95 Vrysoudion Street, 5321 Protaras, Cyprus
#21 of 486 hotels in Protaras
Guests' ChoiceBased on 148 hotel reviews
9.3Cleanliness
9.6
Comfort
9.5
Location
9.4
Facilities
9.4
Staff
9.7
Value for money
9.1
Free WiFi
8.6
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End of dialog contentReviewed: 12 June 2024
Agnieszka
United KingdomThis hotel surpassed my expectations in every way. The staff are incredibly kind and courteous, always ready to go the extra mile to make guests feel welcome and at ease. The cleanliness of the hotel is impeccable, and it's designed so that guests can enjoy their stay without needing to leave the premises, even if they don't have a car. While the pool isn't very large, the beach more than makes up for it with its stunning, crystal-clear waters. The hotel's design and its lush, green surroundings are truly beautiful. Breakfast is delightful, offering a wide array of choices.
Stayed in June 2024
Reviewed: 10 June 2024
Olympia
CyprusNothing
Friendly staff fantastic views perfect location
Stayed in May 2024
Reviewed: 3 June 2024
Winston
FranceThe Hotel is a lil bit isolated, you have to take the bus or a car to Travel. Btw if you're a looking for a quiet place, it's perfect
Amazing hotel, view is beautiful , there is full choice for breakfast , swimming pool, sauna All IS good. The staff is very kind, especially Georges. He speaks French and he was so cool and really professional Thanks y'all
Stayed in June 2024
Reviewed: 1 June 2024
Marina
FranceThe food was mediocre. Don't get me wrong it's still fine and various but you can go outside and find much more delicious local restaurants and it will cost 3x less. I was disappointed not to find a classic Greek salad on the menu, also the beach cafe had strange dressings for the salads and quite strange combinations of ingredients. The Basilikos food made me seek (huge portions ) The wine choice is very limited. Also, the facade/windows are not soundproof so you can hear all evening "activities" including loud music at 10 PM. Impossible to sleep before they finish. If I had known that they had these "entertainment" shows I would think twice.
We had the biggest room (on the corner) with a sea view and also a sunset side. It was spacious and clean. Also, the design was good with nice furniture and calm colors. The hotel has a sauna, hammam and an open-air jacuzzi. Also, the access to the beach was nice with a beautiful garden and greenery. The breakfast was pretty good, especially the omelet prepared by the small lady. I liked the gym, it has some new equipment.
Stayed in May 2024
Reviewed: 31 May 2024
Pavel
IsraelFriendly staff, good food, clean area and room, everything was great
Stayed in May 2024
Reviewed: 31 May 2024
Kushal
United KingdomPresence of cats while eating
The most friendly staff anywhere in the world, from front office, to pool bar staff to the main chef. Unbelievable service.
Stayed in May 2024
Reviewed: 20 May 2024
Christine
IsraelOne minor setback is though hotel was pretty empty (preseason) our family was accomodated not in adjacent or immediately opposing rooms (in the space of 3 rooms) but that was fine.
Location was good. The staff was excellent. The restaurants were more than ok. The pool was clean.
Stayed in April 2024
Reviewed: 10 May 2024
Rudolf
SlovakiaNice all inclusive hotel with very friendly staff. Very good for families.
Stayed in May 2024
Reviewed: 7 May 2024
Liza
HungaryCleaning needs to improve. They change the towels and take out trash but thats kind of it. Over one week, the terrace was not mopped once and dirt and dust accumulated already from day one. They dont really clean behind furniture, so when you move the bin or the couch a little for example there is dirt behind it. It’s a problem, especially if you stay for a longer time. At some point we just wanted to ask for the broom so we can just clean up ourselves. They also brought us welcome drinks and fruits, which was lovely, but we saved some fruit for the next day, and they just took it away ( it wasn’t even peeled fruit!) we didn’t understand why. Anyway, this is all fixable!
So many programs! Something for everyone. Beach has crystal clear waters. Garden is a little oasis! Maybe the hotel wasn’t at full capacity, we always found a secluded place and free beds to relax on. Food was also so varied and great. The on site Basilikos restaurant has a great set menu, but go there very hungry because the portions are huge. We are already planning on going back again.
Stayed in May 2024
Reviewed: 5 May 2024
Deirdre
CyprusPool bar was excellent for both food, drink & entertainment
Stayed in May 2024
Reviewed: 5 May 2024
Liis
Estonia- Elevators are slow, especially during peak times, but using the stairs can be a good workout! - Music at the poolside bar during the day. All day long same slow well known love/heartbreak songs were played. I understand that it kind of fits the vibe for dinner but swimming next to "My heart will go on" is not my preference. Could use a more upbeat playlist to match the sunny atmosphere
- Excellent facilities, impeccably clean, with ample space by the pool for everyone. - Super friendly and helpful staff who strike the perfect balance between assistance and giving guests space to enjoy their vacation. - Great variety of activities, including themed meze nights twice a week - Rooms are comfortable and cater to guests of all ages, ensuring a pleasant stay for everyone. - Food in the breakfast and Meze was very delicious with lots of variety for people with different restrictions. My only complaint would be here about meat/fish during dinner service - they all were overcooked. But after 2-3 nights, I had only vegetarian options and they were delicious.
Stayed in May 2024
Reviewed: 2 May 2024
Valentin
Romaniaexcellent location, outdoor amenities on the beach exceptionally organized
Stayed in April 2024
Reviewed: 22 April 2024
Andy
United KingdomFantastic location, friendly staff, hotel clean and comfortable. I couldn't fault it. Superb management.
Stayed in April 2024
Reviewed: 21 April 2024
Isabell
FinlandIt’s a little far from any type of town center, which was perfect for us but may not be for everyone. As a plus it keeps the party crowds away.
Beautiful gardens, view to the sea from the room, squeaky clean pool, exceptionally friendly staff. Very good breakfast too, and the poolside restaurant was very accommodating with my husband’s special diet. Perfect stay. We never stay at the same hotel twice but this one may just change our mind.
Stayed in April 2024
Reviewed: 16 April 2024
Robyn
United KingdomIf you go here I highly recommend going all inclusive. I went half board and it felt like the service was not as attentive as it was for those around me who were all inclusive.
The beach in the hotel was absolutely gorgeous! Such a lovely hotel, great variety and quality of food at breakfast.
Stayed in April 2024
Reviewed: 15 April 2024
Raouf
Saudi ArabiaStaff was so nice and they arranged all the things for our very late check in, we had a great experience
Stayed in April 2024
Reviewed: 14 April 2024
Petteri
FinlandRestaurants were great, and only minus was overcooked meat, which was often a bit dry. There was also live band playing outside one night, which was quite loud till 23, so no chance of sleeping before that.
One of the best hotels I've ever been in. I had an all inclusive sea view room in top floor which had a great view. Best thing in the hotel was massive garden, where time flew by. I was travelling on the first week of April, so there wasn't too many people. Sea was already warm enough for swimming, but I heard that swimming pool was heated 28 degrees.
Stayed in April 2024
Reviewed: 11 April 2024
Caroline
Czech RepublicThe kids club wasn't open when we were there (checked in 1st of April. There was some strange noises from the ventilation in the room in the night.
This place exceeded our expectations. The staff are very friendly, the pool is good, we had two rooms connected so the kids could go between the rooms, the sea and garden is lovely, the buffet and breakfast was good.
Stayed in April 2024
Reviewed: 10 April 2024
Jeffrey
United KingdomI have just two minor suggestions for improvement: 1. providing a filtered water tap for re-filling water bottles in order to cut down on the use of plastic. 2. providing more vegetarian/vegan sources of protein (beans, chickpeas, lentils, etc) in the buffet. But these are minor points. As noted above, the overall experience was terrific.
I don't normally write reviews, but I chose this hotel based on the terrific reviews that I read here, so I thought I would add one more to note just a few highlights: 1. Rooms: very modern, beautifully decorated, and excellent all around. There is even a pillow menu with 4 options! 2. Pool: I wouldn't describe it as "warm", but it is heated and warm enough to enjoy in early April. Note that the outdoor jacuzzi is around the same temperature as the pool. It has jets, but is not hot. 3. Sauna and steam room: These are free from 12-7pm, and they are quite hot. (I would prefer even hotter, but they are better than those at many other hotels where I have stayed). And like everything at the hotel, they look very new and are super clean. 4. Grounds: As you can see in the photos, the grounds are beautiful. You can play beach volleyball, tennis, etc. 5. Restaurants: the food is very good. For vegetarians and vegans, the default buffet often doesn't include many sources of protein (for example, I would have hoped to see more beans, chickpeas, lentils, etc). However, the chef is very friendly and accommodating if you ask. 6. Staff: everyone is incredibly friendly and helpful. These are just a few points of information, on questions that I wondered about when looking at hotels. In short, I highly recommend Crystal Springs. We had high expectations based on other reviews, and they were completely met or surpassed. It was the perfect holiday.
Stayed in April 2024
Reviewed: 7 April 2024
Katalin
AustriaVery clean , the friendly staff , the atmosphere
Stayed in April 2024
Reviewed: 4 April 2024
James
CyprusNothing
All staff were amazing. Location beautiful.
Stayed in April 2024
Reviewed: 25 January 2024
Michele
United KingdomNO toilet on the ground floor/lobby/reception/dining room!! You have to go down a flight of steps from outside to use the pool toilets. They know this is an issue and said they are hoping to rectify it; but a considerable oversight in initial design, especially for such a good hotel.
We were there in October on their penultimate week before closure. The staff were very friendly and attentive, although we did have to ask a few times for different things at the buffet. This was very good (breakfast); with a great variety of choice, although the egg choice was a bit limited (fried or scrambled). They have a pancake/waffle station. The pool was lovely, although quite quickly in the shade, (2 pm, in October) but I'm sure in the heat of the summer, that would be either welcome or not a factor. Nice beach, which is open to the public.
Stayed in November 2023
Reviewed: 24 December 2023
Sergey
GeorgiaBathroom need renovation. Missing still water in the room.
We were pleasantly surprised with location, area, staff. Perfect place dor calm relaxation.Beach and territory. Breakfast wqs delcious and various
Stayed in November 2023
Reviewed: 7 December 2023
Elena
Switzerlandnothing
Great location, beautiful lagune, exceptionally clean, great service in restaurant and in the bar
Stayed in November 2023
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