Calle del Porvenir No 35 - 68, Centro, 130015 Cartagena de Indias, Colombia
#263 of 313 hotels in Cartagena de Indias
Guests' ChoiceBased on 220 hotel reviews
7.5Cleanliness
8.0
Comfort
7.7
Location
9.1
Facilities
7.4
Staff
8.6
Value for money
7.8
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 July 2024
Gidey
United StatesNo hot water.
The Hotel is very clean and friendly and very helpful staff. Great location.
Stayed in June 2024
Reviewed: 12 May 2024
Jova
AustraliaStaff didn't speak English. The soundproofing of rooms is non-existent, you hear EVERYTHING from outside. No toiletries provided for the shower or a blanket for the bed, though it was needed. Also, the mattress was very firm & bed made of wood, very noisy.
Property is in a good location if you're wanting to be around bars, restaurants & shops (mainly higher end). Facilities worked as they should & property was clean.
Stayed in May 2024
Reviewed: 13 February 2024
Bhurdman007
United States1 of my rooms did not have a safe, reserved 3 rooms at the same price but they all were not the same size and didn't have same amenities, need better quality mattresses
Location, value, kitchen access
Stayed in February 2024
Reviewed: 2 January 2024
Arturo
United StatesThe AC had trouble keeping up with the Cartagena heat and all of us sleeping there.
Location was excellent right in Old Town, staff were very friendly and the room (family room) was exactly what we were looking for.
Stayed in December 2023
Reviewed: 14 December 2023
Willis
United StatesGreat place
Stayed in December 2023
Reviewed: 5 December 2023
Eugenio
United StatesWhat I didn’t like is that I was charged an extra 250.000 Colombian pesos when I had already paid for the Room. I was charged this not when I came in but really late at night when I was drunk. I was told by the stuff that a receipt was going to be sent via email but I never received it. I thought it was weird since I’ve stayed at the Hotel many times before.
Property was nice
Stayed in November 2023
Reviewed: 19 October 2023
Torre
United StatesFriendly staff, lounge area. LOCATION.
Stayed in September 2023
Reviewed: 26 September 2023
Norberto
United Arab EmiratesAC water dripping in the washroon and it is irritating
Best location and value for money. Also the staff were very friendly
Stayed in September 2023
Reviewed: 3 September 2023
Angelo
United KingdomSmall rooms, without windows
Location in the heart of Cartagena, very nice staff.
Stayed in August 2023
Reviewed: 12 August 2023
Susan
United StatesA large number of the dishes that I took from the cabinets were dirty, either smeared with oil or with food crusted on them. There was no spatula of any kind for turning food in a pan. There were no towels or hot mittens, which made cooking with a larger pot dangerous. in addition, the booking describes a microwave and a clothing drying rack but the hotel desk said those are only for hotel room guests. The sofa was listed as being a sofa bed, and was not. It was also quite old and sagged in the middle; one cushion needed repair as well. 
The floors, the bathroom, the refrigerator we’re all spotless.  the air conditioner, which was in the bedroom, worked well and a connecting fan in the wall hold some of that air into the main room.  It was relatively isolated from the noise of the old city center. 
Stayed in August 2023
Reviewed: 26 May 2023
Edward
United StatesNo mini frig in the room. But I enjoyed using the kitchen.
Friendly staff and the location was excellent.
Stayed in May 2023
Reviewed: 5 May 2023
Karen
Australiathe rooms were stuffy no windows
the location and the kitchen the AC was brilliant
Stayed in May 2023
Reviewed: 16 April 2023
Collin
CanadaA bit noisy in it’s proximity to the nightclubs
Location
Stayed in March 2023
Reviewed: 10 April 2023
Emanuele
United StatesA little noise from outside as the room adjoins a common space with windows on the street that are always open: people on the street can get a bit noisy at night, but we still slept well. Our sink fell off the wall the last night, flooding the whole room, but the staff was super quick in prepping new rooms for us so that we could move the whole family and luggages quickly.
Large, comfortable room, A/C, smart TVs, shower. Plenty of beds for our family of 7. Location is great, close to everything in old Cartagena. Staff was excellent and very welcoming.
Stayed in March 2023
Reviewed: 7 April 2023
Nathaniel
United Statesno fridge in room but they had one in the hotel
location
Stayed in March 2023
Reviewed: 26 March 2023
Mary
United StatesLots of keys and locks to get in. But I got used to that.
I actually stayed at San Augustin apartments because they offered it to me upon arrival, for the same price. They said it would be much quieter, and it was. it was also much bigger, as it was an apartment, not just a room. I really appreciated having the extra space and a refrigerator! Its really hot there.
Stayed in March 2023
Reviewed: 23 March 2023
Cortellesi
United StatesIt's a great spot and very safe. Don't expect much but a clean bed and a shower but that's all you need - the fun is right outside the hotel.
Stayed in February 2023
Reviewed: 23 March 2023
Satish
IndiaIt would have been great if the staff could speak English, as it was certainly tough to communicate, albeit they were extremely helpful.
Hotel was in a great location and extremely easy to commute. Staff were very polite and helpful.
Stayed in March 2023
Reviewed: 22 March 2023
Terance
United StatesDidn't have hot water, but it wasn't freezing cold either.
Clean, great location.
Stayed in March 2023
Reviewed: 24 February 2023
Mehmet
United Statesroom was very small. there are some bugs in the room, no hot water, there was a hole inside of shower.
close to the city center, there ia a good supermarket and bakery very close,cheap.
Stayed in February 2023
Reviewed: 21 February 2023
Martha
Brazilbaños horribles
cuarto amplio
Stayed in February 2023
Reviewed: 12 February 2023
Juan
MexicoThere was an issue, a woman was attacked by a foreign guest. Police came and we thought the frontdeske woman was going to be more responsive with the victim.
It was a simple place, the location is great. But no luxury there.
Stayed in February 2023
Reviewed: 12 February 2023
Jerry
United Statesno hot water and no volume of tv
good location
Stayed in February 2023
Reviewed: 8 February 2023
Mariana
Portugalthe super loud noise from the clubs around every night, only cold water (but normal in Cartagena)
the staff was nice, comfy bed, AC, could storage our bags on the last day, good Wi-Fi, really central location
Stayed in February 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content