Calle de Nuestra Señora del Carmen No. 33-16, Centro Histórico, Centro, 130015 Cartagena de Indias, Colombia
#30 of 306 hotels in Cartagena de Indias
Guests' ChoiceBased on 123 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.9
Facilities
9.0
Staff
9.7
Value for money
8.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 June 2024
Daniel
Switzerlandall was perfect
This boutique hotel is one of the best I ever stayed in... beautiful decorated, old style spanisch house in the center of Cartagena, very friendly and helpful staff. Will be back soon.
Stayed in June 2024
Reviewed: 16 April 2024
Tania
United KingdomHonestly nothing - just a really nice Hotel. If pushed Rooms a little dark but it kept them cool & they were quiet.
Loved this place. Small but with lovely large rooms and very nice and helpful team of staff. Lovely rooftop.
Stayed in January 2024
Reviewed: 16 April 2024
Mateusz
United KingdomI liked everything
People working in this hotel made my stay exceptional and unforgettable. They made me feel as if I visited family rather than booked the hotel. Hard to describe but energy of the place and staff kindness despite language barrier was magical!!!
Stayed in February 2024
Reviewed: 15 April 2024
Victoria
United KingdomThis is supposed to be an adult only hotel and for three mornings in a row we had to put up with somebody’s toddler running around in the lounge area and around the pool
Excellent location, lovely clean room with an extremely comfortable bed and a great bathroom. Nice rooftop area to relax with a small pool. The highlight for this hotel is its friendly and extremely helpful staff.
Stayed in April 2024
Reviewed: 13 April 2024
Paloma
United KingdomNothing
A proper boutique hotel. We spent 6 nights in this hotel in the middle of Cartagena. Quiet and big bedrooms, beautiful and spacious living room. The breakfast can be served in the balcony, which is very authentic. Everything was super clean. The pool is lovely as well. Very safe area. The staff is very polite and take care of you, Jose was great and very helpful. Definitely coming back
Stayed in April 2024
Reviewed: 21 March 2024
Lisa
United StatesLoved everything about it!
Great location, wonderful and accommodating staff, beautiful furnishings and fabulous rooftop pool and view.
Stayed in March 2024
Reviewed: 17 March 2024
Vivian
United StatesI didn't like the breakfast or food available at the hotel's restaurant. Even still, that was not an issue since there were restaurants I did like about a 1 to 2-minute walk away.
The hotel itself was very beautiful! Open concept with a tree through the middle and minimal ceilings. The rooftop pool was great during the day, especially with the nice breeze that went through. I was within walking distance of several well-reviewed restaurants for dinner and plenty of coffee shops within a 5-minute walk. The staff at the hotel were friendly and I had great interactions with everyone.
Stayed in March 2024
Reviewed: 15 February 2024
Mauricio
GuyanaThere was a very small incident with the a/c unit of the room, but they solved it quickly and efficiently.
Great location, amazing staff, delicious breakfast.
Stayed in February 2024
Reviewed: 11 February 2024
Julija
FranceI stayed for 4 nights and it was great. I like the idea that the hotel is an old house. Kind and helpful staff. Perfect location. I read comments here that some people felt unsafe..I felt absolutely safe any hour of the day and night. The room very spacious, there is no daylight in the room, but when you’re in Cartagena, you’re outside. Beautiful view from the rooftop and refreshing little pool, I was always alone whenever I went there. And I enjoyed the breakfast on the terrace.
Stayed in November 2023
Reviewed: 8 February 2024
Dana
United StatesBeautifully decorated hotel, spacious rooms, very attentive staff. Located in a very nice part of the walled city with excellent restaurants on the same block. More shopping and dining choices a few blocks away.
Stayed in February 2024
Reviewed: 22 November 2023
Diane
CanadaNothing! Everything was perfect! However, one thing guests should know, is that there are no elevators. Although it was not a problem for us, it would be for someone with mobility issues.
We loved this beautiful boutique hotel inside the walled city of Cartagena. It has lovely Southeastern Asian decor and beautiful architecture. The pool was small but perfect for cooling off on the rooftop. The room was spacious and super comfortable. The shower was awesome! The breakfast on the balcony was superb! Fresh and delicious. Excellent location, close to very good restaurants. Felt very safe. Jose, Marisol and Oscar were wonderful. Everyone was very helpful and friendly. Although we did not speak Spanish we were able to communicate very well with the help of translating apps. Jose was super helpful and insisted on bringing our luggages upstairs. I strongly recommend this beautiful boutique hotel, to which I would love to return one day.
Stayed in November 2023
Reviewed: 20 November 2023
Anthony
United StatesCan't think of anything
Friendly & Helpful Concierge Marisol runs a tight ship with this boutique hotel right in the heart of the Old City. This 17th C Structure converted to a 4 suite bed & breakfast is a cool, spacious quiet sanctuary from the busy cobblestoned street outside . The valet/butler Jose, is the most affable & eager to please attendant/bellhop ever. The staff are like family, and you're part of theirs. The rooftop pool is small but perfect for relaxing sunning then cooling off. The rooms are charming and the Southeastern Asian decor adds to the tranquility. The portal in from the street is always locked and you are let in by concierge or night attendant. Safe. Quiet.
Stayed in November 2023
Reviewed: 27 August 2023
Camilo
MexicoLocation, decoration and architecture, the rooftop with the pool, breakfast, the room was great, the best of it all - the staff (Marisol, Jose, Jaison) makes feel at home and incredibly friendly and attentive! Will definitely stay here again when visiting Cartagena!
Stayed in August 2023
Reviewed: 19 August 2023
Cuevas
United StatesPool pics are misleading, food is mediocre.
Great location, quiet and staff was wonderful.
Stayed in July 2023
Reviewed: 17 August 2023
Marion
FranceThe Team is absolutely great, very nice and helpful, we recommend it !
Stayed in August 2023
Reviewed: 26 July 2023
Olga
PortugalHonestly, I think that for the price you pay (€€€), this hotel should have more breakfast options (it’s always the same). I would recommend to change the breakfast format as well. Instead of a staff member serving you, I would prefer an open/ free breakfast model. In spite of this preferences, the food is good and homemade (thumbs up).
This hotel has a great location and it’s very comfy. I felt in home. The decoration is also very beautiful and the rooms are huge and extremely clean. The rooftop is also a nice place to begin or to end your day. The staff is nice and always available to respond to your needs. Thank you
Stayed in July 2023
Reviewed: 30 June 2023
Elena
ItalyNothing to mention in particular. Everything went smoothly. Maybe breakfast did not have many options (only eggs and fruit) but for us it was not a big deal
The room was tidy and clean and we enjoyed very much the breakfast on the terrace. The personnel was kind and keen in helping whenever we had for instance to call a taxi or when we wanted to go to the Playa blanca.
Stayed in June 2023
Reviewed: 17 June 2023
Shanequa
United Statesnothing
everything
Stayed in June 2023
Reviewed: 11 June 2023
Nathalie
FranceEverything was perfect.
Everything! Exceptional hotel boutique in the center of the historical city. It exceeded all my expectations. The team was lovely, incredible client treatment. i will came back for sure and highly recommended for couples.
Stayed in May 2023
Reviewed: 2 June 2023
Yamila
United Statesthey can improve the cleaning in the bathroom and shower
nice historical building
Stayed in May 2023
Reviewed: 12 May 2023
Denis
United StatesA must hotel..!
Stayed in May 2023
Reviewed: 10 May 2023
Sukanya
United KingdomIt was stunning!
Stayed in April 2023
Reviewed: 31 March 2023
Deborah
United StatesI liked everything
great location. quiet even with craziness going on outside. friendly staff, charming roof terrace with pool. airconditioning was super.
Stayed in March 2023
Reviewed: 31 March 2023
Diana
Netherlandsthe location and the design
Stayed in March 2023
Brussels, Belgium
Payangan, Indonesia
Blackheath, Australia
Sopot, Poland
Rimini, Italy
Split, Croatia
Schonach, Germany
Batumi, Georgia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content