Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
Politically sensitive comments
Promotional content
Illegal activities
Personal or sensitive information (e.g. emails, phone numbers or credit card info)
Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
Spam and fake content
Animal cruelty
Impersonation (e.g. if the writer is claiming to be someone else)
Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing
1 – 3
Reviewed: 7 September 2023
Franziska
Slovakia
1 review
10
“Definitely thumbs up! And a big thank you to the owners.”
• Leisure trip
• Family with young children
• King Suite
• Stayed 4 nights
There is nothing negative I can say about this place. It was excellent. I definitely recommend a stay here and we will certainly consider it in the future. It might sound like I'm exaggerating, but we were really impressed with how welcoming, clean, and well equipped it was.
First of all, I can only say that this accommodation was absolutely perfect for our needs and we would definitely stay there again.
We loved the surroundings. It is close to Turnov, where you can find all facilities needed, such as supermarkets or banks. It is one of the last houses in the hills next to the forest. Therefore, it is very quiet.
Our 8 and 10-year-old children could safely play in the garden behind the house, right next to the forest. There is a play area and other games we could freely use. Even extras, like table tennis bats or badminton rackets, are provided.
The house is surrounded by a fence, and parking is on the drive.
The facilities are absolutely outstanding. There is everything one could or might want: the kitchen is fully equipped; there is a hair dryer in the bathroom, a drying rack in the cupboard, a fireplace for heating, slippers in the hall, info material and games for children. We didn't miss anything.
The cleanliness was excellent throughout.
There is no TV, but the wifi was working without problems, so we could stream movies if we wanted.
One important thing to us was that we could pay by card, because we didn't want to take out CZK.
The owners are very friendly and helpful. They were available by phone or in person. Communication was excellent already before getting to the accommodation. We were called in advance and offered an upgrade at no extra cost, because the bigger room was available at the time.
Stayed in September 2023
Reviewed: 30 August 2022
Elena
Israel
11 reviews
10
Exceptional
• Leisure trip
• Family with young children
• King Studio
• Stayed 5 nights
• Submitted via mobile
Very calm country side villa, a good place to enjoy nature! Great place for kids! About 20 min drive to all places of interest.
We have more than 70 million property reviews, and they're all from real, verified guests.
How does it work?
1
It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
