Matterstrasse 43, 3920 Zermatt, Switzerland
#85 of 465 hotels in Zermatt
Guests' ChoiceBased on 257 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.3
Facilities
9.4
Staff
9.5
Value for money
8.4
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 June 2024
Chisholm
United StatesVery nice modern. Staff could not have been better or more helpful. They were awesome. Only complaint was the sauna/ steam/ hot tub closes at 8. We hik e a lot and by the time we got back it was always closed or about to close. That's dumb.
Stayed in June 2024
Reviewed: 12 June 2024
James
United StatesThe on site restaurant was rushed, understaffed, and overpriced for an average meal. Recommend eating elsewhere,
Location, staff, and comfort were all excellent.
Stayed in May 2024
Reviewed: 9 June 2024
David
United StatesTOO Much construction noise, view was good but need to trim tree, man at breakfast seemed like we worked for him... he was not friendly, and but he was very efficient for hotel..we were there too be a little pampered and enjoy the Matterhorn... not be treated like we worked for him...we plan to return but maybe a different hotel
Breakfast, ride to and from train station, front desk, room, cleanness of room view but need to cut tree
Stayed in June 2024
Reviewed: 5 June 2024
Helen
South AfricaGreat value for money and they really think about every little detail to make your stay comfortable and to have a local experience. Everything is of high quality and I would recommend this hotel to anyone that is looking for a great balance of experiencing an physical outdoor holiday but also likes the balance of some little luxuries.
Stayed in June 2024
Reviewed: 4 June 2024
Wong
Macaonothing
very comfortable room, the breakfast was good, the dinner was good too.
Stayed in May 2024
Reviewed: 24 May 2024
Angela
United StatesA/C takes 20-30 minutes to kick in and turns off soon after
Beautiful hotel, wonderful spa facilities, relaxation silent room was spacious and relaxing, the pool is nice quality with plenty of lounge chairs, there's also separate outdoor sauna / hot tubs. Nice large rooms and front desk always friendly and willing to help out. Located in a quieter area of Zermatt and shuttles are available if you don't want to do the 7 minute walk from the main station.
Stayed in May 2024
Reviewed: 13 May 2024
Suzanne
United KingdomWarm. welcoming hotel. Afternoon tea & cakes
Stayed in May 2024
Reviewed: 10 May 2024
Vicky
United KingdomOne drawback was the remainder of the spa, outside of the pool and family hot tub, was only able to be accessed naked. I appreciate why they have stipulated this but it felt very uncomfortable and people using it were covered in towels which sort of defeats the object.
Staff are very friendly and helpful. The room we stayed in - a design double- was incredibly comfortable and spacious with a lovely comfortable bed. There are also different options for pillows which was great as I use a memory foam pillow which they could provide. The spa is very nice.the swimming pool is very clean and good length if you want to have a proper swim. The family hot tub is fantastic. We went half board and the food was really tasty and the menu very varied.
Stayed in May 2024
Reviewed: 6 May 2024
Alkindi
United Arab EmiratesEverything is wonderful
Stayed in May 2024
Reviewed: 22 April 2024
Claire
United KingdomNada
Special mention to Ali & Melanie in the bar. Also Emille & Nora on the front desk.
Stayed in April 2024
Reviewed: 15 April 2024
Georgina
United KingdomOutstanding room, fantastic Portuguese housekeeping attendant who was so kind, lovely kind friendly staff on reception and wonderful facilities, was so sad to leave.
Stayed in April 2024
Reviewed: 8 April 2024
Arief
IndonesiaThe room was hot...there was air conditioning but no remote.
Artistic, clean & luxury
Stayed in April 2024
Reviewed: 26 March 2024
Peter
United KingdomAlthough it’s a quality establishment, it is very pricey & the spa prices are astronomical.
Welcoming & very well appointed. Excellent facilities & food quality was very good. They offer a fixed price menu each day.
Stayed in March 2024
Reviewed: 26 March 2024
Dana
United StatesHot tub , spa and workout room closed way too early. Each room should have slippers instead of having to go down to the front desk to check them out. Mini bar rules are unclear
Staff Spa Atmosphere Quiet Bar Piano player Taxi to train complimentary
Stayed in March 2024
Reviewed: 25 March 2024
Steven
United StatesHonestly, I enjoyed everything about the hotel. The only quasi negative was probably the dinner we had at the hotel. It was fine but far from great.
The breakfast, spa and service was all excellent. The room was a fine size for my two children and me; had a nice bathroom and an appropriate amount of linens. Also, the ski locker in the hotel was outstanding. Very nice to be able to hang your boots, gloves, etc. in an air circulating environment so everything is dry the next day. Overall a great experience and we'll definitely be staying here again when we return to Zermatt.
Stayed in March 2024
Reviewed: 22 March 2024
Ellen
United KingdomGreat choice
Stayed in March 2024
Reviewed: 21 March 2024
Anthony
AustraliaNot a lot.
The room was comfortable and had a skylight window with views of the mountains. There is an outdoor hot tub, and it is fun to sit and relax in the hot water at the end of the day with snow falling on your face. The indoor swimming pool is not too warm but good for swimming laps for exercise. The hotel has a very good ski gear storage area with good lockers to fit skis., poles, boots, helmets and gloves. the hooks that hold the boots, etc. allow them to dry out overnight.
Stayed in February 2024
Reviewed: 4 March 2024
Ana
SwitzerlandIt is beautiful hotel with excellent amenities, wellness area super nice. Breakfast was also very good and staff was as friendly and helpful
Stayed in March 2024
Reviewed: 25 February 2024
Nicola
FranceThe breakfast had a decent choice but the eggs were awful. Even when you ordered from the ‘fresh’ menu, the eggs were overcooked - the scrambled eggs anyway. It would also take forever for them to come. I also found the main guy at breakfast quite brusque and not particularly friendly. We were ‘upgraded’ to an alpine chic room, which when you pulled out the sofa bed for our son, meant that there was hardly any room to get by the bed - like literally squeezing by - to get into the bathroom, due to the large tub in the middle of the room; so we didn’t love that and would not want that room again, as a family of 3.
Fabulous pool & wellness area. Also enjoyed the lobby are with the pianist in the evening, though only used it once.
Stayed in February 2024
Reviewed: 6 February 2024
Anton
United StatesExtremely friendly and helpful staff, comfortable room with a beautiful view, great restaurant on property, amazing spa area (pool, hot tubs, saunas, resting room, fireplace and a mini cafe), convenient to Sunnega lift, excellent facilities to keep your ski gear and change after you check out from the room.
Stayed in January 2024
Reviewed: 6 February 2024
Mia
SerbiaNothing
Hotel management is excellent. They thought of everything to make your stay pleasant. Kids menu at restaurant was everything we needed.
Stayed in February 2024
Reviewed: 6 February 2024
Aude
SwitzerlandThe design of the hotel, the location, the breakfast buffet, the lovely staff. The amenities
Stayed in February 2024
Reviewed: 5 February 2024
Alican
TurkeyThere is no ski in and ski out so walking to hotel little tyring. It would be better if Zermatt hotels have shuttle services to restaurants or ski areas. Buses were very crowded. You should book your table for good restaurants even before your holiday.
Hotel situation was very good for social events such as bars, restaurants and shops. Cigar bar was very cosy and useful. Nora from reception was excellent on her work. Also all of others were helpful.
Stayed in February 2024
Reviewed: 7 January 2024
Ashley
SwitzerlandThe ambiance is warm and inviting, with a snug and pleasant atmosphere. While the family room has a compact layout, it remains comfortable, and the interior is beautifully designed.
Stayed in November 2023
Nago-Torbole, Italy
Los Alamitos, USA
Landeck, Austria
Spokane, USA
Prague, Czech Republic
Habovka, Slovakia
La Grande-Motte, France
Scanzorosciate, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content