Start cleaning and repair sauna in same time when we was in sauna so kan not make sau a.

Location.nice place !

Stayed in May 2024

I arrived during the afternoon and the light Outside was off.

Location is very nice. Nicholas is very skilled guy and he is very nice. Thanks 😊

Stayed in November 2023

No welcome drink provided although promised. The quality of dinner rather average, one year ago it was much better.

Nice stylish hotel. Very pleasant wellness, slightly overcrowded. Very good breakfast included. Nice and clean rooms.

Stayed in October 2023

The hotel was very comfortable, the room spacious with a balcony, however old-fashioned and needed little refurbishment. Nevertheless it was very clean, the spa very nice. Breakfast was very rich and offered huge selection. Everything was delicious.

Stayed in September 2023

peaceful

Stayed in April 2023

The outside setup of the hotel needs an upgrade. At least something like a sun coverage in front of the restaurant as well as some nice sitting areas. And the team needs a bit more experience in English language, it was most times really difficult to order something.

The food was good and a lovely decorated food buffet.

Stayed in August 2022

The code for the back entrance to get in at night was impossible to find 🤷🏼‍♂️

The staff was always there when needed🤩 We did not have time enough to enjoy the beautiful surroundings! Really great to always have Prosecco available for breakfast ☺️

Stayed in June 2022

a bit far from the ski slopes (40 mins drive), but is par for the place.

friendly staff and good facilities within the property. wellness centre is really good value for money. Restaurant staff went out of the way to provide us options suiting our diet requirements.

Stayed in February 2022

The care products in the bathroom should be checked and replenished more regularly and the pools are still very cold in the morning. Maybe they could heat them more. Otherwise, there is nothing to complain about.

The hotel is idyllically situated at Hassenstein fortress. From breakfast (buffet) to lunch, an afternoon snack and dinner (buffet), we were well looked after. The buffets - we ate in the hotel in the morning and in the evening - were richly set with everything you know from breakfast at home and much more. Really delicious. We had booked a room with a balcony, which turned out to be a VIP room. Plenty of space, a small hallway with wardrobe and possibility to put down the shoes wet from the snow, a bathroom with shower, hairdryer and towels and a big double bed. Kettle, coffee, tea, snacks and a fridge were also available. We had visited the wellness area once. The hotel has a pool, jacuzzi and 2 different saunas, plus various massage offers. A bowling alley, free table football and a table tennis table are also part of the indoor leisure activities. The hotel staff, from the cleaners to the receptionists and restaurant staff to the management, were really very friendly, nice and helpful. There are no shopping facilities in the village and also no restaurant, which you should know beforehand. Therefore, it is advisable to plan for meals outside the village or to book half board directly. However, you can always book dinner on the spot. We are thinking about visiting again at the end of January. A recommendable hotel with charming staff.

Stayed in December 2021

We booked a double bed and got a room with two separate beds because the rest wasn’t cleaned for guests. Next to this we had to pay 6 euros for taxes and parking eventhough it said free on booking.com

Good location

Stayed in May 2024

- the room had a few mouldy spots in the bathroom and at the wall in a corner but that wasn’t bothering at all, everything was spotless clean, warm and it smelled clean

It’s not just the hotel itself that is great but also the location! Super friendly personnel, the guy, Nikolas, was very relaxed and explained all necessary things and even called us to make sure to get a proper arrival. He even stayed awake to arrange our arrival at 23:00 in the night. Big plus: + fantastic nature scenery at the doorstep, on 100m distance there’s a lovely castle + spacious rooms with all basic needs from shampoo, sewing kit and candy and great view from the balcony + comfortable bed and various cushions + dogs welcome + fantastic relax swimming facilities + incredible breakfast with many options from fruit to fried eggs and fresh croissants, fresh juice and good coffee and various tea options + helpful friendly staff

Stayed in November 2023

I think the prices for meals are extremely high. We didn't eat there cause of that. But that's just one reproach.

Lovely place in beautiful nature, a lots relax corners there and there... free books for reading, but i mean only in Czech language? Hasištejn ruins nearby, a few steps from hotel. The staff were likeable, men and women no exceptions. But especially receptionists like a Klara and her friends. I'm recommending this hotel.

Stayed in July 2023

Wery limited offer of the restaurant dinner menu not corresponding with the offer on the web site. There was a choise of three main courses only out of one was already sold out. We have been charged for 550 CZK for a three course menu when the quality was OK but definitelly not worth the price we have been asked for. Breakfast starts at 8.00 - OK for a wellness guests but not for business people.

Great location. Good value for the money speaking about the accomodation.

Stayed in June 2023

The restaurant was only bufet with limited choice and quite high price. Noise coming from very small wellness were very disturbing. Smell on hotel corridor was strange.

Position of the hotel is very nice, breakfast was prepared even before 8 am, on request.

Stayed in April 2023

Really nothing bothered me to the extend that it needs to be mentionned. Great place.

Excellent breakfast, next to various hiking options, spacious rooms, friendly staff. The ladies working in service are working crazy hours (one worked every day from breakfast until late evening). The spa wasn't very busy which was nice, since noone would mind us entering with our kids. I genuinly liked the place and I would recommend it to friends. Although dinner is pricy, lunch options were great and very affordable. I guess everything else has been mentionned already in other reviews. Great place!!!

Stayed in April 2023

The location is very nice, next to the forest. I got a very tasty dinner after kitchen closing hours. The receptionists Klára & Diana was very friendly and helpful.

Stayed in November 2022

They didn't provided us with a clear price list of the buffet dinner. When we asked for it, they "told" us a different price. We found a very unpleasant surprise in the final bill. They should clarify the price on the website as well.

The hotel is well equipped and the variety for breakfast is great. You can make your own pancakes. They upgraded our stay with a VIP room. The wellness is very nice.

Stayed in November 2022

No help in wellnes center.

Everything was perfect! Very friendly staff, nice clean rooms, very pleasant wellnes and lovely food. Looking forward to return there!

Stayed in August 2022

Great location, amazing breakfast, staff was very kind and helpful.

Stayed in July 2022

Very nice place next to the forest. Peace and quiet 😊

Stayed in June 2022

Location and very friendly staff

Stayed in December 2021

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in March 2022

There are no comments available for this review

Stayed in August 2023