Wagnerenstrasse 15, 3800 Interlaken, Switzerland
#40 of 59 hotels in Interlaken
Guests' ChoiceBased on 252 hotel reviews
7.9Cleanliness
8.4
Comfort
8.3
Location
7.6
Facilities
7.8
Staff
9.1
Value for money
7.6
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Richard
United KingdomRoom was comfortable, good location for exploring Interlaken region. Good breakfast.
Stayed in September 2024
Reviewed: 29 August 2024
Maxime
VietnamBeds and pillows, which are way too soft.
We liked the location closed to Wildersmil train station allowing us to go for hikes easily. Bonus point to the management who prepared a nice and complete take away breakfast while we had to check out very early the day of our departure.
Stayed in August 2024
Reviewed: 25 August 2024
Dwight
NetherlandsIf there are noisy guests just above the room who use their heavy shoes while walking around, we can really hear their footsteps. It was difficult to sleep.
Having a car, I like the location with ample parking spots. We also liked the facilities. We can cook and also do our laundry. We have to pay CHF5 per machine (washing machine and dryer). Also great breakfast for us.
Stayed in August 2024
Reviewed: 21 August 2024
Aileen
United Arab EmiratesThere’s no AC and opening the window will invite bugs inside the room. An electric fan would be a good alternative at least to keep the air circulating inside the room.
The hotel is a good option definitely. Location is good. It is a 15 min walk to Interlaken West station, and 30 mins to Interlaken Ost It will require a bit of walk uphill and downhill, but definitely worth it because the surrounding area is nice. Breakfast option is good. Staff is generally helpful and provides good assistance. The kitchen and washing machine facilities are good to have. The hotel is definitely a worthy option.
Stayed in July 2024
Reviewed: 17 August 2024
Rima
United StatesAccess to the train station. Need to take a bus that comes around every 30 minutes. But to get to the bus, you have to walk through a forest. It wasn’t a problem in the morning walking with 5 people, but at night, it was a big problem. We had to take a taxi every night as well as when we arrived with luggage and we checked out.
Comfortable and clean with great views from the terrace.
Stayed in August 2024
Reviewed: 16 August 2024
Samuel
CanadaEasier laundry payment options than using exact Francs
far from train station, at least 20 mins walk to Interlaken West
Stayed in August 2024
Reviewed: 15 August 2024
Amrita
GermanyThe shower space is really small.
View from the breakfast place, friendly and helpful staff.
Stayed in August 2024
Reviewed: 12 August 2024
Bianca
AustraliaEntire top floor, was clean and more spacious than it looks in the photos. Full kitchen for cooking, washing machine and laundry room. Located 20min walk from town but knew this booking late, have choice to walk to both Interlaken West or Wilderswil train /bus stations.
Stayed in July 2024
Reviewed: 4 August 2024
Brahmanand
IndiaThe breakfast food options for vegetarians were very little.
Beautiful place. Beautiful views. Lovely and helpful staff. Clean and hygienic rooms.
Stayed in July 2024
Reviewed: 3 August 2024
Dmytro
UkraineIt takes some time to get to the hotel by walking, since the hotel is slightly outside the city
The breakfast is solid but has the same menu every morning The location is awesome and the staff is super friendly
Stayed in July 2024
Reviewed: 1 August 2024
Ankit
United StatesSmall room, no Ac - Steve provided a table fan for us.
Great location. Breakfast was plenty. All staffs are excellent.
Stayed in July 2024
Reviewed: 31 July 2024
Harry
United StatesEverything was nice
Great staff and beautiful breakfast area
Stayed in July 2024
Reviewed: 13 July 2024
Patricia
United StatesGuests in room above us were noisy late into the night and esrly in the morning.
Nina was simply awesome! She was very friendly and helpful throughout our stay. Manuela was friendly and kind at the bar on our last evening.
Stayed in July 2024
Reviewed: 7 July 2024
Vivienne
AustraliaFor friends who did not want a double bed, the twin bed and duvet situation did not quite work. The beds were too close together and the duvets were too large for singles .
View, supportive staff, facilities (including laundry), balcony .
Stayed in June 2024
Reviewed: 22 June 2024
Geraldine
SingaporeThe bathroom had a musky smell. We had a car so no issues with the location but I imagine it could be inconvenient for those without.
As advertised, this was an apartment with lots of room for a family. Great staff and service, always with a smile. Very clean.
Stayed in June 2024
Reviewed: 20 June 2024
Kayley
South AfricaBreakfast was great, room was comfortable with great views
Stayed in June 2024
Reviewed: 20 June 2024
Juvy
IsraelNo aircon!
Very quiet and relaxing!
Stayed in June 2024
Reviewed: 16 June 2024
Rose
United StatesThe hotel is about a 20 minute walk from any form of public transportation. If you are coming up one side of the mountain (as I did) it feels like a very unsafe walk given there are no sidewalks, the road is windy, and drivers speed. I was unaware of this and had two big pieces of luggage which were very hard to drag up the mountain. The best way to get to the property is by taxi or renting a car for your stay. My friend also canceled on me last minute and I had booked a double room. Unfortunately the hotel was fully booked, so I was charged the full price for 2 people, but they kindly did not charge me for the breakfast for the second person.
Located in the mountain, very beautiful. Restaurant on premises. Nice staff. Helped me get a taxi. Had a great intro with maps and explanations of the area and things to do.
Stayed in June 2024
Reviewed: 13 June 2024
Arun
IndiaThe room was small in size and we had lots of luggage. So it felt a little cramped up.
The Property is very easily accessible from Interlaken West as well as East. It is highly recommended that one takes a Taxi to the hotel when one has baggage to lug, since the nearest bus stop is 10-12 mins walk. On taxi you reach hotel in 4 mins at the doorstep. We were received at Reception by Mattias, a very pleasant and friendly gentleman. In fact the entire staff at the hotel were very friendly and welcoming. We were given a room with a wonderful view of the sprawling country side and Mt Moonch and Jungfrau snow clad mountains.. we simply loved the view as well as the hotel
Stayed in June 2024
Reviewed: 12 June 2024
Subhroneel
Czech RepublicA slightly bigger room would have been better. But frankly, the view more than makes up for it. The hotel is a little difficult to access if you rely on public transports and you have family members who cannot walk with luggage. There is a 10- to 12-minute, slightly uphill walk to the hotel from the nearest bus station. If you have a car, then do not worry at all, there are plenty of parking spots available.
The view, the breakfast were splendid. But the best thing for me were the staffs. They were amazing, helpful, prompt, and efficient from the get go. Be that suggestions for planning a trip, getting problems regarding the room sorted or any other queries. They really made us feel like we were staying in a home!
Stayed in June 2024
Reviewed: 10 June 2024
Vickers
United StatesRooms are very small and location is remote. It would have been lovely if their was a free shuttle to town or bikes were offered without cost.
Staff and breakfasts were lovely.
Stayed in June 2024
Reviewed: 1 June 2024
Fiona
AustraliaKitchen could do with a few more things like microwave bowls & sharp knives
Location
Stayed in May 2024
Reviewed: 11 April 2024
Ashwin
IndiaVery Small bathrooms
Good property and can park the vehicle
Stayed in April 2024
Reviewed: 11 April 2024
Ria
IndiaThe 15 min walk from the station to the hotel specially with luggage but it is worth it when you check in and see the beautiful apartment
We booked an apartment, it was really spacious clean and convenient. The hotel staff was very helpful. It was perfect for a 4 day stay since we cook and wash our clothes in the apartment we booked. The views were amazing too. Special mention to all the hotel staff who were incredibly sweet and helpful
Stayed in April 2024
Izalzu, Spain
Ottrott, France
Harrachov, Czech Republic
Salzburg, Austria
Budva, Montenegro
Rome, Italy
Boksburg, South Africa
Ōkawa, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content