Hotel only has few parking spaces, so prepare to park in quite expensive parking of other hotel. We paid 24 eur for the one night stay. Our room had no air conditioner, not sure about other rooms. Breakfast also was quite poor.

Very good location, beautiful building, some beautiful interior details, clean room, comfortable bed.

Stayed in August 2024

Some members of the staff were not friendly, looking into phone when we were talking to them, not really paying attention etc, and also loud and noisy during breakfast. Pillows were very bad, we had neck pain all the time. and though it was clean, there was a stinky smell just near one side of the bed, maybe coming from a plant, though smelled more like a dog/cat. Wi-fi almost not existing. So, too many small drawbacks, which kinda made it not so pleasant there.

The location was very good, we liked the breakfast, the interior of the room was cozy, there was a small refrigerator in the room, and AC. The bathroom was nice, with a bathtub and a shower separately

Stayed in July 2024

we didn't like the unability of one of the desk staff to solve small problem and lack of capability to explain about the parking rate and pay.

location, the room design and furnitures. breakfast was good

Stayed in June 2024

Breakfast wasn't consistent. First day was good though

Room was spacious

Stayed in March 2024

Variety for breakfast was good and enough. The staff was nice and always very helpful.

Stayed in March 2024

I lost or had stolen my Wallet and credit cards also driving license. Reported to reception on two occasions. Date lost Tuesday morning. Unusual situation while I left the room.

Location to tourist destinations

Stayed in March 2024

whirlpool was advertised but hasn’t been working for a few months.

good breakfast, nice room with a good view, friendly staff

Stayed in March 2024

There are a few details that could be improved immediately, but I guess this is the case with every business, especially in this time of year ( February).The choice for breakfast was a bit narrow

The location is superb, the interiors remind you of the Art Nouveau period and late baroque.Gets you directly in a good mood.I recommend this hotel

Stayed in February 2024

Breakfast was ok with bread, eggs, etc. Missed some non-sugared yoghurt and fruits, though.

Nice Hotel close to the river and the City Center. We had bad luck as the Wellness section was closed. However, found some compensation with help of the friendly receptionist. The bed was comfortable.

Stayed in January 2024

poor english mostly russian language spoken by staff

Nice room

Stayed in December 2023

Wi-fi not for free

Beatiful building Good position

Stayed in September 2023

Breakfast a little disappointing.

Great central location. Lovely rooms. Comfortable beds and really clean. Food in restaurant very good.

Stayed in August 2023

Explain location of car park beforehand.

Beautiful people. Welcoming staff.

Stayed in July 2023

Pillows ,not enough tea bags

Location

Stayed in June 2023

Not all rooms were air conditioned. The website listing lead me to believe they were.

Location was great and rooms extremely clean.

Stayed in June 2023

We had issue with parking, we wanted to book a parking space 2 hour before arrival, but i was not able to catch a relevant person on the phone. We got response via app., that the booking is not possible.

A View from our apartment was amazing.

Stayed in June 2023

breakfast and information at desk were poor. hard to find with car

location were awesome

Stayed in March 2023

The room floors could be cleaned a little better, the breakfast was very basic (till 10 but at 9am some things ran out and were not re-filled) and the parking spaces are very limited, we had to park 10 minutes away. The pillows were not suitable for everyone, but still OK.

The hotel was very well located, which means that you cannot always park there (our capacity was full). The rooms are very nicely styled in an old but modern way, the bed was big. The view from the hotel is amazing.

Stayed in March 2023

The perfect place in the city.

Stayed in October 2022

Everything was fine

Lovely hotel in the city centre with great staff and nice breakfasts

Stayed in September 2022

Credit card machine was out of service so we had to use an ATM to pay with cash. This incurred a service fee and limited our ability to get cash for the next week.

Breakfast was great on Sunday morning. Way less choices on Monday morning. We booked the spa for one hour for ten euro. It’s just a sauna and a whirlpool but really nice to have the place privately.

Stayed in August 2022

Would have been great to have some warm breakfast options as well.

The location of this hotel is incredible, right opposite one of the colonnades. We had booked a room with river views, but due to a technical problem in our room we were moved to a different room - this was an upgrade, essentially a suite. While we didn't get the view, the hotel staff really tried to make up with the size and comforts of the room.

Stayed in August 2022

Too hot in the room, no free water in 4* hotel! Staff not so friendly (especially women), one woman doesn't speak English.

Localisation wonderful, breakfest good, interiors awesome. We were really glad.

Stayed in August 2022

We had the room facing the back wall, so not much of a view :)

Right in the center of Karlovy Vary, we were lucky to find accommodation during the film festival. Brekkie at the terrace, bathrobe and a possibility of using the sauna... A little bit of old-fashioned luxury in a historical building.

Stayed in July 2022