Westendstr. 104, Westend, 60325 Frankfurt/Main, Germany
#114 of 241 hotels in Frankfurt/Main
Guests' ChoiceBased on 240 hotel reviews
8.0Cleanliness
8.4
Comfort
8.3
Location
8.9
Facilities
7.9
Staff
9.1
Value for money
8.2
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 June 2024
Alexandra
United StatesPrice of breakfast
Room
Stayed in June 2024
Reviewed: 17 June 2024
Ruud
Netherlandsn/a
Distance from exhibition center. Parking facilities.
Stayed in June 2024
Reviewed: 3 June 2024
Michele
ItalyBig, nice and clean room. Perfect location.
Stayed in March 2024
Reviewed: 23 May 2024
Mile
NorwayBreakfast was really short time served, from 07 - 10. Only that.
Everything was nice and good, room spacious and comfortable. Location excellent.
Stayed in May 2024
Reviewed: 22 April 2024
Ilan
IsraelAlthough I've booked a room for two, it was set to one guest - one blanket, cup, towel and such. The staff was helpful to add the missing items.
I saw the pictures of a room in the hotel VIA Booking, and I was impressed. I was more impressed to find out that the room we got was even nicer (-: I didn't know that the rooms have a "theme" - and ours was an african wildlife theme. IT WAS BEAUTIFUL! cozy room, lots of storage places, tidy and wide bathroom.
Stayed in April 2024
Reviewed: 1 April 2024
Stoyan
GermanyElevator pretty small, merely fits 4 people.
Very good breakfast, spacy room, comfy beds. Quiet one-way street, location in immediate vicinity to the Frankfurt Messe. 24-hours reception, friendly staff. Underground parking at the hotel site, locked doors.
Stayed in March 2024
Reviewed: 29 December 2023
Natalia
United KingdomSome unusual design in the room
Rooms was absolutely different than shown at pic during reservation. I can’t say it was worse, than expected but I couldn’t feel myself comfortable in it. Room is clean, big bathroom. Breakfast small, but teasty
Stayed in December 2023
Reviewed: 24 December 2023
Ian
FinlandIt’s just a little dated as far as the building goes but as long as you are fine with that, it’s a good budget option.
Great staff and friendly service!
Stayed in October 2023
Reviewed: 3 December 2023
Yinong
Germanygood position, good breakfast.
Stayed in December 2023
Reviewed: 29 October 2023
Dadaembi
South KoreaBathroom There was no cap in our bathtub, so we couldn't take a bath.
Stayed in October 2023
Reviewed: 28 October 2023
Grant
SwitzerlandI really don't have any significant complaints about my one-night stay, except that it was somewhat pricey.
Extremely close to the convention center (less than 5-minute walk). Very quiet. Comfortable beds. Excellent breakfast buffet. The outdoor patio looked nice but was too cold to use. Interesting room decorations. About a 20-minute walk to the train station, but also on a tram line.
Stayed in October 2023
Reviewed: 25 October 2023
Teodora
BulgariaMatresses on both beds were too soft and a bit outdated. Not suitable for people with back problems.
The staff made my stay really pleasant. Thank you to the ladies in the breakfast room for the hospitality! Dimi at the reception went beyond to help me with the wifi connection - huge thanks!
Stayed in October 2023
Reviewed: 18 October 2023
Thea
GermanyOnly a small lock on the door, didn’t feel 100% good about it.
Great location, friendly staff and good room size.
Stayed in September 2023
Reviewed: 9 October 2023
Bert
Netherlandssmall bathroom
good location, very very friendly staff, nice breakfast room
Stayed in October 2023
Reviewed: 2 October 2023
Stephany
GermanyThe hotel was beautiful and clean, close to the metro station, park, Museum and Supermarkets really nice place!
Stayed in September 2023
Reviewed: 22 September 2023
Yidan
GermanyGreat Location Big enough room Very clean Helpful staff Pets friendly Garage next door is definitely a plus, since parking is so hard in the city. 19euro per day is an acceptable price.
Stayed in September 2023
Reviewed: 21 September 2023
Sook
SingaporeThe inconvenience is the walking steps to the hotel reception counter from the main entrance. You have to carry your luggage and walk up. Don’t think they have gym facilities room…
Staff is super friendly and the room is very clean..
Stayed in September 2023
Reviewed: 19 September 2023
Adam2112
MaldivesI was able to check in very early without much hassle and extra charges. It was vey smooth.
Stayed in August 2023
Reviewed: 11 September 2023
Jaana
BelgiumShould inform guest about vignette for your car in Frankfurt. Please give still water in breakfast options. Free wifi would be handy.
Excellent location, good room with airco and good breakfast.
Stayed in September 2023
Reviewed: 4 September 2023
Bashkim
Belgiumgood breakfast and good beds
Stayed in August 2023
Reviewed: 24 July 2023
Martin
CanadaNo ramp at entrance for the luggage
Location and that it was small
Stayed in June 2023
Reviewed: 22 July 2023
Suzanna
GermanyThat breakfast started late (we had an early flight and weren't able to enjoy it) and the radio in the room didn't work.
The room was well laid out and comfortable
Stayed in July 2023
Reviewed: 20 July 2023
Theumps
United KingdomThe hotel charged us twice,once from my wifes debit card and once being pid by cash.Thsi was reported to us by our bank so as we have just arrived home this will be verified tomorrow 21/7/23. The money taken on the card was a date and time stamp of 16//7/2 at 00.18.am a day before we arrived If this is correct then I will be taking legal action and if it is proven otherwise then no action will be instigated
location
Stayed in July 2023
Reviewed: 10 July 2023
Konstantina
GermanyThe room was spacious and the breakfast area was very pleasant outside at the garden.
Stayed in June 2023
Kalavrita, Greece
Antofagasta, Chile
Włocławek, Poland
Diamante, Italy
Chamonix-Mont-Blanc, France
Cortona, Italy
Rovinj, Croatia
Lucca, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content