Wifi did only work in 1/3 of our room

The room was very nice and comfortable, the staff was very helpful (especially Andrea from the front desk)

Stayed in March 2022

There was a large group headed to Antartica that prevented us from having dinner or cocktails in the dining room on Sunday night. The same group had to return and were again given preference over the regular guests. I understand we need to all be flexible during these difficult times but not being able to use the facilities seemed a bit silly.

We were in 810 and 811 on the top floor with ocean views. The windows were small, but they told us that would be the case. The room was large and well equipped with a small sitting area. Staff were all very helpful and all front desk staff spoke English. They were also knowledgeable about the COVID requirements for guests leaving Chile and did print out our documents and negative tests. The breakfast was plentiful. Room service was quick, affordable and tasty.

Stayed in March 2022

No A/C, but I was able to open the windows to cool the room. Bed was great but I wanted a much softer pillow which they did not have. No ironing board and iron in the room, but they were able to supply it. No refrigerator in the room, but I uncharacteristically didn’t need it on this trip.

Great view of the water, comfortably spacious lobby and restaurant, great attitude and helpfulness from the staff, terrific food and good communication prior to my trip.

Stayed in February 2022

the restaurant: expensive for a limited menu and a food quite ordinary …

location, clean, Modern, tasteful. the view on the strait was magical. The breakfast was excellent ( coffee not so much but a lot of choices)

Stayed in January 2022

My stay was great. The hotel is next to the main square and very central. We did a small walk to the cemetery, shore and tour agency. Breakfast was good, bedroom was comfortable.

Stayed in January 2022

Gym was poorly equipped, staff could be more attentive

Pretty good breakfast, fairly large rooms, perfect location

Stayed in December 2021

The toilet doesn’t flush properly for 3 rooms we have been staying with.

Prime location, unbeatable

Stayed in December 2021

Noisy, poor isolation, one evening the restaurant and bar were completely reserved for an event, could not even order a cocktail.

Very good breakfast, excellent location.

Stayed in December 2021

The rooms were hot, even with the heat in the room turned off. Sleeping with the window open wasn't an option due to noise from the street. I was with a group and several of the guests had the same experience. The wifi was spotty at best in some guest rooms. This was a problem when I went to do my video monitored COVID test for my return flight. Luckily, the wifi in the lobby was fast and reliable.

The hotel was located centrally. The hotel staff was helpful and friendly: The front desk staff happily accommodated my request for a different room. The restaurant was comfortable with good service. Breakfast was great--there was a wide variety of hot and cold food choices.

Stayed in December 2021

Pity that no fridge was in the room

Everything, the room, the view, the cleanliness...

Stayed in November 2021

Pity they did not have a fridge in the room

Everything, and specialy the bed so comfy

Stayed in November 2021

Lack of gym

Breakfast and bed

Stayed in November 2021

The staff was very friendly.

Stayed in November 2021

The room was very noisy, some drilling around 10 pm and you can hear everyone walking, talking etc around you

The look and the ambient

Stayed in September 2024

Staff was OK, but didn't communicate in english very well.

Breakfast was OK, but not inspiring. Location was excellent for walking around the central part of the city and was easily within walking distance of the boat dock where we disembarked.

Stayed in April 2024

Staff not helpful, breakfast barely ok

Location

Stayed in February 2024

the attetion at the hotel. If you are not part of a group of Silverseas, the hotel pays no ettention to you. The employes at repection were of no help , and in some cases bad-mannered

location

Stayed in January 2024

Room un maintained Hostel like bathroom Chipped toilet seat Poor breakfast

Location Reception staff Nice lobby

Stayed in January 2024

Nothing to have in the room, no tea or coffee or chocolates or something

History and location and superb designs

Stayed in January 2024

EVERYTHING else was poor. The lift was a little run down, and all went downhill from there. The room was small and pokey, it was also like an over. Absolutely the hottest hotel room that I've been in. Hallways were stuffy, radiators all on full and windows in the luft area open above blasting radiators. I opened the window in the bedroom, now you cannot close the curtains properly. The floor is radiating heat also. We spent two nights there and hardly slept, open window gives you street noise, and sunshine through the curtains. Lastly, the person in this world who decided it would save whatever tiny amount of money to put a duvet between two sheets and call that a made bed. Those people deserve a special place in hell. You get about an hour in bed before some manky duvet that hundreds of humans have slept in is rubbing against your body. You know they clean the sheets, but they don't clean the duvet often. I spent 11 nights in a brilliant Airbnb and spent more cash in the two nights I spent in the hotel to treat my wife after her climb in Antartica. A huge waste of money. Also, breakfast is terrible.

The lobby looks like a 5 star hotel, very impressive and clean.

Stayed in January 2024

Staff were horrible and rooms were hot

Modern lobby

Stayed in December 2023

Too simple rooms with minimal amenities, no refrigerator, the only window had a damaged curtain. Less suitable for a productive work in the room, shouldn't be called a business hotel.

Newly refurbished, well-trained staff.

Stayed in April 2023

It was good, the selection was good and quality was above average.

Stayed in February 2023

personnel lacks completely of fairness, empathy and acts without transparency

nothing

Stayed in January 2023

rooms were outdated, much different than lobby; cleaning service was very slow

beautiful lobby and good location

Stayed in January 2023