modern, spotless and great location.
Stayed in October 2024
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