The plumbing was atrocious-toilet blocked as very little pressure and the shower temperature was inconsistent

Lovely suite and great location

Stayed in June 2024

There was a water pipe breakage ( a city issue) but the hotel also had a water pump problem, so we had times of water loss for the first 2days. We chose not to leave because we liked our room and it all got resolved before it became too inconvenient for us. Without this issue we would have rated our stay a 10.

We loved charm and location of the Ananda. Our room was in the back, closer to the pool and it was very quiet . The A/C in the room was wonderful and necessary . Staff was very kind and helpful .

Stayed in June 2024

No service from the lobby to room, the breakfast

Everything nice

Stayed in May 2024

Unfortunately maintenance and painting of the outside walls were performed during our stay and courtyard access was often close

Stayed in February 2024

Location and friendly service

Stayed in January 2024

The breakfast options that were included in the rate were limited.

The staff was friendly and helpful.

Stayed in November 2023

The price is too high when related to the cleanning of the common areas. The rooftop was missing the sun umbrellas and the service would take a lot of time. There is a few options for eating there, and the breakfast is very simple.

the location is perfect, its a huge colonial house with all of the city vibe and nice rooftop to relax. The staff was super attentive and professional.

Stayed in September 2023

The hotel is not a 5 stars hotel it should be 4. For a 4 star is ok, if is a 5 star then is much below the standard

Hotel is ok, nice plunge pool on the terrace, good location.

Stayed in September 2023

Breakfast was good.

Stayed in June 2023

Staff are hit or miss here. I had a great checkin person but the checkout person was not very pleasant and argumentative. There was never any type of smile on his face and he seemed overall irritated and like it was beneath him to be assisting us. The staffs’s English is also hit or miss, as it is anywhere you go in Cartagena. The breakfast was also an issue for my guests because the staff there didn’t speak English and therefore there was no one to really explain the breakfast process and since my guests thought that breakfast was included for them, they thought they could eat sides, like bacon and such but those items were not included and the menu was confusing to them. They thought that the extra feea did not apply since the reservation said breakfast was included and the staff at checkout were not very kind about this misunderstanding. They felt that we were just trying to get out of paying and did not want to understand how there could be misunderstandings when the staff does not explain anything to the guests and they just bring bottled water without saying there is a cost, the staff just brought over bottled waters without telling them that it costs extra and it was not on the menu that there was an additional cost.

It’s on a little unassuming side street which means you won’t have to worry about the noise and business from the center. Although that can seem sketchy, it really is the best way to be in old town without being in the center of the noise. This hotel has an addictive wonderful smell throughout the entire hotel and in the rooms. As soon as you walk up to the doors you smell the amazing aroma of essential oils. And the property, though small, is beautiful. My guests loved the aesthetics, pool, and rooms! Although I would suggest that if you want a more luxurious look to your room, I would pick at least the category above the lowest one. All the rooms were fine through, just my personal observation and preference. I also had a great experience at check-in where the staff person was very nice and patient.

Stayed in June 2023

We had the worst toilet I've ever had in a hotel. Would not flush properly. We asked to have it fixed and nothing was really done other than to tell us to just hold it down longer. Super frustrating. My travel companion requested that the sheets get changed on her bed because they were sort of worn and pilled, very scratchy. While they said they would, they did not. And the bathroom set up is bizarre. We could hear others showering in the tiered, open wall set up. Very unnerving at times! That would have been nice to know ahead of time.

The location is fantastic! And the property is lovely. A very friendly and helpful staff. Jairo is phenomenal! He made our holiday even better. The pool and roofdeck were ideal for what we were looking for. The breakfast and coffee were a perfect addition.

Stayed in May 2023

Took a while to get hot water in the shower.

Central but quiet location. Beautiful premises that are thoughtfully decorated. Attentive staff. Wonderful rooftop pool.

Stayed in April 2023

everything was ok

pool on the roof was very nice and the breakfast was good.

Stayed in March 2023

Not always hot water. At times noisy. Party at location nearby went on till 6am in the morning.

Very nice roof terrace with all round views. Friendly staff. Good restaurant.

Stayed in March 2023

The communal areas are well attended to and look the part. The room itself (on the ground floor) could use a bit of work in upkeep. For instance: Paint is coming off the walls here and there and the bathroom deserves some attention too with towel hooks loose. Overall we had a lovely stay. It is perhaps not on the same level as other hotels in this price range in the area. Thus it feels a bit overpriced, but nonetheless pleasant.

Beautiful building for a hotel and nice use of the colonial architecture. Staff were very friendly and attentive. One of us got sick and the staff were very kind and checked in regular and everything. The room was very spacious and the bed comfortable.

Stayed in March 2023

Breakfast options and service could be better for the cost and quality of the hotel.

the room and rooftop are exceptional, the staff very friendly and helpful

Stayed in February 2023

think hotel service could be better

location, comfortable beds an rooms, nice style.

Stayed in February 2023

Breakfast could improve.

The property is so beautiful, the rooftop has an lazing view, and the room 203 is so large, modern and cozy. The staff ls so amazing, friendly and helpful. The location is perfect.

Stayed in February 2023

First day we had a bad room. Dark, couldn't open the window, street level, facing the sidewalk/street. They put us in a bad room to start with. we argued a lot, the changed us for the 2nd and 3rd day. We don't think that the rooms in the 1st floor level are acceptable for the price. Hotels rooms, at Ananda's prices, should have a the very least a window that can be opened, preserving privacy.

Breakfast was very good. Locacion was great.

Stayed in January 2023

if staying on a Saturday they have a hotel next door that has parties with load music which disturbed our sleep.

very cute hotel and good breakfast

Stayed in December 2022

there was very loud music in the afternoon

beautiful

Stayed in July 2022

Bathrooms need a refresh--not dirty, just needs to re-grout.

Location was key, and the hotel is very pretty. Two pools are beautiful and we never had trouble finding a lounge chair (we visited in August). Our room was huge although I must admit the space downstairs felt a bit waisted. The bathrooms could use a bit of a refresh (some cracking at the edges), but it was great to have two bathrooms! Bed linens and bed was great. My only qualm was the AC unit had a bright blue light that shown very strong in the dark, so if you have trouble sleeping, bring an eye mask!

Stayed in July 2022

shutters on the door made privacy challenging

rooftop pool and beautiful courtyard

Stayed in July 2022

In the center of historic Cartagena but in a very quiet zone. very comfortable rooms. super friendly staff. amazing breakfast

Stayed in May 2022