Tv didn’t have English channels. I couldn’t even use my Netflix acct because tv was not a smart tv ! Very disappointed No a/c or heat to control temp in room Bathroom was so tight. I couldn’t sit on toilet straight because my knees wd hit wall in front of toilet. And I’m only 5 ft 2 inches tall!!!

Location

Stayed in June 2024

Issues with WiFi, after an afternoon troubleshooting they finally changed me to another room. The restaurant doesn't charge to the room's bill.

The room, spacious, comfortable, I particularly liked the wood floors.

Stayed in May 2024

Nothing

Staff were great amd so was the location. The rooms were a great size.

Stayed in March 2024

Nothing

All the staff are excellent especially Guillermo. He was so friendly and nice. The hotel is in an excellent spot in the city. I highly recommend staying here and booking the spa.

Stayed in March 2024

I eat mainly fruit for breakfast, and arrived back to Bogota, and simply would have liked a larger choise, but was quite satisfied.

What I expected, and beds and room confortable.

Stayed in February 2024

There is a problem with cleaning. He did not change the dirty towels and sheets.

breakfast and location

Stayed in September 2023

Everything was good!

The breakfast was delicious and plenty variation.

Stayed in August 2023

Nothing

All

Stayed in July 2023

A little noise between the rooms but nothing really bad

Great location and facilities. The staff solve the issues during the check-in. A nice breakfast, better than we spectated.

Stayed in March 2023

Toilets plugs very fast, have to be very careful with flushing the toilet paper.

Staff working were very attend to us.

Stayed in March 2023

Had a room at the street side for the first night. It was very loud because of the restaurants and bars near by, and a very annoying fighting couple next door. After complaining at the next day, became inmediately a pretty quiet room at the back side. In this one I could hear the neighbours talking and the music they heard, but just over day hours. In the night was quiet.

Great breakfast, very nice, kind and helpful personal

Stayed in March 2023

TV could have Netflix and the breakfast could be improved, however was plenty.

Modern and spacious. The service was very very good. Would say, this isn’t a glamorous Hotel, but is value for money.

Stayed in March 2023

Restaurant in the lobby

Space in the room

Stayed in December 2022

Hair dryer didn't work, shower was not properly clean. Lights were not enought.

Location

Stayed in December 2022

close to a lot of restaurants and other entertaining places

Stayed in December 2022

I didn’t like that they did not have the jacuzzi service and at dawn the noise from the street was heard.

I really liked the attention and the place is very nice.

Stayed in November 2022

no leaflets for cleaning room or DO NOT DISTURB signs to leave at the door. cleaners didn’t clean the toilet and didn’t take the garbage when they came to clean my room. The room had a loud noise when the room next to me was taking a shower, very disturbing. the safe box was not working. overall despite few things I would stay again. thanks 🙏

staff friendly specially receptionist and breakfast crew! nice breakfast and perfect location.

Stayed in October 2022

some issues with warm water in the bathroom

good location

Stayed in July 2022

Maybe put ham in the eggs

Hard to access the wifi. One day there was no meat with breakfast.

Stayed in July 2022

The one issue we had was hearing a lot of noise from the guests next door, but once we told Front Desk the issue was gone. The rest of the stay was great

Our 1st time in Bogota, and this hotel was a great decision. The staff is very friendly and always look out to help... Very happy with the staff. The Cosmos hotel is located to everything you want..Walking distance to Grocery, CVS kind of store, restaurants of all kinds and the UniCenter Mall is 15 min walking... Great place to stay. We will be there again next time we visit.

Stayed in July 2022

very clean, staff was lovely, breakfast quite good

Stayed in May 2022

Perfect

Stayed in April 2022

it can be a little noisy as there is no A/C and we had to open the window

well located, really nice staff on the dining area and at the reception. great buffet breakfast. nice room. Very comfortable bed

Stayed in March 2022

The breakfast buffet drop quality and quantity. Compare with the first time I stayed at the hotel they removed the selection of hams and chesses along with jelly and butter. Also there was only on selection of juices. It was so much better the first time. There is no bartender. We wanted to order some cocktails in the evening and there was no one available to prepare it for us. Were were provided an old drink menu with old prices, they mentioned there menu was out of date. It would be great if the could improve it for future guests.

It was my second stay at the hotel. The staff is extremely polite, kind and helpful. The hotel is very comfortable and the location is exceptional. It is my must stay hotel when I travel to Bogota.

Stayed in February 2022