No Complaints at all

Breakfast was real good , the chicken and French fries was great, my 4 year old loved them. Enjoyed the morning sun rise and the boat ride, the jet ski( a little pricey for 15 minutes, but we understand the hotel doesnt control that), and free canoe rentals was a great experience for the kids. Was a absolute great and relaxing time. I would recommend all to stay at least 1 night and get the whole experience for 24 hours.

Stayed in August 2024

Unfortunately there were A LOT of small details. For one, when we got to our room, the toilet and toilet paper were dirty. We didn't say anything and cleaned it ourselves, because we figured it was just from leaving the bathroom window open, and debris fell down. But then, one of the bath towels was dirty too. And it was kind of a hassle to get it changed. The staff at reception wasn't really helpful when we told them. The drain in our shower was clogged and water kinda flooded the entire bathroom hall each time we took a shower. And we had to request soap because they didn't give us any at first. Also, the shampoo dispenser was broken. The lights in the room were really dim and some lightbulbs didn't even turn on. We thought it was OK, and even kinda romantic, but then the island had blackouts that rendered the lights and ac useless for most of the second night. I get it's not their fault, but they should've have measures in place. The included breakfast was meh. Bland, small portions accosted by flies and the waiters were not very helpful. Our biggest complaint has to be the boarding of the ship to the island. We expected to board on a pier, but instead it was a small boat floating a few meters from the shore. We had bags with electronic devices and delicate clothes, but we still had to get wet climbing on board. Thank God our bags didn't, but it was close. Every time we had to take the boat back to Cartagena and back, it was an ordeal. We struggled getting water and sand out of our shoes and clothes each time we got out of that boat in the beach. It was really bad and I truly hope they improve this. For this sole reason, I wouldn't stay in this hotel or in tierra bomba again until they fix it.

The room layout and decor was great, very similar to the photo we chose. The beach, the pool and the ambience were relaxing and amazing. We had so much fun. Also, the paid food and cocktails were delicious.

Stayed in July 2024

Everything was great. They should buy something to control the flys and they can have a bigger selection of snacks and treats to sell

It was clean and organized

Stayed in July 2024

The rooms could be much better with a little more attention to detail, some fresh paint or fixing a floor and you get a much better impression. ATTENTION: There is a guy named Alex on the beach who sells boat trips and jet ski. He is not to be trusted do not buy from him. Some staff was great while other staff seemed uninterested in providing a great service. We only gave personal tips to the staff who were great and we did not tip on the total bill.

The beach was very nice and clean. Some staff was very kind and helpful. We had a great time but the place needs a manager to take care of some details such as fixing up some of the rooms and separating the great staff from the bad ones.

Stayed in May 2024

The staff, especially the one that arranges transportation to the island and the front desk, is incompetent. Unlike other hotels, they do not take the initiative to let guests know in advance how to get to the hotel since it is on an island. I had to insist by text and phone to ask. It took a long time to get back to me, even up to 24 hours between messages and no answer on the phone. At the end of the day of my check-in, they told me that there were no more boats because of the time, and they did not help me in any way to find another way to transport me to the hotel. On the contrary, my previous hotel (Fenix Beach) took the initiative to find me a way to get to Palmarito. That is what a hotel with good customer service should do.

The outdoor facilities such as the pool, restaurant, beach and activities are great.

Stayed in May 2024

The staff wasn't so kind and the room wasn't clean enough (behind the conditioner air the wall was damaged by humidity.

The location

Stayed in April 2024

Bed needs improvement as it slumps/sinks down. Smell in bathroom plumbing issue but it’s an island so it’s expected. Could use more trash clean up to make it a 5 star but really a great value.

Friendly staff. Great location. Just a note-I somehow left my cell phone at the view point and it was kindly returned. Can’t believe the nice guy found and searched for us but I forgot his name to give him recognition.

Stayed in February 2024

Too many people on the beach, very crowded, too many boats coming and leaving, noisy

Good food, drinks , stuff and very nice rooms

Stayed in January 2024

the room had some things broken like the shower nob and they never cleaned the room in the three days we stayed in

the pool and restaurant are amazing

Stayed in December 2023

people at the deck,

the room was amaizing

Stayed in August 2023

Some maintenance was being done on the beach, and was very annoying due to the exhaust smoke produced from a generator.

Secluded beach for residents only and food was tasty. Beach drink service was good and promptly.

Stayed in June 2023

Bed sheets weren't spotless. Uncomforable blankets to sleep under. And unromantic bright lighting in room. Also wifi didn't work in the room.

One of the better places to stay in Tierra Bomba. Nice pool, friendly people and a restaurant. Pool is excluded from really loud music (which is common for all places in Tierra Bomba as it is a party Island during the day for local people)

Stayed in May 2023

nada

This is basically a beach club where most folk come for the day from 09.00 - 3PM think great tunes, lots of people, flowing bar, busy beach. super nice staff. super cool beach sellers - remember they have to make a living - as a solo traveller they were all really cool to me - my first stop in Columbia - frankly couldn’t have been better. I stayed for 3 nights. super quiet at night unless a big tour of people staying over and even then it all finished by 9. Great food. A spa. ideal lagoon for swimming, lush grounds with pool and shaded areas for relaxing. friendly group of dogs and 2 donkeys that magically appear at sunset. if you stay for a few days and want more chilled daytime beach action turn right out of entrance - walk for 10 mins and you’re on Punta Arena beach - maxo chilled out. Grabbed a tour round the island on the back of a motorbike - well worth it. visited the Fort. Bike owners friend showed me around. v v good. An eye opener to see how locals go about business. in brief great location, superb food, lovely smiley friendly folk either running the place or hanging about doing their business. Ace.

Stayed in April 2023

The bed. It was uncomfortable.

The ambience and the DJ!

Stayed in March 2023

Great place to go and relax!!!

Stayed in February 2023

Bed

Food

Stayed in June 2022

Location, on the Island of Tierra Bomba

Stayed in February 2022

The beach life in the day and the quiet in the night.

Stayed in February 2022

There were a lot of flies all over the shared dinning room. They definitely have to do something about it, it was just so annoying and you can enjoy your meal with all this flies around.

Is a very nice place to rest and relax. food was nice and drinks also.

Stayed in January 2022

The bar area was closed to guests as there was a wedding for 1 night. On another night, the bar area was hired for a party

Beautiful location and exceptional staff

Stayed in November 2021

the only issue was a low speed internet, but with a lot of fun in the resort there is not to much need of the wi-fi.

The service and the attentions of the staff were very admirable, they treat you very well and are always ready for your needs. The water on the beach was clean, the accommodations were very adequate, the tents and furniture on the beach were very close to the water and you could rest your feet in the sea water. The bar was available from very early and with very exquisite drinks. The entertainment from the staff was fabulous and water games at very low prices. this is a great place to enjoy.

Stayed in November 2021

The service of the people

Just the beach nothing else

Stayed in September 2024

It’s the worst hotel we been to in 26 years. We booked 2 nights but we already left after 1 nights. From 8 in the morning there arrive boats with daytourists. I think in total 200 persons, so as a hotelguest you don’t have a nice stay. The breakfast is disgusting. The food tastes like it’s been there for 3 days. And then there is the pool.. you don’t see the bottom of the pool because of all the dirty things. It’s smells like the sewer. When you are at the beach, every minute you are harassed by a seller. The jetski sellers ride past the bathing people so fast, that it’s life threatening.

NOTHING!

Stayed in July 2024

Only thing that could've been improved was the bed mattress in my room wasn't very comfortable.

The staff were very friendly and the resort grounds and my room were very clean 😀

Stayed in May 2024