Really warm welcome by the staff at the reception.

Stayed in April 2024

The only thing that was a shame, are the beds I asked for. In the website said 1 big double and I received 2 smalls. Maybe was my fault or I don’t know. I wanted to send a message to be clear with that. And another thing is 1 guy said we can use the spa but next day it was not available (Monday). So I don’t know, next time we will check better that part also. But the experience was so nice and the hotel too anyway.

I loved everything.

Stayed in April 2024

spa should be updated

great design, friendly staff

Stayed in April 2024

beds could be more comfy

all was perfect

Stayed in April 2024

Not sure why 'adding a tip' is always presented to you when paying in the restaurant - this created an awkward moment as felt pressured to then tip to a slightly embarrassed server. It's Switzerland guys NO ONE TIPS!! It's expensive anyways! Please just pay your service staff a decent wage and don't load this embarrassing inconvenience on guests. Was also not informed that parking was at a cost of 14chf a day - this is a bit excessive, other hotels such as the inter golf don't charge for this. Also if car park is full at hotel you have to use the public car park at 20chf per day which the hotel seem reluctant to share in advance.

Room, view, Pool, restaurant food and service, games room, proximity to the Montana ski lift.

Stayed in March 2024

Breakfast was too simple with no enough choice. Too basic.

Stayed in March 2024

Nicely designed and decorated. Staff were very friendly and helpful!

Stayed in March 2024

nothing!

Spa area is fabulous and the breakfast buffet is one of the best we have had. The room was so quiet, newly renovated, and the decor is gorgeous. We absolutely loved it here!

Stayed in March 2024

Paid parking outdoor whilst this was never the case during all my earlier visits (including earlier this winter).

Stayed in March 2024

Nothing really.

Very convenient location accessible by escalator and almost opposite the Arnouva gondola. Excellent spa and wellness facilities. Very friendly staff willing to help.

Stayed in March 2024

Sauna, hammam and pool require renovation

Room was nicely decorated, breakfast was excellent, staff was friendly, location very close to the ski lift, free parking, ski room

Stayed in March 2024

N.A.

A very positive customer experience overall, a modern hotel with nice facilities (including a good indoor pool and SPA), many details that make customer's life easier, very close to the ski lift.

Stayed in March 2024

The game room was full of broken games

Close to the ski lift

Stayed in January 2024

Paper thin walls, you can hear everything from other rooms, corridor, slamming doors. Only able to sleep once neighboring rooms’ guests went to bed.

Staff at reception and proximity to ski area

Stayed in March 2024

The small double rooms were pretty small but this suited me fine.

Great proximity to the lifts, helpful staff and good food.

Stayed in February 2024

Nothing!

Great breakfast, really modern room, lovely staff, the half board menu was great for us as a family, really nice selection through our 5 night stay.

Stayed in February 2024

Nothing

Very friendly & helpful staff, excellent room amenities, nice swimming pool

Stayed in February 2024

Friendly, helpful staff. Spotlessly clean. Fantastic sauna - perfect at the end of a day's skiing. Super comfortable rooms with good sized balcony.

Stayed in February 2024

No food options for lunch

Proximity to ski slopes and the ability to buy the ski ticket at hotel

Stayed in February 2024

Modern and cosy hotel just 100m from slopes. Very convenient location. Close to skating ring and restaurants. Renovated with unique vintage style. Great lobby and bar area. Loved chess and free cake for goûter. Nice restaurant with delicious cuisine. Friendly and welcoming staff. Big and warm swimming pool. Well equipped gym. Looking forward for renovated sauna, hammam and hot spring (the only non/renovated parts).

Stayed in December 2023

Overprice. Car park fee is excluded.

The well furnished room and its cleanliness. The location is in front of ski lift.

Stayed in February 2024

I am a regular visitor and I love the hotel! Just around the corner is ski lift! super convinient to enjoy the city as well - many restaurants, shops and bars just in 10 min walk! Staff is very helpful, gentle and careful ! Merci for everything

Stayed in January 2024

Throughout our stay there was a very unpleasant strong sewer smell pretty much in the whole building, mainly in the corridors. This needs to be solved! Just like the spa (open to public!) that was not renewed with the rest of the hotel and definitely needs renovation from scratch. Our (triple) room and bathroom were very nice and spacious, but there's no heating in the bathroom and absolutely no toiletries apart from the liquid soap in the shower and a hair dryer. I have never seen a 4* hotel that does not propose basic toiletry products (even 3* hotels in Switzerland normally do). There seems to be a little problem with the towels as well. ALL of them had some hair stuck on it. Breakfast also needs to be improved- no fresh fruit and/or fresh juice, no products without sugar, lactose or gluten... mostly industrial stuff, except for the home made bircher musli, which the staff in the restaurant very kindly prepared without sugar especially for us, after I pointed out that there was NOTHING without sugar in the buffet. Many thanks for this! :-)

Perfect location and very nice and helpful staff everywhere (reception, restaurant, bar, room service), but...

Stayed in January 2024

Nothing to say here.

Location is excellent right next to ski lift and quiet. Room was very comfortable. Nice size good beds good size bathrooms all modern and clean. Special mention to the restaurant staff who were super friendly and helpful.

Stayed in January 2024