Calle 18 No 4-38. Centro Histórico., 470001 Santa Marta, Colombia
#55 of 217 hotels in Santa Marta
Guests' ChoiceBased on 297 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.2
Facilities
8.9
Staff
9.0
Value for money
8.6
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 June 2024
Kristina
GermanyThe room was located on the first floor with windows facing the inner patio. Not all the receptionists were friendly.
The hotel is very nice, beautiful and well-located. Our room was big with everything needed. Breakfast was also good.
Stayed in June 2024
Reviewed: 7 June 2024
Reisen
United StatesIf you are older it will be hard to get up the stairs to a different level. The modern stairs are nice and support the architecture. Parking is 3 blocks down to the beach, on the junction right and left. I paid 60k pesos for 3 days. It would be nice to pay it over the hotel because I wasn't sure if I paid a fair price or not. The guy who charged me was not the smartest person.
The hotel with the tree inside in the courtyard is amazing. The entire hotel is a gem. Very stylish architecture details what combines the modern world with the victorian area. The staff is nice, polite and very helpful and speaks English. I had a wonderful time. The rooms are huge. The beds are very comfy and the shower is great. There are two pools. Inside in the lobby and on top of the roof. I booked 3 full body massages (119k pesos). Ask for Danni. She was amazing and it helped me to get rid of my back pain.
Stayed in June 2024
Reviewed: 31 May 2024
Dominik
Austria-
Jorge, the receptionist was so friendly and helpful when we arrived! We had some stomach issues and wanted to stay in a safe space, and this place is like heaven in Santa marta.
Stayed in May 2024
Reviewed: 28 May 2024
Antonio
GermanyBreakfast took a while to prepare.
Impressive renovated colonial house. Beautiful room with high ceilings. Windows to the indoor patio but that was fine, as it provided daylight and there was no walkway in front of our room. Breakfast was varied, location very central. Central bar area was just around the corner, many restaurants nearby. Save area, also by night. No problem to do anything in this area by foot
Stayed in March 2024
Reviewed: 13 May 2024
Paguay
United StatesThe breakfast needs more variety every day we got the same manu and for us staying a week was kind of anoying. But besides that excellent
Stayed in May 2024
Reviewed: 30 April 2024
Gschwend
GermanyNothing
The location is great, very central. The hotel is very nice, rooms are comfortable. Verh special mention about one of the reception giys Jorge was especially nice and helpful!! Breakfast waa good as well.
Stayed in April 2024
Reviewed: 28 April 2024
Samuel
United StatesI don’t have any complaints or issues about the property
A well-located welcoming hotel to explore all that Santa Marta had to offer.amazing architecture.great near the points of interest;great breakfast each morning to get started;the restaurant staffs were awesome.comfortable room and a refreshing pool.the staff at the reception,especially Jorge spoke good English and was exceptionally attentive.he gave me great directions on how to get to the bus station/market to get to tayrona park and taganga.there was another cute young lady with braces don’t remember her name that helped me too.the restaurant staff were awesome.
Stayed in April 2024
Reviewed: 25 April 2024
Lisa
SpainIt was all good.
Excellent location in the old town, only a short walk to parque los novios where everything happens! Far enough not to be disturbed by the noise though. Easy walking distance to the beach also & Main Street shops. Spacious bathroom. Breakfast was also good. Staff friendly & super helpful! Special thanks to Jorge who lent me his iPhone charger on the 1st day before I bought an adapter for my plug!!
Stayed in April 2024
Reviewed: 23 April 2024
David
United KingdomIt could get a wee bit noisy but we chose to be located in the area for convenience
The location and ambiance
Stayed in April 2024
Reviewed: 21 April 2024
Niamh
IrelandNothing
This is a safe haven in Santa Marta. We didn’t love the city but this hotel is perfect, really central and affordable for us. Breakfast on the terrace was great too
Stayed in April 2024
Reviewed: 15 April 2024
Keely
United KingdomThe bed wasn’t very comfortable, I think maybe as we had a longer stay it was more noticeable. I would recommend that the hotel look into mattress toppers.
Great staff, very friendly and so helpful. Good breakfast, several options to pick from and delicious. Great location, easy access to the bay, parque de los novios and La Quinta. Beautiful hotel, scenic around the indoor pool amazing high ceilings in the room. We used the massage services of the hotel and it was amazing, very reasonably priced and just great massage overall. The WiFi did go down during our stay and wasn’t very stable however they were attentive to this issue, and it was being fixed as we left. The first night we had access properly to the WiFi and it was really good.
Stayed in April 2024
Reviewed: 14 April 2024
Craig
AustraliaGreat breakfast nice helpful staff
Stayed in April 2024
Reviewed: 4 April 2024
Beate
GermanyThe pools are very small. Due to the neighborhood, it can be a bit noisy at night.
Beautiful hotel in a great location. We had a nice, large and clean room (suite) with a comfortable bed, great bathroom, balcony and small fridge. We can definitely recommend it and would come back anytime.
Stayed in March 2024
Reviewed: 27 March 2024
Elena
CanadaProbably the best stay we had in Colombia! The breakfast was amazing, the hotel grounds were clean and well kept & overall relaxing. The location is on a quiet street, but a quick (~5min) walk to the beach and to the central area where all the restaurants and bars are. Also only a 10 mins walk to the bus stop to minka & tayrona.
Stayed in March 2024
Reviewed: 25 March 2024
Jem
AustraliaAll perfect.
Excellent hotel in a great location near the centre of Santa Marta's main strip. The staff are wonderfully kind and helpful. Room is large and comfortable, with a good bed and great shower. Highly recommend.
Stayed in March 2024
Reviewed: 18 March 2024
Anne
United KingdomAll good.
This hotel is a wonderful place to stay in Santa Marta. In the old quarter on a safe-feeling street, it is close to many restaurants and bars but very quiet and secure. Staff are very helpful and breakfasts delicious. Nice little pool on the top floor to cool down in. Effective air conditioning, huge room, good WiFi. The best place we stayed in South America. Highly recommend.
Stayed in March 2024
Reviewed: 17 March 2024
Samantha
CanadaThe rooms were a little dark, with no view. but we did not spend a a lot of time there.
Breakfast was great, the pancakes were amazing! The location was very good close walk to everything, but a bit away from the action so nice and quiet. The staff was the number one reason we love this hotel. They help us we so many thing, directions, recommendation, translation and made sure we got to our location safely!
Stayed in February 2024
Reviewed: 6 March 2024
Aaron
United StatesAll was terrific. Would recommend highly!
Staff were very very helpful, responsive and friendly. Special requests were addressed with enthusiasm. Shower was wonderful, pool a nice option at end of a hot day and a huge room. 2 level accommodation provided appearance of very large space.
Stayed in March 2024
Reviewed: 29 February 2024
Charles
United StatesOur room faced a courtyard so there wasn't a view or wi dies to the outside
Breakfast was good The hotel has buaeutiful plants growing everywhere
Stayed in February 2024
Reviewed: 28 February 2024
Branch
United StatesThe location was right next to City Central with great restaurants and bars. A short walk to the beach and marina.
Stayed in February 2024
Reviewed: 20 February 2024
Herve
United StatesAn oasis in center of the city !
Stayed in February 2024
Reviewed: 18 February 2024
Tiphanye
ColombiaBeautiful hotel in a great location just 2 blocks from the parque de los novios. Very nice rooms and great ambiance. Wonderful staff and service with a delicious breakfast included.
Stayed in February 2024
Reviewed: 17 February 2024
Mcdowell
United StatesCourtyard was fabulous
Stayed in January 2024
Reviewed: 10 February 2024
Tudor
RomaniaThe staff is kind and attentive to details. they gave all their effort to fix a small misunderstanding and I appreciated that very much. the location is very good, near the crowded streets with restaurants and pubs but still safe from the infernal noise overnight.
Stayed in February 2024
Dahab, Egypt
Cape Town, South Africa
Rottenburg, Germany
Fresach, Austria
Ulaanbaatar, Mongolia
Talence, France
Opatija, Croatia
Lasne, Belgium
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content