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Reviews of Zak Neuhausen

Zentralstrasse 41, 8212 Neuhausen am Rheinfall, Switzerland

#3 of 3 hotels in Neuhausen am Rheinfall

Guests' Choice

Review score

Based on 68 hostel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.3

  • Location

    8.4

  • Facilities

    7.0

  • Staff

    8.8

  • Value for money

    7.1

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 5 June 2024

    8.0
    It was really good
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I like much

    Everything was good

    Stayed in June 2024

  • Reviewed: 5 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Little noise as it's on road

    Location

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    very nice old building, testy kichen

    Stayed in September 2023

  • Reviewed: 15 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Quite noisy late at night from street noise. For the price would have liked more facilities eg a kettle would have been great

    Location

    Stayed in October 2023

  • Reviewed: 2 October 2023

    8.0
    Irene runs a wonderful place that is clean, comfortable and in a great location.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some members of my group had some mobility challenges and the stairs were very hard for them (but it is only three levels). I loved that the bathtubs were so deep—but for short people with bad knees—the tub was too difficult to get in and out. If you have no difficulties with stairs or mobility challenges I recommend a different option)

    The rooms were quiet and so clean! Great location for going to see the falls and restaurants were so close. The staff was great—Irene was so gracious and wonderful to work with—it’s clear that she has a passion for making it a wonderful experience for travelers!

    Stayed in September 2023

  • Reviewed: 1 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The smoking in the bar and outside of the bar. Even though there was no smoking in the hotel the smell was pretty strong in the hallway and up to the stairs.

    German was the main language but they tried hard to speak English. Location was great only a short distance to the falls.and the bus stopped across the street. Supermarket was a 5 minute walk away. We found it easy to get around.

    Stayed in September 2023

  • Reviewed: 9 August 2023

    7.0
    Two many people in the pop at ground floor smoked
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No elevator

    Friendly staff Welcome drink

    Stayed in August 2023

  • Reviewed: 16 July 2023

    6.0
    nice place to be - not more
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    We could not have breakfast because there is no gluten free option (I received a refund - which is greatly appreciated). The room is nice but the curtain was torn and without the option of darkening. The TV was connected by electrical cables on the floor. And we had to move the refrigerator to the nearest electricity point. There is no elevator to the room.

    the location - not far from the waterfall walking by foot. There is a free public parking space for the night in the other side of the road.

    Stayed in June 2023

  • Reviewed: 9 July 2023

    8.0
    Fulfilled its purpose. Might even go again if I have to, but chose it due to the price.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    The rooms are officially non-smoker, but the restaurant below is very much smoky, as it is for smokers, and the smell finds its way through the staircase. It is bad that one cannot book and secure a parking in advance; and the parking as such required skills to ''shoehoorn'' any serious car. Window was toward the parking; and the place may get hot in real summer.

    Very large room with room with abundant and large storage facilities and very little fridge and small bathroom. It is in Switzerland, of course, and Switzerland is very, very expensive, and so, when compared to othher locations, this one was expensive, too, but when compared to Switzerland, it was at the lower end of the range. The looks of the place weren't truely splendid, but everything fulfilled its purpose.

    Stayed in June 2023

  • Reviewed: 29 March 2023

    7.0
    good but beware of the smokers in the restaurant lounge
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    the lounge area is a bar and smokers are allowed - not nice for non smokers

    as described - clean and respectable

    Stayed in March 2023

  • Reviewed: 13 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    When we booked this hotel, we didn't know it was a backpackers hotel!

    Amazing atmosphere in the bar :))

    Stayed in September 2022

  • Reviewed: 7 September 2022

    8.0
    noting
    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Personal sehr nett

    more clean

    Stayed in September 2022

  • Reviewed: 25 July 2022

    7.0
    Zak Hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small breakfast that is the same thing every day. The hotel is connected to a smoking bar. Even at breakfast people are smoking in that room. That's where you eat breakfast and walk into the hotel every day. Although the signs say no smoking in the hotel part, we smelled smoke in the room and stairwells. The chair in the room needs to be replaced.

    Close to the Rhein falls. The staff was nice. We had a balcony. There was a parking spot.

    Stayed in July 2022

  • Reviewed: 19 July 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location,

    Stayed in July 2022

  • Reviewed: 5 December 2021

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    It was a cozy hotel and staff were nice. Breakfast had limited spread but value for money

    Stayed in October 2021

  • Reviewed: 23 September 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was the smell of smoke in the hallways but there were no smells in the room.

    The cleanliness of the room was perfect! The room was a little small but in great shape! I

    Stayed in September 2021

  • Reviewed: 3 June 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Every thing was perfect and the staff was so kind. Thanks alot.

    Stayed in June 2024

  • Reviewed: 28 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    it would be exceptional if there is at least glasses and an electric kettle in the room.

    everything was nice

    Stayed in May 2024

  • Reviewed: 20 May 2024

    4.0
    Ok to stay with less luggage and want to spend more money for tea coffee and water
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No water no tea coffee also the steps very steel difficult if you have luggages

    Closer to Rhine falls and shops. Also train

    Stayed in May 2024

  • Reviewed: 12 April 2024

    9.0
    As above
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 10 nights

    N/a

    Property and staff were very friendly and helpful. Really enjoyed my stay and look forward to going back in the future.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    A most enjoyable stay in a very friendly well run establishment.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 10 nights

    Stairs

    Very friendly and well run establishment,

    Stayed in April 2024

  • Reviewed: 24 October 2023

    3.0
    Fine if you are a SMOKER and HOMELESS.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Last minute booking by 4 adults in their 50's who stayed in 2 rooms, Each room $144 a night or CHF 118, plus CHF 2.50 city tax. Per the website, the advertising makes it appear that there are 2 places: a Hostel and a Hotel. However, the entire place was a "Hostel" or we were given the WRONG ROOMS. I am normally pretty kind/forgiving...but this place based on info, ratings and photos and higher price is misrepresented. The entire HOSTEL, where we stayed, (rooms #23, #24, with parking lot view) reeked of old cigarettes AND had new cigarette smoke coming up from the the bar directly below the rooms (the bar had active smokers while we were checking in around 7pm). The on-line advertising (non-smoking) and posted signs in the halls and on doors said "no smoking"! Hmmm? 1 of our 2 room's closet (#23) had an old pillow case filled with clothes and used personal supplies including a toothbrush.. disgusting! Room decor was not what was shown in advertising for the HOTEL, very poor quality and tacky. Light fixture very loose over our beds with a ceiling crack. One of the fitted bed sheets in my room had a black boot/shoe print on it. Parking on website says FREE/INCLUDED, but we were told it was extra upon check-in and we had to pay an additional CHF 7 ....very tight parking lot, but car was ok/undamaged when we left. We wanted to leave windows open to vent the room from smoke, but city noise and church bells were to disruptive. On the positive m, there was a good window Rollläden to block the light. The room had a tiny desk fan. We did walk to a great Italian Restaurant close by which had a great server and excellent pizza! In summary, if the price was half of what we paid, it would have been more "understandable," but I feel we paid a decent amount for the rooms and were shocked by what we walked in to....we did however survive!

    The only good thing was the friendly young woman who checked us in (bartender)! She did her best for us even though she was a non-English speaker. She asked us several times through the evening if we wanted drinks. The lobby/check-in desk is in a smoke-filled bar.

    Stayed in October 2023

  • Reviewed: 14 October 2023

    10
    very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    very clean, very friendly staff, good location, good price

    Stayed in August 2023

  • Reviewed: 29 September 2023

    9.0
    All good apart from the above
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Less smoke in the hotel. It permeated into our room on the 3 rd floor

    Good breakfast but didn’t enjoy customers smoking in the bar whilst eating

    Stayed in September 2023

Showing 1 – 25

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