Guadalajara, Mexico
Positive section of review
Cute hotel close to the metro and within walking distance of many bars and restaurants. Staff were very friendly and helpful. Very clean. Rooftop terrace was a great asset with nice views of the city.
Negative section of review
Slightly sketchy people around at night. Hotel didn't feel unsafe at all. Oxxo opposite the hotel is open all night but closes their doors at 11pm. Doesn't feel unsafe walking to hotel until 11pm. A fridge in the room and a safe would be an improvement.
Puerto Vallarta, Mexico
Positive section of review
Close to the airport and bus terminal. Nice complementary breakfast. The deluxe suite was very spacious. Comfortable bed and good air conditioning.
Negative section of review
Staff wasn't very enthusiastic about helping us find somewhere to order food and have it delivered. When we asked about stores close by she just said there were a couple close by. A map would have been nice.
Loreto, Mexico
Positive section of review
The location, the air-conditioning in room The bar staff (lady) made excellent margaritas.
Negative section of review
The mosquitoes!! They should really spray the rooms. No hot water showers.
Puerto Vallarta, Mexico
Positive section of review
Location, value for money, air conditioning. It’s simple, but the price was very good.
Negative section of review
Wristbands are given but I ripped mine off and it did not affect bringing my friend into the hotel
Mexico City, Mexico
Positive section of review
Rooms are very comfortable and big. 24h security is great as well.
Negative section of review
The air conditioning didn’t work during one of the nights of my stay and there was no personnel available to fix nor a support number to call. My room was at 28 degrees in a very warm city. There’s no actual gym, just a very small room near the parking with two machines. Very often the code to open the doors didn’t work and you had to go down to the lobby again in the middle of the night
Puerto Vallarta, Mexico
Positive section of review
The location is great. Check-in was easy. Staff are friendly.
San Miguel de Allende, Mexico
Positive section of review
The cleaning and reception staff were all very nice.
Negative section of review
The air conditioner was broken, and when I raised the issue I was offered a fan or told I could pay an extra 20USD per night to upgrade the room. I booked my room specifically with an air conditioner as I knew it would be hot in San Miguel de Allende when I was visiting. The thermostat on the aircon showed it was 37C/98F overnight. The room was not okay: there is no ceiling fan or window to open in the bedroom or entry area. The manager did not want to offer an equivalent or better room, and stated that if I ended the booking early I'd still have to pay all taxes and booking.com fees for the nights I had first booked. I complained that this was not fair, as all I was asking was for him to provide a room that met the criteria I booked and paid for. Eventually I was offered a room, with a slightly better aircon, at another location, however there was no fridge available at this location. The new room was still hot, though at least habitable, and whenever we wanted access to the fridge for our food we had to hope a reception staff member was on the desk to let us into the other building (they mostly weren't). The new room also had a bedroom door handle that didn't work, most of the floor tiles were loose, and the TV remote didn't have batteries. It felt run down. Overall it wasn't a good place to stay and I wouldn't recommend it.
San Miguel de Allende, Mexico
Positive section of review
Nice style and the view of the rooftop is amazing
Negative section of review
The room is a bit small and the shower is quite weak.
Tulum, Mexico
Positive section of review
our room was ocean front view
Negative section of review
poor AC and there was no small fridge or water boiler to have late night coffee or tea. It’s more like glamping.
Mexico City, Mexico
Positive section of review
Good ac and showe
Negative section of review
The bed was bit too small and the door of the toilet was bit dirty.
