Dorfstrasse, 3823 Wengen, Switzerland
#43 of 143 hotels in Wengen
Guests' ChoiceBased on 710 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.5
Facilities
8.1
Staff
8.7
Value for money
7.7
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Douglas
United StatesSpa was very nice.
Stayed in September 2024
Reviewed: 21 September 2024
Oleg
IsraelThe room is not renovated for a long time, lighting is not sufficient, absent power outlet near bed. Same food on breakfast all days.
The pool is amazing, with circling water and jacuzzi inside pool. Also outside jacuzzi. Location is prefect close to train station and cable car and coop - supermarket. Good breakfast.
Stayed in September 2024
Reviewed: 20 September 2024
William
United StatesRestaurant
Location, pool, breakfast
Stayed in September 2024
Reviewed: 18 September 2024
Susan
United StatesAfter booking I was notified that the hotel was under renovation so it was aesthetically appealing. A little noisy at night outside the hotel. Slept with windows open because the room was stuffy.
Beautiful location.
Stayed in September 2024
Reviewed: 17 September 2024
Dong
SingaporeNA
Location. Just opposite of train station.
Stayed in September 2024
Reviewed: 17 September 2024
Sarara
AustraliaThe carpet has strong spell of dust.
They offered credit that can be used at the restaurant due to renovation.
Stayed in September 2024
Reviewed: 16 September 2024
Maria
United StatesIn summer, my top floor room was very hot. Cooler at night, but hard to keep window open with rain.
Stayed in July 2024
Reviewed: 16 September 2024
Eric
United StatesNoisy, old,
Stayed in September 2024
Reviewed: 15 September 2024
Brent
United StatesThe rooms are a little outdated.
Location and amenities
Stayed in September 2024
Reviewed: 14 September 2024
Fernanda
SwitzerlandThe building is a bit old, but everything was in order.
Great location near the train station, good breakfast, comfortable and spacious room.
Stayed in August 2024
Reviewed: 12 September 2024
Rebecca
United StatesDecor for the Spa could be updated since the facilities are very good.
Breakfast was great with a big variety of foods to eat. Restaurant was very good too. Spa was lovely with lots of options after a day of hiking or skiing Location was great. Staff was very accommodating.
Stayed in September 2024
Reviewed: 8 September 2024
Lindsay
CanadaThe pool/sauna/hot tub were such a treat after completing a long hike.
Stayed in September 2024
Reviewed: 1 September 2024
Gayla
CanadaRooms were hot - no AC. Bath towels very small.
Fantastic location - directly across from The train station. Amazing views! Loved the spa pool - so relaxing after a day of walking. Good breakfast with delicious breads and lots of options
Stayed in September 2024
Reviewed: 22 August 2024
Hiba
IsraelI didn't like the room they gave us at the beginning, because it didn't resemble the room that was shown in the pictures of the booking site, which was disappointing and kind of fake. When I told the staff, they were helpful enough to find a good enough solution for this, and gave us a new room with a better view, almost like the one we wanted and paid for. I didn't like that there was scaffolding everywhere. It almost didn't feel like a holiday with such views.
I liked the cleanliness of the room. I also liked that the room has a big cupboard and a well equipped bathroom. Most importantly, I liked the treatment of the staff. They found a solution for a problem we shared with them, and they were extremely helpful. I also liked the breakfast. It had a variety of things to choose from. I loved the location of the hotel. It is two minutes away from the train station, which is really convenient.
Stayed in August 2024
Reviewed: 18 August 2024
Don
United Statesit is a European thing - bedrooms are very small compared to USA and Beds ae not as soft and comfortable but for Europe style, the room was GREAT
GREAT View of the Mountains and LB valley. Staff is very nice and accomadating. the Spa is incredible, candidly one of the MAIN reasons we choose this hotel - probably our 8th different year we have stayed in Wengen
Stayed in July 2024
Reviewed: 15 August 2024
Terrah
United StatesNo air condition and it was sooooo hot! If you don’t sleep well hot I would keep that in mind!
The pool/jacuzzi were awesome! The location was perfect and the resort was nice! The staff was friendly and helpful!
Stayed in August 2024
Reviewed: 14 August 2024
Stecher
United StatesIt would have been nice if they provided a fan for the room during the summer month. It was stuffy at night. We had to open the deck door to cool the room down at night.
Beautiful view of the mountains from our deck! Great location and just a 3 minute walk to the train station. The breakfast spread was good and had lots of options. The room was perfect size for our stay since we were out exploring each day. The staff was very friendly and helpful. The court yard area was big and provided activities for adults and kids. They set up a big screen to watch the Paris Olympics a couple of nights.
Stayed in August 2024
Reviewed: 5 August 2024
Chrissie
AustraliaBuilding works Underway while we were there which meant we had a little bit of noise.
Position in town. Lots of light in the room.
Stayed in July 2024
Reviewed: 3 August 2024
Ian
United KingdomWith no air conditioning in the room there was some noise from the village when having to keep the windows open in hot weather. Other than that I'm struggling to find any fault with the hotel!
Excellent location right next to the station and yet no disturbance from train noise. Views from the restaurant of the Jungfrau mountain as well as the Lauterbrunnen valley were lovely. The swimming pool facilities were excellent, especially for a 3 star hotel. The staff were lovely and friendly. I don't know why this isn't a 4 star hotel!
Stayed in August 2024
Reviewed: 2 August 2024
Mazen
Saudi ArabiaOutside the hotel needs a lot of attention especially kids playing area. Breakfast is poor and we have disappointment with quality of the food
Close to train station
Stayed in July 2024
Reviewed: 23 July 2024
Ellen
United StatesBreakfast. They didn’t replenish food fast enough.
Location was great and room was clean.
Stayed in July 2024
Reviewed: 23 July 2024
Iftach
IsraelShower too small, shower head falls off and water flow is weak.
Perfect location. Welcoming staff Amazing indoor pool and spa.
Stayed in July 2024
Reviewed: 18 July 2024
Shayna
United StatesThe hot tub/spa was not very warm. The tv in the family room was very small which made it hard to watch the World Cup games as a family.
Fabulous location, very charming buildings, wonderful pool, comfortable beds and bedding and an extensive buffet breakfast!
Stayed in June 2024
Reviewed: 17 July 2024
Nigel
United KingdomI didn’t choose a room with a good view
Location and quality spa
Stayed in July 2024
Portland, USA
Halki, Greece
Cardigan, UK
London, UK
Gramado, Brazil
Flagstaff, USA
Rigutino, Italy
Cadreita, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content