Calle San Antonio calle 20 #1 c 20, 470001 Santa Marta, Colombia
#58 of 220 hotels in Santa Marta
Guests' ChoiceBased on 115 hotel reviews
8.7Cleanliness
8.8
Comfort
8.7
Location
9.6
Facilities
8.5
Staff
9.4
Value for money
8.7
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 April 2024
Katherine
CanadaWhat appears to be a pool is actually just a small rooftop pond. Not really practical for swimming.
Very convenient, employees extremely helpful. Breakfast (included) was excellent and they were helpful when we asked for as early breakfast due to an early pickup. Bedroom was small but bed was comfortable😁
Stayed in March 2024
Reviewed: 27 March 2024
Steven
United KingdomNothing - this hotel was amazing.
Booked the suite last minute due to a cancellation from another hotel and SO HAPPY that happened. The staff were amazing, lovely people who went the extra mile for us in every way. Andri and Jorge - great guys. The pool area is nice, the hotel is lovely and quirky and the bed was so big and comfy. The location could not be better, in the safest area of town, don't look elsewhere as fancied hotels are in more dangerous areas and this is perfect.
Stayed in March 2024
Reviewed: 23 February 2024
Nina
FinlandNo hot water in the shower but it was freshing to get a cold shower after the beach or walk 😅
Staff was so nice, always smiling. And if you need help, they help, with everything. You can just relax and enjoy your holiday ❤️
Stayed in February 2024
Reviewed: 15 January 2024
David
United StatesJust little things, reading lamp next to bed didn't work and the bar upstairs was weathered. A quick job to restore it would add a more luxurious vibe.
Liked staff, location, and way cool patio, with its pool, lounge area, bar and fitness equipment. I always fell very secure at the Jardin. My room had both a fan and Samsung air conditioning unit, so keeping cool was easy. Birds were fun to watch jumping into the shallow pool area and bathing and playing. The included breakfasts were good and a great way to start the day.
Stayed in January 2024
Reviewed: 27 August 2023
Bahar
TurkeyThe pool in the pics isnt a pool actually:) big disappointment.
Location was good. Staff was friendly, the teras was nice. Breakfast was very satisfying.
Stayed in August 2023
Reviewed: 22 August 2023
Latasha
United StatesPool wasnt available during my stay and it was HOT Summer so that would have been nice.
The decor was everything for me I love the old school royal theme with the crowns everywhere. i stayed in a Suite and love the 2 half baths and the amazing bathtub. Very helpful staff, Great Cooked to Order Breakfast, Amazing rooftop area.
Stayed in August 2023
Reviewed: 21 August 2023
William
ColombiaIt’s a very well kept vintage property, up to boutique standards in its amenities and accommodations. The staff is particularly kind and diligent upon any request, always with a smile. Highly recommendable indeed.
Stayed in August 2023
Reviewed: 20 June 2023
Francisco
United StatesNo comments
The Hotel was beautiful and the food was very good, everything was good at this hotel, very friendly people.
Stayed in June 2023
Reviewed: 17 June 2023
Mario
United StatesThe staff and the facilities were great
Stayed in June 2023
Reviewed: 5 June 2023
Andreia
PortugalThe only downside is that the gigantic windows of the room didn't have a proper cover to hide the light.
the mansion is beautiful, the staff incredibly nice, location is as central as it can be. I think it helped we got the big suite, we had plenty of space and a jacuzzi.
Stayed in May 2023
Reviewed: 17 May 2023
Hebe
BelgiumRooms are a little small, but you know this when booking.
Great location. Super friendly staff. Nice rooftop terrace and good breakfast.
Stayed in April 2023
Reviewed: 30 April 2023
Jesica
AustraliaThe room is small and the mattress wasn't comfy enough
The staff is great, the location, the breakfast, and the bar were nice
Stayed in April 2023
Reviewed: 1 April 2023
Peterson
CanadaVery convenient location close to Parque dos Novios where there are many restaurants.
Stayed in March 2023
Reviewed: 6 March 2023
James
United StatesWe love the roof garden of the hotel.
The hotel staff are responsible and friendly ,they help guests explain the information they want .
Stayed in February 2023
Reviewed: 16 February 2023
Christos
LuxembourgSuper room, super location, super staff
Stayed in February 2023
Reviewed: 13 February 2023
Laelia
IrelandThe plastic flowers and decorations The place would look so much better without it.
The location is excellent, you can see the sea from the bar, walking distance everywhere. Our room didn't have window but was very clean and air condition worked perfect. The staff was absolutely wonderful, welcoming and helpful. There's free coffee and tea all day, good selection of drinks in the bar and nice breakfast. We didn't use the pool.but it looked nice. Overall good value for money and perfect for 1 night in Santa Marta. Please mind yourself when walking in the evening/ night. Our friends got robbed in the center of Santa Marta.
Stayed in February 2023
Reviewed: 24 January 2023
Lina
United KingdomIt can be a bit noisy but I slept well . There is no hot water.
Great little hotel , exceeded my expectations. AC , cable and fan available.
Stayed in January 2023
Reviewed: 5 January 2023
Robinson
CanadaMusic in the pool/restaurant area adjacent to our room all night until following morning (should note it was New Years Eve).
Very helpful staff Great location Nice Breakfast Beds are firm...just the way we like it Would do anything to help
Stayed in January 2023
Reviewed: 4 January 2023
Benedict
GermanyFriendly staff, nice, spacious rooftop, close to city center but still quiet for sleep. Nice to stay for couples, families and single travellers
Stayed in December 2022
Reviewed: 2 January 2023
Robinson
CanadaHelpful staff. Very accommodating. Close to bar and restaurants. Across the street from beach.
Stayed in December 2022
Reviewed: 30 December 2022
Berit
NorwayNothing
I had the suite with sea and pool view, and I loved it.
Stayed in December 2022
Reviewed: 21 December 2022
Berit
NorwayNothing.
Everything. And I will go back for one week. Love the big suite. Close to the beach and a beautiful terrasse. Everybody was lovely and welcoming
Stayed in December 2022
Reviewed: 19 December 2022
Saray
GermanyEverything perfect, great location, nice rooms and common areas and delicious breakfast!
Stayed in December 2022
Reviewed: 4 November 2022
Mark
United Kingdomno windows in the room
the staff the location
Stayed in November 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content