Beds , bathroom and shower too small

Location and staff

Stayed in September 2024

Nothing

The attention to detail.

Stayed in September 2024

Unavailability of restaurant’s services for our entire stay.

The hotel location, views, staff and team were all outstanding. Unfortunately during our stay the restaurants and room service were unavailable. This was a bit of an inconvenience but they did try to make up for it. The breakfast was lacking also but my guess is that was also due to staffing issues.

Stayed in September 2024

Everything was great.

Service: Exceptional and warm service with staff always greeting you with a smile. All staff also seemed especially personable, chatting easily with guests. All kinds of service, whether it be breakfast or room deliveries, were always prompt 👍 Food: Unfortunately we stayed one night only so couldn’t comment much about the food. Location: The view from the upper suites was amazing and you get an awesome view of the top of the Matterhorn from there (we saw the sunrise on the Matterhorn). If you get the bigger suites there is a lovely fireplace as well which you can light yourself. They also offer a shuttle in and out of the hotel. Facilities: spa, jacuzzi, and swimming pool look clean and modern.

Stayed in August 2024

It’s a property without garden, which is common in Zermatt though

The staff is incredible. The breakfast is fantastic

Stayed in August 2024

The service was amazing! Cocktails on the terrace with the Matterhorn in the background…bliss!!

Stayed in July 2024

Nothing. It's very perfect.

It's very lovely hotel in the magic city. It's in the central of Zermatt near lots of landmark.

Stayed in August 2024

1. bathroom was not designed for showers; it gets flooded. 2. we received dozens of Nespresso pods with no explanation of what they contained; couldn't tell a decaf from an espresso. 3. Our room was in back, not a great view of Zermatt. 4. No air conditioning, due to municipal ordinance, we were told. Unpleasant surprise.

1. bed was amazingly comfortable; 2. staff was very attentive and friendly; 3. free bourbon in the room was a lovely touch.

Stayed in July 2024

Nothing :)

Absolutely perfect, all details are well thought out. “Omnia” in Arabic means “a wish”, and being hosted at the omnia certainly feels like one.

Stayed in August 2024

Pillows are too soft and the shower has no hand- held facility.

The hotel is beautiful and very clean . The staff is very helpful. The breakfast is an experience .

Stayed in July 2024

There was no shower, only a bathtub with a wand, which was a little awkward especially for such a high end experience.

Absolutely perfect! Location, service, amenities and ambiance, this one has it all!

Stayed in June 2024

none

The tower suite with the view of the Matterhorn is exceptional. Spacious, luxury stay.

Stayed in June 2024

Nothing

All in all it was a great experience

Stayed in March 2024

Veryyyy small rooom like the bathroom was soo minimum the shower door open only half because it was hitting into the toilet…

Amaaaazing staff, best schnitzel I ever had, great food, loved the concept, great atmosphere.

Stayed in March 2024

Gym were to small

The welcome Ruinart rose it was delightful Breakfast was delicious Silvana and Torben was especially helpful and friendly

Stayed in March 2024

Nothing- we had a superb time.

Location and style as well as friendly staff

Stayed in February 2024

No shower in room, only bath tub.

Location was convenient, in centre of town. The outdoor pool was lovely and hot with bubbles, huge indoor pool too. Lift access between floors, friendly staff and complementary taxi services to/from train station.

Stayed in February 2024

Quality in every detail combined with a personal touch. I have had a fantastic time while staying in The Omnia hotel - already think about returning !

Stayed in February 2024

We truly loved our stay at the Omnia, hotel is located in a great area, staff is incredibly helpful and a breakfast like that we could eat every day! We will definitely be coming back.

Stayed in January 2024

The facility.

Nina is so kind and professional! She took care of us carefully and made us feel like home.

Stayed in January 2024

Everything was absolutely amazing from the personal service to how the hotel staff greeted as every morning, and was always there for our every need

Stayed in December 2023

the beds were too squishy and very uncomfortable. Would be great if we can have a choice of rooms with firmer spring beds.

the service and resort building

Stayed in December 2023

Nothing - our stay was amazing!

We visited in November this year. The suite we stayed in had an amazing view of the Matterhorn (possibly one of the best photos we have taken of the Matternhorn!) The Omnia is conveniently located within Zermatt, and the food at the restaurant was absolutely amazing - in particular, the Schnitzel and the Raclette. Needless to say, the service was impeccable. Will definitely be back when we go back to Zermatt!

Stayed in November 2023

Absolutely amazing. Everything was just perfect from the way the staff treated us to the facilities. The hospitality is beyond amazing.

Stayed in December 2023

From the moment we booked the omnia for our honeymoon stay through the day, we checked out and even after has made an everlasting impression on us. We can’t recommend the omnia more for your vacation stay in Switzerland. The stash was excellent and always checking in on us to make sure we’re as comfortable as possible. The hotel is absolutely gorgeous and rests on top of the most insane view of all of zermatt. Their modern style was some thing out of celebrity magazines with their incredible Jacuzzi overlooking all of Zermatt, to their massages performed by amazing staff, to the welcoming gift from their whiskey left in our rooms, to the little chocolates that they put in our rooms every single night upon tear down for bed… Everything was magnificent Upon booking the omnia for a honeymoon, we already knew from the reviews that this place would be an extraordinary place to experience. The reviews aren’t mistaken, and are well-deserved. Coming from California out of the country to Switzerland they made this whole experience a pleasant one to say the least. Checking in with us through emails along the way to make sure we had everything we needed to be comfortable for our 10 day trip. They give us all the knowledge And support. The customer service is outstanding, and nothing we’ve ever experienced before. Truly, if you want a once in a lifetime experience with excellent customer service, amazing breakfast and dinners choose the omnia for your next stay. I never even rate salads because they’re just a salad… But the omnia made the best Caesar salad I have ever had in my entire life. Not to mention their wine is something I’ve been searching online for for the last week to bring back home to the states. Thankfully I found something similar in the local grocery stores there that I packed in my checked bag on my way home.

Stayed in December 2023