Firstly, the receptionist was friendly and helpful. The room was nicely furnished. The welcome drink was nice. And the spa was nice. Will definitely come here again.

Stayed in May 2024

Great location. Clean

Stayed in May 2024

it was the most beautiful and amazing stay we’ve ever had

Stayed in May 2024

Absolutely everything. My expectations were far exceeded. The facilities and staff service were perfect.

Stayed in May 2024

Breakfast buffet options, Loft room has a poky layout & low lighting levels

Upgrade to Loft room, gas fireplace in room, balconies, staff, being picked up from station by hotel and they were there waiting when my train arrived, popular Pub downstairs

Stayed in May 2024

Greeted with hearts in our room for our anniversary celebration! And we had a wonderful balcony! The food was exceptional! And the staff went above and beyond to ensure we had everything we needed!

Stayed in May 2024

This was our second time staying here because our first time was a 10 star experience. Unfortunately, this time was quite different. Covid times allowed us to have an upgraded duplex loft room with a fireplace and balcony overlooking the Matterhorn, and this time our room was quite small and cramped, overlooking the Main Street. The noise from the clubs and partiers at night were out of this world!! None of us were able to get any sleep, and it was quite outrageous to have to deal with it at over 600CHF a night. I think the part that left a bitter taste in my mouth was that the hotel didn’t proactively try to place us in a room that was a bit more soundproof knowing that we had a small child AND that we were repeat customers that had left quite a nice review the last time. The only saving grace was the awesome service we received in the restaurants downstairs, the apologetic letter written by a manager explaining that it was unfortunately too late to switch rooms due to the Easter weekend, and as was the case last time, a general friendliness from all the staff members.

Central Location. Friendly responsive staff. Lots of restaurants and bars inside the hotel.

Stayed in April 2024

Nothing!

It was absolutely adorable!! Perfect location !! Great staff!! Great restaurant options!! INCLUDING the ability to provide Gluten Free options. Thank you!!

Stayed in April 2024

Marlous was great helping us arrange dinner reservations and providing crucial guidance on what to book when as far as excursions, given the weather-- gamechanger. She even arranged early morning transport to Visp so we could get to ZRH in time for our flight, and had breakfast sandwiches ready for us at 430am to boot! Will be back and will stay here :)

Stayed in April 2024

Nothing

Lots going on, wellness centre, modern.

Stayed in March 2024

Our room was awesome!

Stayed in February 2024

Nothing

Location

Stayed in February 2024

Great location, stylish decor, excellent staff including seamless pickup and delivery to the train station.

Stayed in February 2024

Beautiful hotel situated perfectly right in the heart of magical Zermatt.

Stayed in January 2024

Heating hard to control, had to leave balcony door open to maintain a comfortable temperature. Suggestion to management— Duvets are too heavy for a centrally-heated building.

The room is a solid 4-star quality, and reasonably-priced considering it is High Season. Alpine decor lends considerable charm to the room and the public areas. Matterhorn view from my room. Proactive and friendly staff. Prior to my arrival they asked me for my train schedule so they could meet me at the station. So many hotels around the world, having taken your reservation, don’t care if you can find them or not. Location unbeatable for Zermatt, on main road and surrounded by shops and restaurants. The hotel’s own restaurants are well-patronized and beautifully decorated. Good breakfast with eggs cooked to order and the usual Swiss layout.

Stayed in January 2024

Nothing

Location !!

Stayed in December 2023

The breakfast was just sufficient. Not too many spread. The bar was too noisy on the Friday night. We were staying right on top of the bar and it was going on until 5am. Couldn't sleep well.

The rooms were cozy and comfortable. The bathroom was big and unique with the shower foams and shampoos, just appropriate for the cold weather. The staff were very friendly and helpful. They gave us tips on what to do and where to go. We could see snowfall from our balcony. It was fun. The shuttle pickup and drop off service from the hotel was very helpful.

Stayed in November 2023

Spa area only being open from 4pm was a shame.

Stayed in December 2023

Location, facilities, food, people, everything !

Stayed in December 2023

The Best I Love It

Stayed in November 2023

Loved it all.

Everything. The staff, service and the room were all exceptional.

Stayed in November 2023

I liked everything this hotel is a beautiful finding and surely would repeat it

Room: beautiful, the tub is a treat, view of Matterhorn with little balcony, amenities are nice. Loved the blanket, pillows and bed location is perfect near station and near shops breakfast was perfect in cozy room

Stayed in October 2023

Very noisy in the evenings. A party carried in until 5am just opposite the hotel.

Excellent location with perfect facilities. A good selection of bars and restaurants in and around the hotel. A short walk from the train station.

Stayed in October 2023

The breakfast was excellent, as was the restaurant ambience. The hotel was right in the center of town, walking distance to the train station and the funicular, near the church and so many shops and restaurants! The rooms were modern and well-appointed, beds and pillows very comfortable. The rooms we stayed at had a balcony from where we were able to have an amazing view of the Matterhorn at sunrise.

Stayed in September 2023