Cold

Clean

Stayed in June 2024

The windows were too high to see out but the loft area had a nice view although you had to stand to see it. I would suggest having a kitchen towel to avoid paper towel waste. Also the bottled water was nice but unnecessary since the water was very good from the tap.

The accommodation was roomy, clean and very generously stocked with treats and even a small champagne. The location was excellent and close to everything without being noisy. I liked that cleaning was on request since it allows for more environmental considerations.

Stayed in May 2024

Lack of reception staff at times

Spacious room with kitchenette

Stayed in May 2024

Was loud at night with tram noisel and the curtains didn't close properly so it was bright and I couldn't sleep some of the time. They never topped up the milk and coffee even when the room was cleaned and had new towels put out

Close to centre, very clean and everything you needed, chocs and water in arrival in room.

Stayed in May 2024

I liked everything

I am very satisfied with the hotel! Even before we our arrival communication was very helpful. Room was bigger and better looking than we expected, based on pictures. Also, our room wasn’t noisy at all as some reviews wrote. Room was very clean and we are very satisfied with room service. Also, stuff was very helpful. Location is perfect! very close to mall, tram station, subway 1-2 min away by feet. Also, city center was 10-15 min away by feet. I will definitely come back to this hotel!

Stayed in April 2024

Cleanness (hairs everywhere)

Location and stuff

Stayed in May 2024

Noise from the tram

Everething

Stayed in May 2024

There was no seal around the base of the shower door so we had to mop up a lot of water every time we showered.

It was spacious and comfortable. We were given an upgrade to their Art Suite. I enjoyed the artwork hung on the walls.

Stayed in April 2024

Little bit old , facilities should be improved Shower 🚿 should be fixed

The staff was so supportive, Location at the city center

Stayed in April 2024

Reception need to be more professional

Location

Stayed in April 2024

Location and clean .. in the center

Stayed in January 2024

The only little problem we had was we couldn't watch any TV because it was subscription TV which we don't have.

The room was bright and spacious, the balcony was nice a quiet with a sun trap. Complimentary Prosecco and chocolates was a very nice touch. Nice area with shops and restaurants close by. The staff where very friendly and helpful.

Stayed in April 2024

As previously mentioned by other guests the hotel is right next to a tramway so there is some tram noise until around midnight although the management do supply ear plugs for sleeping

The Hotel was right opposite Medicom where we were visiting and an excellent location for walking to Wenceless Square and Old town square, lovely room with fridge, microwave, aircon and a very large comfortable bed at a very reasonable price, there is a really good cafe next door which is great for breakfast or an afternoon beer, would definitely stay here again

Stayed in April 2024

The downside of being next to train stations is the volume of people, its busy and trams run all the time. I used the earplugs left in the room and slept like a baby. Really comfortable bed

Great location for transport, right opposite train station and trams outside. We got there late so no reception but really easy instructions to get into building. Good spacious room,fridge, TV plenty of storage space, coffee machine, hairdryer. Lovely hot water in shower. Location means you are only ever around 20- 30 mins walk from everything there is to see.

Stayed in April 2024

The location

Stayed in April 2024

The staff made sure we received late check-in instructions in a timely manner and also made sure everything was clear to us. Clean room, great view of the old part of the city. We will definitely be frequent guests at this hotel.

Stayed in April 2024

During my stay at Hotel Residence Spalena, located in the heart of Prague, I was thoroughly impressed with the exceptional service and facilities. The room was spotlessly clean and tranquil, offering a perfect retreat after exploring the vibrant city. Checking in at midnight was surprisingly efficient; I received clear, straightforward, and intuitive instructions for retrieving my key, making the process quicker than traditional front desk check-ins. The highlight of my experience was the exceptionally competent and helpful reception staff. Their professionalism and readiness to assist added a layer of comfort and convenience to my stay. Every amenity in my room was in perfect working order and matched the description provided. The value for money at Hotel Residence Spalena is outstanding. Given the central location, impeccable service, and the competency of the reception staff, I wholeheartedly recommend this hotel to anyone looking for high-quality accommodation in Prague.

Stayed in April 2024

I was greeted at the reception by very friendly staff. A welcome compliment in the form of champagne and sweets awaited in the room. I will definitely come again!

Stayed in April 2024

Nothing, everything perfect

This is not the first time we have stayed at this hotel, we really like everything, the guys at the reception will help with everything, they are very nice and friendly. The rooms are spacious and well equipped, the bed linen is clean and soft A nice compliment from the hotel in the form of a bottle of champagne and chocolates, I also really liked that there is a coffee machine with coffee capsules We will definitely come again

Stayed in March 2024

Nice Location and nice and clean rooms with a great view from the back.

Stayed in March 2024

Nothing

What’s not to like incredible place

Stayed in March 2024

The twin beds are too small

Location is awesome

Stayed in March 2024

Nothing

The apartment was spacious, clean, bright and pleasant, it was just like the photos, it had all the comforts, they even had the detail of leaving us coffee and a small bottle of champagne and some snacks and sweets, we arrived at 9:00 p.m. and we had no problems in doing self check in, the location seemed good to me. The tram runs right there, I would definitely go back.

Stayed in March 2024

For the checkin I was welcomed at the reception by two ladies. One of them informed me that I have to pay a deposit of 50 euro as damage insurance. I told them both that I did not know about this requirement and that in the many messages they have sent me nothing like this was presented. At this moment the other lady, who was actually doing some other stuff, not related to the reception work, became very aggressive, telling me that this information is presented somewhere on the hotel presentation, that is mummy obligation to check that and if I don’t like it she can cancel my booking on the spot. Imagine that situation, when I was just arriving at the hotel, at 18:00 pm, being tired, and no other place booked, being told that I can remain without a place to stay in Prague. I am aware that I did not checked that information when I booked the hotel, but who does that. Also I was telling to this lady that I was willing to pay it, but I wanted to complain about the lack of information in this respect. She was overreacting, very rude to me as a client and very aggressive, telling me that she can leave me without a place to stay over the night. I don’t know what other qualities this person have but she’s not fit for front desk for sure.

The hotel was clean and matched the description

Stayed in March 2024