Kandy, Sri Lanka
Positive section of review
Our stay here was amazing the owner was amazing such a kind hearted lovely man and his family are also amazing. The room was comfortable and clean and it’s not too far to the Centre. Probably one of the best stays we have had in Sri lanka. Make sure to book this place such good value for money and such a warm welcoming place
Unawatuna, Sri Lanka
Positive section of review
Amazing stay here the rooms are so nice big balcony clean and amazing bathroom with the best shower. We ended up staying here for 6 nights the owner was amazing and owns the coffee shop downstairs (great coffee) everything about this place was great the location is amazing short walk to everything and amazing value for money
Sigiriya, Sri Lanka
Positive section of review
Breakfast is really good. The room is clean and providing all basic need even for hairdryer which I didn't expect in homestay. people are very supportive. My 2nd night was a bit annoyed by monkey noise but this is not a big issue when you choose to stay in touch with nature. Location also quite good and easy to reach.
Negative section of review
As other people mentioned, the bath room structure take time to get dry after showering. But with the money we paid, this is very minor.
Koslanda, Sri Lanka
Positive section of review
Everything - nature, as its purest form - staff, geniune hospitality - private waterfall (literaly!) - infinity pool; when of the best experience - you feel just as the resport hug you !!
Negative section of review
When you realise you may not see the place again
Kandy, Sri Lanka
Positive section of review
The people are really helpful, room is clean and breakfast also good. The view from the room is amazing.
Negative section of review
Aircon is a bit old model which noise may annoying, but not a big issue. it would be better if they can upgrade AC. :)
Nuwara Eliya, Sri Lanka
Positive section of review
It's really clean and the staff is really helpfull.
Negative section of review
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Negombo, Sri Lanka
Positive section of review
Great Hospitality and Cleanliness
Negative section of review
N/A
Nuwara Eliya, Sri Lanka
Positive section of review
Amazing in every aspect! A gem!
Negative section of review
Everything was perfect.
Colombo, Sri Lanka
Positive section of review
Location
Negative section of review
I am compelled to write this review due to the appalling experience I had at Jetwig Hotel Colombo 7. This establishment has set a new low for false advertising and customer service. I booked my stay based on the promise of a room with a balcony, as clearly advertised. To my utter dismay, upon arrival, I found that there was no balcony. This outright lie was the first of many disappointments. When I raised this issue with the hotel staff, they had the audacity to blame booking.com, claiming it was an error on their part. This excuse is not only unacceptable but insulting. It is not my responsibility to deal with their advertising mistakes. The hotel had ample time—over a month, in fact—to inform me of this error, but chose not to. Their lack of communication and accountability is inexcusable. The situation worsened when I realized the implications of their deceit. As a smoker, I was forced into the highly inconvenient position of having to travel from my room to the ground floor every time I wanted to smoke. The hotel's so-called solution was laughable and insulting. They suggested that they open the room window instead and then had the nerve to ask me to sign a waiver stating that opening the window was my request, absolving them of any responsibility. When I insisted they amend the waiver to truthfully reflect that this was their suggestion, not my request, they flatly refused. The level of unprofessionalism and sheer lack of empathy displayed by the staff was staggering. There was not a hint of an apology or genuine attempt to rectify the situation. Instead, they were dismissive and uncooperative, leaving me to deal with the consequences of their false advertising and poor service. This experience was, without a doubt, the worst I have ever had at any hotel. The deceptive practices, lack of accountability, and dreadful customer service at Jetwig Hotel Colombo 7 are beyond unacceptable. I strongly urge potential guests to steer clear of this establishment.
Colombo, Sri Lanka
Positive section of review
So nice
Negative section of review
Nothing much
