Spissstrasse 52, 3920 Zermatt, Switzerland
#16 of 465 hotels in Zermatt
Guests' ChoiceBased on 206 hotel reviews
9.4Cleanliness
9.5
Comfort
9.6
Location
9.4
Facilities
9.6
Staff
9.4
Value for money
9.4
Free WiFi
9.3
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End of dialog contentReviewed: 19 June 2024
Jayakumar
SingaporeNothing in specific
Location, staff and facilities
Stayed in June 2024
Reviewed: 12 June 2024
Jeanie
Singaporeour shower drainage was a little slow and flooded a little, but still acceptable.
Rooms were big, beds and beddings were very comfortable. Toilet and bathroom was huge! Whilst waiting at the lobby, complimentary tea and cakes were provided which was a nice touch. Breakfast was excellent. Cheese board spread was good.
Stayed in June 2024
Reviewed: 10 June 2024
Oliver
United StatesNothing negative to say.
Clean and comfortable room. Great spa facilities. Good location. Shuttle from the train is a great amenity but it’s not very far and easily walkable.
Stayed in June 2024
Reviewed: 7 June 2024
Shankar
IndiaIt was really good. More than expected
Stayed in June 2024
Reviewed: 7 June 2024
Naphak
Switzerland- Good location. Walk from train station 5 mins. - Clean and big room. Really suite for us because we have baby. - Nice breakfast. Many choices to eat. - In the room has small fridge and coffee/tea machine. - Many towels
Stayed in June 2024
Reviewed: 7 June 2024
Naphak
Switzerland- Good location. Walk from train station 5 mins. - Clean and big room. Really suite for us because we have baby. - Nice breakfast. Many choices to eat. - In the room has small fridge and coffee/tea machine. - Many towels
Stayed in June 2024
Reviewed: 16 May 2024
Dmitri
United StatesNothing
Good, friendly staff.
Stayed in May 2024
Reviewed: 11 May 2024
Renae
AustraliaNothing!
Breakfast was great! Reception and check in was amazing. Pick up/drop off from the train station was very handy. Afternoon Tea everyday in the Lobby area was lovely. Staff very helpful and knowledgeable. Would definitely return if visiting Zermatt
Stayed in May 2024
Reviewed: 5 May 2024
Shabnam
GermanyNothing
Everything perfect
Stayed in May 2024
Reviewed: 2 May 2024
Davina
United KingdomThe upgrade and the spa
Stayed in May 2024
Reviewed: 24 April 2024
Jenna
AustraliaNothing!
The room was massive and you get to use the facilities such as the pools and hot tubs. There is a games room which is great for the kids. The bathroom is massive and even included kid sized robes and slippers! You have free pick up from the station which is a nice touch too. Great stay in a beautiful hotel with great facilities 😊
Stayed in April 2024
Reviewed: 11 April 2024
Himanthi
United StatesN/A
Welcoming staff. Great amenities. Loved the Spa.
Stayed in January 2024
Reviewed: 21 March 2024
Brett
AustraliaNothing
Loved the location (close to train station). Huge room which was great for a family! The facilities (pool, spa, etc.) were FABULOUS! The breakfast was absolutely delicious, with a lot of choices. We would definitely stay here again.
Stayed in March 2024
Reviewed: 7 March 2024
Dubay
United StatesAnna was absolutely amazing! The nicest employee we met not only at this resort but at the 6-7 other hotels around Switzerland, France, and Italy. Please make sure she is recognized for her hard work.
Stayed in February 2024
Reviewed: 23 February 2024
Haissa
SwitzerlandThe whole hotel was great, specially the service.
Stayed in February 2024
Reviewed: 10 February 2024
Hosanna
United KingdomI loved the spa it was incredible the room was so clean and the bathroom was lovely there was so much space to get ready for the day.
Stayed in February 2024
Reviewed: 4 February 2024
Paloma
IrelandI liked everything
Everything! Breakfast is great. The bathroom is huge and super nice! Great views!
Stayed in February 2024
Reviewed: 28 January 2024
Georgia
AustraliaLoved the facilities and use of hotel pool/spa/restaurants.
Stayed in January 2024
Reviewed: 29 November 2023
Adnan
United KingdomLoved everything about the property could not fault it.
The room was fantastic. On arrival we were upgraded to a family room and the room was phenomenal. We had a Matterhorn view from the large balcony which was perfect for our morning picture opportunity. The property is 5 minute walk from Zermatt station and the rest of the amazing shops and high street. Breakfast was incredible so much variety. To top it off the wonderful spa is reminiscent of luxury gyms in London, very impressive. My and both my friends were more than impressed with our stay and will definitely be staying here again when we return to Zermatt. For those that smoke, the Sinatra smokers lounge by the entrance is also super cool. Thank you to all the staff who made this stay so wonderful.
Stayed in November 2023
Reviewed: 20 November 2023
Francesco
SwitzerlandNothing
Got upgrad to family room in the Alpen Resort. Super nice room! Breakfast, which is very likely shared between the 2 hotels, is really great. The hotel(s) is located close to the train station, so only a short walk away
Stayed in November 2023
Reviewed: 13 October 2023
Beatrice
AustraliaNothing
It was beautifully built with a warm alpine feeling!
Stayed in October 2023
Reviewed: 8 October 2023
Haly
United StatesNothing
The amenities, breakfast, sauna, steam room and the restaurants on the property… so good! Loved this spot.
Stayed in September 2023
Reviewed: 30 September 2023
Raheela
CanadaBreakfast especially the eggs have room for improvement, otherwise nothing to complain about.
They upgraded us to a better room and we really enjoyed the stay. The staff was super helpful and friendly.
Stayed in September 2023
Reviewed: 28 September 2023
Ruairi
United KingdomExcellent selection for breakfast and great facilities all round!
Stayed in September 2023
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