Al Madinah, Saudi Arabia
Positive section of review
Dear All there is no professional communication When we arrived at 22:00 after a long travel and flight delay and to be proactive we informed in advance through Booking that our checking will be at 22:00 and not 18:00. they give your booked and confirmed room (3 months ago ) to someone else !!!! We find ourselves forced to search an other alternative so late or we have to stay in the street So no respect from them never seen worldwide !!! Not recommended at all for ever !
Negative section of review
No respect for the contract ,bad communication , Not human
Abha, Saudi Arabia
Positive section of review
Location & Cleanliness. Staff was very cooperative.
Negative section of review
AC was not efficient. Toilet was bit smaller.
Jeddah, Saudi Arabia
Positive section of review
Friendly staff. Good sized rooms.
Negative section of review
Bathrooms were out dated and not as shown online. Staff were friendly, but it took over an hour to downsize our room to one that didn't smell (staff wouldn't accept we'd take a smaller room for clean smelling). New room was ideal, clean and tidy. Key card continually stopped working for hotel room. A member of staff and other hotel guest tried to enter our room during the night - I assume they assigned the same room to two different parties. Hotel room lacked upkeep, a bed side light was broken / missing.
Jeddah, Saudi Arabia
Positive section of review
Every thing very good
Negative section of review
Nothing
Al Madinah, Saudi Arabia
Positive section of review
Location is excellent
Jeddah, Saudi Arabia
Positive section of review
Good size room.
Negative section of review
Bathroom was leaking water all over. No internet or phone service. Front desk would not answer phone. You had to go down from 5th floor to ask for simple things. Front desk staff did not speak a word of English, so communication was a big issue
Al Madinah, Saudi Arabia
Positive section of review
Near from Haram
Negative section of review
Every thing was not good , It's the bad hotel ever
Al Namas, Saudi Arabia
Positive section of review
Friendly staff
Negative section of review
Bad smell from the fridge first day
Al Jubail, Saudi Arabia
Positive section of review
Room area
Negative section of review
Facilities, I have to pay for water ,
