Bahnhofstrasse 41, 3920 Zermatt, Switzerland
#117 of 465 hotels in Zermatt
Guests' ChoiceBased on 287 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.5
Value for money
8.4
Free WiFi
9.0
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End of dialog contentReviewed: 23 June 2024
Ellen
United StatesNo in-room ability to charge electronic devices. Front desk was accommodating by putting together multiple adapters to fit my iPhone which I greatly appreciated but it was only by luck they found the correct combination.
Wonderful location, clean, stylish decor. Staff was extremely accommodating, and very lovely. From their first greeting to our departure, they were wonderful.
Stayed in June 2024
Reviewed: 13 June 2024
Peter
MalaysiaFirstly, the receptionist was friendly and helpful. The room was nicely furnished. The welcome drink was nice. And the spa was nice. Will definitely come here again.
Stayed in May 2024
Reviewed: 31 May 2024
Jason
United StatesGreat location. Clean
Stayed in May 2024
Reviewed: 24 May 2024
Mohamed
United Arab Emiratesit was the most beautiful and amazing stay we’ve ever had
Stayed in May 2024
Reviewed: 22 May 2024
Nilda
BrazilAbsolutely everything. My expectations were far exceeded. The facilities and staff service were perfect.
Stayed in May 2024
Reviewed: 7 May 2024
Aaron
AustraliaBreakfast buffet options, Loft room has a poky layout & low lighting levels
Upgrade to Loft room, gas fireplace in room, balconies, staff, being picked up from station by hotel and they were there waiting when my train arrived, popular Pub downstairs
Stayed in May 2024
Reviewed: 6 May 2024
Mymyla
United StatesGreeted with hearts in our room for our anniversary celebration! And we had a wonderful balcony! The food was exceptional! And the staff went above and beyond to ensure we had everything we needed!
Stayed in May 2024
Reviewed: 28 April 2024
Risa
SwitzerlandThis was our second time staying here because our first time was a 10 star experience. Unfortunately, this time was quite different. Covid times allowed us to have an upgraded duplex loft room with a fireplace and balcony overlooking the Matterhorn, and this time our room was quite small and cramped, overlooking the Main Street. The noise from the clubs and partiers at night were out of this world!! None of us were able to get any sleep, and it was quite outrageous to have to deal with it at over 600CHF a night. I think the part that left a bitter taste in my mouth was that the hotel didn’t proactively try to place us in a room that was a bit more soundproof knowing that we had a small child AND that we were repeat customers that had left quite a nice review the last time. The only saving grace was the awesome service we received in the restaurants downstairs, the apologetic letter written by a manager explaining that it was unfortunately too late to switch rooms due to the Easter weekend, and as was the case last time, a general friendliness from all the staff members.
Central Location. Friendly responsive staff. Lots of restaurants and bars inside the hotel.
Stayed in April 2024
Reviewed: 21 April 2024
Debra
United StatesNothing!
It was absolutely adorable!! Perfect location !! Great staff!! Great restaurant options!! INCLUDING the ability to provide Gluten Free options. Thank you!!
Stayed in April 2024
Reviewed: 16 April 2024
Justin
United States Minor Outlying IslandsRoom was very nice and convenient. Central Zermatt and only 5min walk to the train station. Staff at front desk and restaurant were both very friendly and helpful! Balcony view was great (not on the Matterhorn side) and the facilities were amazing. Everything very modern and clean and I really like the wood look throughout the hotel. Very good breakfast, our bathroom had a skylight and the bed was very comfortable. All around a great stay.
Stayed in April 2024
Reviewed: 1 April 2024
Jason
United StatesMarlous was great helping us arrange dinner reservations and providing crucial guidance on what to book when as far as excursions, given the weather-- gamechanger. She even arranged early morning transport to Visp so we could get to ZRH in time for our flight, and had breakfast sandwiches ready for us at 430am to boot! Will be back and will stay here :)
Stayed in April 2024
Reviewed: 22 March 2024
Peter
CanadaNothing
Lots going on, wellness centre, modern.
Stayed in March 2024
Reviewed: 13 March 2024
Nikki
United StatesOur room was awesome!
Stayed in February 2024
Reviewed: 29 February 2024
Ramsey
United StatesNothing
Location
Stayed in February 2024
Reviewed: 28 February 2024
Daniel
United StatesGreat location, stylish decor, excellent staff including seamless pickup and delivery to the train station.
Stayed in February 2024
Reviewed: 13 January 2024
Jmg
PhilippinesHeating hard to control, had to leave balcony door open to maintain a comfortable temperature. Suggestion to management— Duvets are too heavy for a centrally-heated building.
The room is a solid 4-star quality, and reasonably-priced considering it is High Season. Alpine decor lends considerable charm to the room and the public areas. Matterhorn view from my room. Proactive and friendly staff. Prior to my arrival they asked me for my train schedule so they could meet me at the station. So many hotels around the world, having taken your reservation, don’t care if you can find them or not. Location unbeatable for Zermatt, on main road and surrounded by shops and restaurants. The hotel’s own restaurants are well-patronized and beautifully decorated. Good breakfast with eggs cooked to order and the usual Swiss layout.
Stayed in January 2024
Reviewed: 10 January 2024
Christina
IndonesiaNothing
Location !!
Stayed in December 2023
Reviewed: 21 December 2023
Grace
SingaporeThe breakfast was just sufficient. Not too many spread. The bar was too noisy on the Friday night. We were staying right on top of the bar and it was going on until 5am. Couldn't sleep well.
The rooms were cozy and comfortable. The bathroom was big and unique with the shower foams and shampoos, just appropriate for the cold weather. The staff were very friendly and helpful. They gave us tips on what to do and where to go. We could see snowfall from our balcony. It was fun. The shuttle pickup and drop off service from the hotel was very helpful.
Stayed in November 2023
Reviewed: 11 December 2023
Sophie
AustraliaSpa area only being open from 4pm was a shame.
Stayed in December 2023
Reviewed: 10 December 2023
Cindy
IndonesiaLocation, facilities, food, people, everything !
Stayed in December 2023
Reviewed: 18 November 2023
Surawut
ThailandThe Best I Love It
Stayed in November 2023
Reviewed: 10 November 2023
Karen
AustraliaLoved it all.
Everything. The staff, service and the room were all exceptional.
Stayed in November 2023
Reviewed: 30 October 2023
Olga
Costa RicaI liked everything this hotel is a beautiful finding and surely would repeat it
Room: beautiful, the tub is a treat, view of Matterhorn with little balcony, amenities are nice. Loved the blanket, pillows and bed location is perfect near station and near shops breakfast was perfect in cozy room
Stayed in October 2023
Reviewed: 10 October 2023
Craig
SwitzerlandVery noisy in the evenings. A party carried in until 5am just opposite the hotel.
Excellent location with perfect facilities. A good selection of bars and restaurants in and around the hotel. A short walk from the train station.
Stayed in October 2023
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