Esplanade 11, Hamburg Neustadt, 20354 Hamburg, Germany
#129 of 370 hotels in Hamburg
Guests' ChoiceBased on 652 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
9.5
Facilities
8.0
Staff
8.9
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 27 September 2024
Jinx
PolandI had a very spacious room, which was ideal for our 3 person group. Bathroom was spacious and comfortable to use. Location near Train station and Hamburg conference center was spot on. Plant und blumen Park was very nice to walk around at evening. Internet at the Hotel was good.
Stayed in September 2024
Reviewed: 24 September 2024
Jingchang
DenmarkThe Air con was not working, the room was hot
Location
Stayed in September 2024
Reviewed: 23 September 2024
Dugger
United StatesI wish there was USB-C ports to charge my phone as I didn't have an adaptor for the wall receptacles.
It was clean and the staff was very helpful.
Stayed in September 2024
Reviewed: 14 September 2024
Bruce
AustraliaThe hotel is not air conditioned but does have opening windows and they supply a fan. Might be hot in hotter weather. Beds were comfortable enough but a little soft and worn.
Historic family owned hotel. Neat, well run, great location and terrific breakfast in an elegant dining room. Restaurant is also good for a nice lunch or dinner.
Stayed in September 2024
Reviewed: 9 September 2024
Elisabeth
United KingdomRoom very hot. View onto a wall.
Nice atmosphere. Beautifully decorated.
Stayed in September 2024
Reviewed: 6 September 2024
Stefano
ItalyNo air conditioned in the room, small barthroom and poor amenites
Good hotel in great location, confortable room, quiet and friendly staff.
Stayed in September 2024
Reviewed: 27 August 2024
Julie
United KingdomBed could be comfier.
Fabulous little roof top bar.
Stayed in July 2024
Reviewed: 23 August 2024
Lucille
AustraliaLocation was close to the Planten un Blomen.and other attractions we wanted to visit. The room with its fridge and tea/coffee making facilities were much appreciated.
Stayed in August 2024
Reviewed: 23 August 2024
Lara
IrelandIt would be great if there was air-conditioning in the room as it was very warm
Lovely quiet location with friendly staff
Stayed in August 2024
Reviewed: 21 August 2024
Suzanne
United KingdomIt is on a noisy road but we knew this from previous stays but the beerkeller was worth the sirens. Closest tube was closed but it was only 10 minutes to walk to the next station.
Lovely welcoming hotel. We were able to book a penthouse as this was a room for 4 people. Lovely to have a balcony. Beerkeller next door was as good as it was when we stayed here in 2008. We had returned to go down memory lane. We chose to not pay for breakfast and used the bakery at the end of the street. Staff in breakfast wished us a pleasant day every morning.
Stayed in August 2024
Reviewed: 12 August 2024
Geoff
AustraliaRoom not air conditioned and therefore humid in summer.
Friendly staff in a traditional hotel
Stayed in August 2024
Reviewed: 10 August 2024
Luis
AustriaThe room has no air-conditioning, which can be a problem in summer.
The staff is very helpful and provides the kind of service one can normally expect in much more pricey hotels. The location of the hotel is fantastic.
Stayed in August 2024
Reviewed: 10 August 2024
Malcolm
AustraliaThe major problem was a lack of air conditioning, the room was like a sauna. But the fan offered did help at night. It is an old family owned German hotel and, whilst it has history, it is preferable if you speak German. There are no tv channels in English and English language programs are all dubbed in German, not subtitled. Books in the room are all in German, even one by Australian authors.
Good location close to the station and the lake in central Hamburg. The room was spacious and relatively quiet. The bed was comfortable and the bathroom, although small, had everything including a shower with good pressure.
Stayed in August 2024
Reviewed: 7 August 2024
Gerbold
FranceIt was a bit too warm in the room due to the outside weather and there was no ac in the room.
Very nice location, close to the metro and city center.
Stayed in August 2024
Reviewed: 6 August 2024
Jamshaid
PakistanThe lift. It was too slow. Test of patience 😊
Everything was perfect other then the Lift. The staff. The location. The lobby. Loved it.
Stayed in August 2024
Reviewed: 4 August 2024
Michael
GermanyNothing to complain about !
A memorable experience in EVERY regard ! This was our second stay.
Stayed in August 2024
Reviewed: 4 August 2024
Monica
United StatesI didn’t like that there was no air flow. Got hot at night and the windows barely open.
The location was excellent and great price
Stayed in August 2024
Reviewed: 4 August 2024
Regis
FranceQuality equipment and furniture although a bit dated now. Probably refurbished in the 90's.
Prime location near the city center. Quiet area at night.
Stayed in August 2024
Reviewed: 1 August 2024
Stacy
United StatesLack of AC
Stayed in July 2024
Reviewed: 29 July 2024
Melissa
GermanyNo air conditioning
Staff was excellent, nice rooms, large bathroom
Stayed in July 2024
Reviewed: 29 July 2024
Olli
FinlandMediocre condition, pretty old premises and in need of a slight beefing. No air-con, which was a big minus when traveling in July.
Awesome location
Stayed in July 2024
Reviewed: 29 July 2024
Bonello
MaltaA/C
First class Hotel, apart from the entrance, needs re-doing. Also pity that there is no A/C considering the expense they did renovating .
Stayed in July 2024
Reviewed: 26 July 2024
Alexander
Georgia4 star hotel - the room could use a few small useful details.
Historical hotel near the lake in the center. Great staff.
Stayed in July 2024
Reviewed: 25 July 2024
Peter
AustraliaThe rooms were too small.
Very central.
Stayed in July 2024
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