Makkah, Saudi Arabia
Positive section of review
It was okay but not happy with my package I booked 2 rooms including breakfast but after I arrived it was only booked for 1 room breakfast and not the other and very disappointed in this.
Negative section of review
I didn’t like their breakfast buffet less variety, the room was ok but not happy with the breakfast room which was booked for 2 rooms and was told only one room and my children could not have breakfast.
Riyadh, Saudi Arabia
Positive section of review
Breakfast was provided in room which was new to me. After this experience, I would say breakfast buffet in restaurant is much better option.
Makkah, Saudi Arabia
Positive section of review
Very closed to the Kaba. Very kind workers, the cleaner AbdulKhalid was very kind, polite and helpful.
Negative section of review
Needs more cleaning
Al Madinah, Saudi Arabia
Positive section of review
The location of the hotel to the alharam masjid was very good and convenient.
Negative section of review
Things in the room were missing such as hair dryer, the door of the bathroom was making a lot of noise when operating and the handle of the window opening outwards was broken. There was no lamp working inside and we requested multiple times to get our issues fixed but nothing was arranged to be solved. Overall very bad experience and will not be returning again. The staff are unfriendly and rude and there is no customer service available in the hotel, they just listen and don't act! (For reference we were given room 534 on 5th floor)
Makkah, Saudi Arabia
Positive section of review
The friendly staff and the fact they have free washing machines
Negative section of review
The room service wasn’t the best the first night but that was solved and the wall to the hill was so difficult.
Makkah, Saudi Arabia
Positive section of review
Staff being responsive at room service request
Negative section of review
Room service was to be carried out only when guests were present in the room. The hotel was a bit further away than expected. Cleaning status of the whole building was quite low, with flyes around the room.
Riyadh, Saudi Arabia
Positive section of review
Cleanliness Staff room size
Negative section of review
breakfast is average
Al Madinah, Saudi Arabia
Positive section of review
Breakfast was decent
Al Baha, Saudi Arabia
Positive section of review
No break fast
Negative section of review
Value for money
Riyadh, Saudi Arabia
Positive section of review
Nothing
Negative section of review
Cockroches
