Avenida San Martín No. 11 - 113, Bocagrande, 130015 Cartagena de Indias, Colombia
#298 of 305 hotels in Cartagena de Indias
Guests' ChoiceBased on 66 hotel reviews
5.7Cleanliness
6.3
Comfort
6.2
Location
8.3
Facilities
5.8
Staff
7.0
Value for money
6.1
Free WiFi
6.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 12 May 2024
Antonio
Honduras- Bathroom was too small, legs hit the wall - no shampoo, no soap - TV didn’t work - Window/doors without lock
Location was great
Stayed in May 2024
Reviewed: 21 October 2023
Heidy
United KingdomAir conditioning no strong enough, room was too unconfortable to sleep
Location
Stayed in October 2023
Reviewed: 8 June 2023
Gerald
United StatesThe bathroom was very small
The bathroom was small. The food and location were very nice
Stayed in June 2023
Reviewed: 5 September 2022
Mauricio
Germanydon’t have a payment portal and don’t allow remote payments. on top of that the staff is not helpful to solve anything
location
Stayed in September 2022
Reviewed: 11 April 2022
Nelson
United KingdomNobody spoke English
Swimming pool,meals
Stayed in April 2022
Reviewed: 3 April 2022
Fabian
ColombiaTake too Long to get in the elevator.
Razonable breakfast for the price
Stayed in April 2022
Reviewed: 14 March 2022
Anthony
AustraliaThe food was cheap and not much of a variety.
Stayed in February 2022
Reviewed: 8 November 2021
Alejandro
ColombiaThe room was quite small, you cannot adjust the AC, sometimes it was too hot. The bathroom was really disappointing, it was clean but it looked like it was unfinished, the outside windows were dirty, little room for clothes.
Everything was ready when I arrived, had 2 towels. The pool has a nice view. overall ok for the price.
Stayed in November 2021
Reviewed: 10 May 2024
Nelly
ColombiaCamas atencion
Stayed in May 2024
Reviewed: 19 February 2024
Randal
United StatesDidny
Stayed in February 2024
Reviewed: 9 February 2024
Caio
BrazilEverything was really really bad, from the rooms to the service, the breakfast was the worst I ever seen.
The location
Stayed in February 2024
Reviewed: 3 January 2024
Juan
ColombiaIt looks more like a love hotel than a hotel. Parece más un motel que un hotel.
It has a nice sea and city view.
Stayed in January 2024
Reviewed: 2 December 2023
Arturo
United StatesProperty was dirty , room was very uncomfortable , noisy and unsafe feeling
Nothing really
Stayed in November 2023
Reviewed: 28 September 2023
Christopher
United StatesRooms where dirty, the paint was horrible the beds had mold .. there ac didn’t work properly. The customer services and the staff where rude..the food was the worst.. I don’t recommend it to nobody.. I could not sleep..
Nothing at all , everything was horrible .picture from the place are false… will never stay There again.
Stayed in September 2023
Reviewed: 28 September 2023
Gilberto
United StatesThe AC wasn't working. I waited 2 days for repair. Also I rented four bed and they took one from me without on my permission. They charged me to have a visitor. The room door was broken. No refrigerator, toilet seat broken Sliding door hard to open no handle And You can hear the air coming through the window because it's crack. Mattress has stains in dirty. I talked to a customer service named veruka Complish nothing and will not reverse my money back to get Another room or hotel.
What's nothing like the picture
Stayed in September 2023
Reviewed: 8 September 2023
Fabiola
AustraliaThe hotel is old and not taken care off. The walls were dirty, the bathroom was outdated and there were cockroaches. The bed was old, hard and uncomfortable. The room was too hot and the air conditioning remote was out of order.
Nothing
Stayed in September 2023
Reviewed: 24 March 2023
Katherine
United Statesbad
bad old and the services it’s no good
Stayed in March 2023
Reviewed: 22 November 2022
Sircharles
United StatesTerrible rooms look like 100 years old
The pictures are false and a lié. They do not look the same as the pictures. Bad service and terrible rooms. So old.
Stayed in November 2022
Reviewed: 30 September 2022
Fernando
ColombiaLa fachada descresta pero por dentro se nota muy descuidado
Stayed in September 2022
Reviewed: 14 September 2022
Rosado
United StatesWell the room was small, not the way I imagine it. When I went to open the sliding door to the balcony it wouldn't open. Until after pulling and pushing the door I notice it was like off the rail, after that was fix the door was ok. It didn't have a coffee machine or a microwave, but it did have a small fridge at least that was helpful. My room didn't have any dresser like where to put the clothes it did have hangers but I just left the clothes inside my luggage. They would also give one towel per person and then take it to wash it, so we would stay with no towel until the lady would come back with a clean towel so if I wanted to shower I couldn't, I would have to wait. That was kind of weird. Other hotels I have stayed at the room has like additional towels. But if you tell the cleaning lady she's nice and will bring you a clean towel.
The room was alright. The bed was good, comfy. It had a balcony and I could see a bit of the ocean. The location was very good, walking distance to restaurants and the beach and other places. I love that they served 3 meals a day and the food was delicious!!! I enjoyed my stay and would stay again but in a higher floor. On the top they have a pool and the view is awesome!!! I loved it.
Stayed in July 2022
Reviewed: 23 August 2022
Hardy
United KingdomGood value
Stayed in August 2022
Reviewed: 19 July 2022
Isabel
ColombiaThe location
The breakfast is ok, but the lunch and dinner is not good . Cartagena has a lot of very good restaurants, stores, beautiful places, disco, pubs, to visit! I took a picture of delicious food out side the hotel.
Stayed in July 2022
Reviewed: 7 April 2022
Arad
Israelnothing
Stayed in April 2022
Reviewed: 1 March 2022
Sergio
United StatesThe room wasn't very clean, it had some black stains on the wall that look like black mold, they didn't put towels one they and i had to wait to take a shower. Nevertheless, the staff wasn't veru helpful.
The only thing that I liked was the location, otherwise , i would no come back here.
Stayed in February 2022
Showing 1 – 25
Capri, Italy
Steffeln, Germany
Cavalese, Italy
Madrid, Spain
Jaipur, India
Kautenbach, Luxembourg
Harkány, Hungary
Hondarribia, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content