Not anything here to mention.

This is an outstanding hotel. From arrival to departure the experience was superb. The hotel, facilities, room, turndown service and the care that went with it was impressive. Dinner - food very high quality and service to match. The presence of the hotel GM was notable and his genuine interest in our stay was appreciated.

Stayed in September 2024

Staff were very friendly and attentive

Stayed in September 2024

The breakfast rush meant that it was very busy and difficult to get staff attention (time dependent).

The Capra Hotel was well positioned for walking into town towards the cable cars to the mountains, the included pass for this was much appreciated and made it easy to get around. The staff were very attentive and made considerable efforts to accommodate all of our requests. They had wide selection of foods for Dinner and breakfast esp. for Swiss standards, the included breakfast with coffee and tea refills was much appreciated. The room Double bed suite was very well sized and had enough space to comfortably sit and chat in the privacy of the room. The cleanliness and amenities were excellent, from the mini bar with Nespresso coffee machine to small soaps.

Stayed in September 2024

Everything was perfect.

Stayed in June 2024

Nothing.

Everything. We loved how attentive everyone at The Capra was, we felt very welcomed. We really enjoyed the spa, and the gym is really complete and has amazing equipment! We loved the food, both for breakfast and dinner! We'll definitely come back to The Capra.

Stayed in June 2024

Nothing

Infrastructure of the Hotel is absolutely amazing. Staff is making your stay memorable.

Stayed in June 2024

The Hotel design is amaizing. Great hotel Spa to enjoy indoor space while in a mountain trip. The Spa facilities were faboulous. Room is gorgeous with large balcon. For a couple or friends, I think is a great hotel Spa choice.

Stayed in May 2024

Took us quite some time to have a working card to open the door. Turns out the batteries on the card reader must be changes from time to time.

Nice restaurant and spa. Great location

Stayed in November 2023

Highly recommendable, especially for the spa

Stayed in November 2023

nothing, price too high to let me stay a month.

Everything, the place was clean, staff was very friendly, the warmth was great. The spa was clean, well kept and warm. Dinner service was good, food above standards. Truly I have never been to a facility such as theirs.

Stayed in December 2023

the breakfast, dinner, the bar were amazing. the staff, facilities and the spa were also fantastic. The comforters were out of this world, i never slept so well in my life. This is the first hotel in my entire life I have literally nothing to complain about.

Stayed in November 2023

A wonderful place to stay,excellent facilities and wellness area,very welcoming and friendly staff. Everything was perfect.We loved it!

Stayed in November 2023

I had higher expectations for dinner.

Excellent service and kind and helpfull staff. | Very good breakfast. | The room was very nice and soundproof (including the door). | Well designed interiors. | Shuttle available for short trips around the hotel (restaurant, parking), since Saas-Fee is a car-free village. | The famous Matterhorn is about two hours away - drive to Tasch, take the train to Zermat, then the cog-wheel train to Gornergrat platform. | Many ski lifts and the Alpin Express gondolas take you to fantastic views of the Alps.

Stayed in October 2023

I would still slightly reduce the price of accommodation in the summer season, but that is what everyone staying would probably want.

An excellently run hotel with kind and helpful staff, but it is not about artificial behavior, but natural. Great wellness facilities with saunas, a swimming pool including an outdoor hot tub. In principle, there is nothing to complain about, the accommodation exceeded my expectations.

Stayed in August 2023

While we were having breakfast, a staff member (I assume it was the manager) was having a very in-depth discussion with another staff member about all the things that can be improved at the hotel. While it's nice to see that a hotel like this always seeks ways of improving its services, having a conversation like this in front of guests is highly unprofessional. Both staff members knew we were there and should have stepped away to have this conversation elsewhere.

We absolutely loved this hotel the first time round (the week before :)) and so we came back and stayed here again after climbing another mountain from Saas-Fee. The hotel is conveniently located close to the centre of Saas-Fee but in a quiet location. It's architectural design is beautiful. Our room was spacious, clean and comfortable. The toiletries were really nice. We loved the pool, sauna/steam and games room facilities. All of the staff were exceptionally friendly and attentive. Breakfast, lunch and dinner were all exceptional. The transfer service to the bus station was also excellent. The little details at this hotel are lovely - treats like welcome drinks and cake, free water, and free alcoholic drinks / snacks during the day. We highly recommend this hotel!

Stayed in September 2023

N/A

We absolutely loved this hotel. It is conveniently located close to the centre of Saas-Fee but in a quiet location. It's architectural design is beautiful. Our room was spacious, clean and comfortable. The toiletries were really nice. All of the staff were exceptionally friendly and attentive. We really appreciated being able to have an early breakfast and being given a little bag of snacks and water after we came back from a long day in the mountains - it is small details like this that really makes this hotel special. Room service was great as well. The transfer service to the bus station was also excellent. We highly recommend this hotel!

Stayed in September 2023

Amazing place! This was 10/10 with customer service and the facilities

Stayed in June 2023

That we had to leave :(

The Hotel is a real gem, so beautifully decorated and looked after. The views are beautiful and so is the village. Our room was very cosy, clean and comfortable, the food is amazing, Spa is great, and staff is very attentive, kind and helpful. I had my cat with me and everyone was so incredibly nice with us!! We had the best time!

Stayed in August 2023

Nothing

Absolutely everything! The nicest hotel I’ve ever stayed in

Stayed in August 2023

I wished that the parking cost included in the room rate.

Location is excellent. They have their own car to pick you and your language up from the parking lot. Their restaurant and food is very delicious. The suite is big and wonderful and with large balcony. The staff is very nice and helpful. We appreciate the welcome drinks.

Stayed in August 2023

Nothing to complain about.

Everything was perfect. From the welcome drink and cake to the last day of the stay. Everybody at the hotel was really friendly and helpful. The location was great. The view from the hotel terrace was amazing. The breakfast was excellent with a lot to choose from and definitely quality food. The room was spacious with big cupboards, wooden furniture and beautiful materials. The room was always clean and tidy. The village is really beautiful, safe and there is a lot to see and experience nearby.

Stayed in June 2023

The overhead spotlights in the bathroom were not good for putting on make-up. Please shovel the walkway from the Library exit to the road. It wasn't shoveled while I was there.

Staff was awesome Breakfast and dinner were terrific Loved the room

Stayed in March 2023

Unfortunately, our room was on the ground floor, without view on the mountains. Accordingly to the price, we would have expected a room on high level with balcony. Food is ok, but doesn't worth the price.

Cozy swiss chalet environment with very helpful staff. Bed super comfy. Great ski-deposit near to the slopes. Diverse great facilities.

Stayed in January 2023

Capra at Saas Fee is a fantastic hotel. The staff, food and service are exceptional. Being a boutique hotel our stay at every touch point was noticed and customised to suit our needs best. We enjoyed the walk into town, the superb spa and the warm hospitality as it snowed outside. Thank you for a very memorable vacation! Highly recommended!!

Stayed in March 2023