Calle 4 Numero 10-14, 190002 Popayan, Colombia
#15 of 38 hotels in Popayan
Guests' ChoiceBased on 133 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.5
Facilities
8.3
Staff
8.9
Value for money
8.3
Free WiFi
8.6
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End of dialog contentReviewed: 18 June 2024
Marçal
SwitzerlandThere is no car parking facility at the hotel front. The reception did not help us organising a private driver for a sight seeing tour, instead they gave us a leaflet of a travel agency.
Breakfast was very good. We liked the great location in the historic building (ancient monastery) and in the midst of the old town of Popayán, where you can visit all touristic places by foot.
Stayed in May 2024
Reviewed: 9 June 2024
David
United KingdomThe lighting in my room was too low making reading and writing difficult.
Beautifully refurbished and maintained large 17th century convent.
Stayed in June 2024
Reviewed: 29 March 2024
Peter
United KingdomDinner was pretty average and very slow service Not the Hotels fault but it was distressing to see a distraught Mother outside the Gates who child had just disappeared.
Very Elegant setting around a internal Courtyard The rooms were clean and spacious Dancing in the Town Square with the locals was fun
Stayed in February 2024
Reviewed: 20 March 2024
L
South AfricaThe room was quite dark. There are old-fashioned lamps that do not provide enough light. The breakfast was tasty, but a rather small variety for a five star hotel.
This is an impressive-looking hotel which was a former 16th century monastery. I booked a standard twin room with 2 double beds and we ended up staying in the presidential suite! The room was big with a big window door to a huge shared balcony. The bathroom had a bath tub and all the necessary amenities. The hotel is on two floors and there is no lift (it was an old monastery and they did not have lifts in those days). However the staff were quick to carry our luggage up the stairs to our room. There is an on site restaurant in the inner court yard where we had cocktails and a light meal. The food was delicious and presented in a way befitting a five star hotel. There were fairy lights strung up and soft classical music playing, creating a very nice atmosphere. This hotel is good value for money and by far the best-looking in Popayan.
Stayed in February 2024
Reviewed: 15 March 2024
Maria
United StatesSteps
Excellent location and superb staff
Stayed in March 2024
Reviewed: 14 March 2024
Gernot
AustriaThe pool is not heated, so it is a little bit cold at this time! (To be fair maybe it is myself to blame for being so sensitive)
The rooms & the building are exceptional! Everything is well maintained, the building has wonderfull charme! The staff is very helpfull and extremly friendly!
Stayed in March 2024
Reviewed: 9 February 2024
Darren
United StatesGreat location, lovely building, good breakfast.
Stayed in February 2024
Reviewed: 26 January 2024
Luca
ItalyThe swimming pool was really dirty and was not possible to use it. We asked for some extra bottles of water but after 9.30pm the receptionist doesn't have the keys of the fridges and they told us to drink from the tap. We requested to pay in advance, but they said that it was no possible because the system didn't allow them to print the invoice. Not what you expect from a place that claims to be a 5-star hotel.
The hotel is inside and old monastery, and it is quite amazing. Room are ok. The bathroom is quite old, but fine. Cocktails were really good.
Stayed in January 2024
Reviewed: 10 January 2024
Leandro
SpainNothing
The bed and the pillows
Stayed in January 2024
Reviewed: 5 January 2024
Carlos
CanadaOverall food could be improved
Location was excellent, breakfast was basic.
Stayed in January 2024
Reviewed: 29 December 2023
Peter
United StatesStaff difficulty in communicating. Also exploiting foreign guests by offering services, e.g., transportation at prices several times the normal fares.
Beautiful historical building ex monastery. Convenient location.
Stayed in December 2023
Reviewed: 5 October 2023
Jacquie
New ZealandThe patios were joined to neighbouring rooms with a low wall. Not very private and easy to access other rooms. The grounds and central courtyard could be improved with plants to add much more appeal to the property. The pool was milky and nit useable. My partner did enjoy the sauna.
The rooms are themed in keeping with the property with authentic touches. The room had a big patio and nice view onto the terrace. Bed was comfortable. The bathroom was small but seems standard in most SA hotels We had lunch in the restaurant and breakfast both were very good. The restaurants cafes surrounding are a bit average. The old town is not that interesting or attractive in comparison to others we have visited but if you stopping here Hotel Dann is a good option. Great secure parking at the back
Stayed in October 2023
Reviewed: 7 September 2023
Ari
NetherlandsStuff does not speak English (except one). And do not make the effort to understand you. Pool was really dirty. Old interior.
The location. The balcony.
Stayed in September 2023
Reviewed: 26 August 2023
Tibor
HungaryThe staff of the restaurant was really slowly. We couldn't drink anything 2 times: 1st we had to cancel our order because we didn't get it after 30 minutes, 2nd we couldn't order after 20 minutes.
The best location in Popayan. The hotel has a uniqe and incredible athmosphere. We loved it. The staff atvthe reception was very helpful and nice!
Stayed in August 2023
Reviewed: 6 August 2023
Stijn
NetherlandsThe carpet in the rooms is not that hygienic in my opinion
Very authentic nice old building. Very unique place to stay! Food and staff is good!
Stayed in August 2023
Reviewed: 21 April 2023
Joan
United StatesNothing
Great breakfast and dinner. Good location, pretty room.
Stayed in March 2023
Reviewed: 14 April 2023
Julian
PanamaNeed to think about new furniture in the reception area
Great location, staff excellent, room overlooking the courtyard reommended , breakfast was complete and the restaurant had calming and relaxing music , surprisingly good birdwatching in the garden and pool area
Stayed in April 2023
Reviewed: 14 April 2023
Maria
United States-
Breakfast. Location. Facilities.
Stayed in April 2023
Reviewed: 3 April 2023
Heather
United StatesMy reservation was a bathtub but I got a shower only. There appears to be some black mold in the bathroom and baseboards. Room was smaller than advertised.
The historic character was beautiful. Hot shower. Quiet.
Stayed in March 2023
Reviewed: 20 February 2023
David
United KingdomThere was a large and loud 15th birthday party on our second night that closed the restaurant. We had been warned and the hotel offered (and we accepted) to be moved to a room as far from the party as possible on our second night. Whilst we still heard the music it helped a lot! The breakfast after the party was all as it should be with all signs of the huge party cleared away by 7am.
Stayed in January 2023
Reviewed: 27 January 2023
Chak
Hong KongThe waiting time for hot water was near 3-5 minutes.
the silent and calm atmosphere, the room facilities are very good, the staffs are very helpful. I was left at early morning before the breakfast time, the hotel was prepared good breakfast for me.
Stayed in January 2023
Reviewed: 7 January 2023
Stephan
ItalyNo hot water at 6am just later . The restaurant except breakfast was rather poor and must be improved. The sauce of the ceviche wasn't handmade nor the sauce béarnaise. The meat wasn't high quality.
Great location, very spacious rooms and comfortable bed. Beautiful old monastery and nice terrace for breakfast which was good as well. Friendly staff.
Stayed in January 2023
Reviewed: 29 November 2022
Els
BelgiumThe breakfast and the service.
The architecture of the monasterio and the room.
Stayed in November 2022
Reviewed: 10 October 2022
Mario
Canada-Wifi is horrible, keeps on disconnecting and you need to re logon -Checkin staff was bad, gave us no info on wifi, breakfast, pool, nothing
-The beauty of the hotel -Beds is extremelly comfortable -Room service is very afordable -Wilson, the dorman was very pleasant -well located
Stayed in October 2022
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