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  5. Reviews of Hotel ARRIVAL

Reviews of Hotel ARRIVAL This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Lietzenburger Str. 30, Charlottenburg-Wilmersdorf, 10789 Berlin, Germany

Review score

Based on 41 hotel reviews

6.6

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.8

  • Location

    8.4

  • Facilities

    6.4

  • Staff

    8.1

  • Value for money

    7.7

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 15 November 2021

    7.0
    Good
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    the noise was much at night

    There was really clean rooms and toilets. Employees were friendly.

    Stayed in November 2021

  • Reviewed: 10 November 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    best location affordable near metro station large rooms

    Stayed in November 2021

  • Reviewed: 31 October 2021

    6.0
    Bad reviews not justified in my opinion
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No food or drink available

    Cheap and cheerful

    Stayed in October 2021

  • Reviewed: 27 September 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Weird pillows - like huge marshmallows that were way too soft. My head just had no support and I ended up chucking them across the room and using the spare duvet as a pillow. Other than that, a great place to stay.

    Decent sized room, cheap, 400m from the U Bahn

    Stayed in September 2021

  • Reviewed: 12 September 2021

    7.0
    value for money
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    bed are on wheels and they could move during sleep

    central position

    Stayed in September 2021

  • Reviewed: 9 September 2021

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Every thing is ok

    Stayed in September 2021

  • Reviewed: 27 August 2021

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything matches to the price .

    Stayed in August 2021

  • Reviewed: 3 December 2021

    10
    Great hotel in the city center
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Great hotel in the city center with free parking space. I stayed with 2 friends in a 3 person bedroom and it was perfect for us. Would definitly recommend this hotel.

    Stayed in November 2021

  • Reviewed: 14 November 2021

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    not the best stuff to have

    cheap rental, single rooms is good enough, good location

    Stayed in November 2021

  • Reviewed: 7 November 2021

    2.0
    Very poor
    • Business trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    it’s coming air from windows, to much noise have, parking is always full and it’s very dirty

    nothing , only staff someone is very friendly

    Stayed in November 2021

  • Reviewed: 7 November 2021

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Leaking water in a tiolet

    Customer service, cleanliness and value for money

    Stayed in November 2021

  • Reviewed: 28 October 2021

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    I found a hair on the bed when I first came, there were tiny bugs and even found one in the sheets. Would have expected something better compared to its price, but it’s good!

    Good location

    Stayed in October 2021

  • Reviewed: 23 October 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    shampoo was not good at all, and would be good to have toothpaste :D

    Stayed in October 2021

  • Reviewed: 2 October 2021

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was on wheels and made noise if I moved. The pillow was unbearably lumpy and my room was close to the elevator which was in use all night and noisy. The price was ok but considering there’s other options that are more comfortable in the area for a similar price I will check their availability first before booking again.

    Good location, free parking if you are lucky (I was). Friendly staff and a convince store next door.

    Stayed in September 2021

  • Reviewed: 30 September 2021

    2.0
    Never stay in this hotel again. Had a disastrous night before marathon.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    1. Reception staffs are all grumpy and unhelpful. As if I should be thankful to stay in the hotel. 2. Card machine at reception was faulty. Caused huge stress upon checking in. Made me feel that I have no funds in my two bank accounts and nothing left on my debit and credit cards. 3. Television in my room was not working. When reported, no effort was made to get it fixed by another person or offer another room. Instead, I as a customer was told to forget about watching TV and instead of handing over my problem to his colleague, I was told to ask reception to get it fixed in the morning and ask to change room if there’s any room available which he said was unlikely. 4. The bed has been completely worn out and fit for years for dumping and the two pillows on top of each other were flat as a pancake. 5. The cleaner left my room open every day after cleaning. Thankfully, nothing valuable went missing. 6. There’s no leg room when I sit on the toilet and Im not even that tall. 7. The shower basin is dirty and has black corners. There was mould too. 8. The noise was beyond acceptable for the three nights of my stay. 9. The noise the night before my marathon didn’t end until 5am. It was full of drunk guests in the each room and it looked like there was a brawl too.

    Location seems to be fair. Quality of towel is okay.

    Stayed in September 2021

  • Reviewed: 6 September 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    We liked everything

    It was very clean, close to the city centar. Good hotel stuff.

    Stayed in September 2021

  • Reviewed: 2 September 2021

    4.0
    Good location, but…
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The staff. One of them was really rude. And the wifi doesn’t work.

    The location is perfect, close to shopping mall, great shop, restaurants, good environment. The room was big, clean, and the bed comfortable but… it doesn’t look like a hotel, it’s more like apartments. When we arrive we didn’t understand if there was really the reception or not, we entered and the guy at the reception treat us very bad, like he was doing something with his computer ant tell us to wait, and no empathy or gentry. Ok… Honestly, there is no reception, no one there all the time, more of the time is empty, it means anyone can enter the building. They just put a note, telling to call if you need something, but if you don’t have German telephone number it doesn’t work. No common aerea, no place to have a coffe, a beer, to heat water, to heat food, nothing… no services, no one around, and no safe at all. The wifi doesn’t work well, we have to ask them for the pass, they didn’t tell us, I expected to be in the room but nothing… we wait for someone to come at the reception and ask cuz when we did the check in, he didn’t tell us. Ah and he asked for our green pass, We had it, but we didn’t know you need it actually to stay there. The cleaning staff was really kind, and also the guy when we did the check out was nice. We saw 3 people at the reception in one week. Just one was polite. I mean, the hotel is not cheap, I really expected more, humanly speaking, cuz the room is great, but the staff inexistent, and rude, especially one of them, damn rude! I don’t recommend it, especially for long journeys. One/two night maybe it’s ok, but nothing more.

    Stayed in September 2021

  • Reviewed: 25 August 2021

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It's worn out, more of o dormitory than a hotel standard.

    It's cheap. More than that, the bed is big for 2 people. And reasonably comfortable.

    Stayed in August 2021

  • Reviewed: 23 August 2021

    9.0
    Superb
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The room was okay and I really enjoyed my stay in the facility.

    Everything was okay. Please just to keep you informed, I left the key to my room in the mail box close to the receptionist bench while moving out this morning because I didn't not see anyone to hand in the key to. But it was stated to keep the key to your room in the mail box should you leave early.

    Stayed in August 2021

  • Reviewed: 22 August 2021

    2.0
    Very poor
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was rude. They didn’t want me to pay by card and give me a receipt.

    Stayed in August 2021

  • Reviewed: 2 October 2021

    8.0
    Excellent stay in the centre of Berlin
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    It would be completely awesome if there would be an electronic teapot

    Big white beds, friendly cleaning stuff and very good location near Zoo

    Stayed in September 2021

  • Reviewed: 2 October 2021

    4.0
    Disappointing
    • Solo traveller
    • Single Room
    • Stayed 6 nights
    • Submitted via mobile

    Hello everyone! I booked a hotel with your service. I’m so sorry, I should to say you that I’m having a terrible experience with this room! The hotel room is different then was on pictures, it’s too small and dirty 😣 I should sleep and see black stains on wall in front of my face. Also on a window there is a torn curtains. On photos you can see a big beds but in real it’s small even for one person. I’m so sorry that I should write this, but I’d like to ask you to resolve this problem, because I’m afraid that be in here it’s impossible. I hope that you help me as soon as possible. All the best, Margarita

    Location

    Stayed in October 2021

  • Reviewed: 22 December 2021

    8.0
    Very good
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2021

  • Reviewed: 20 November 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2021

  • Reviewed: 31 October 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2021

Showing 1 – 25

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