Bahnhofstrasse, 3920 Zermatt, Switzerland
#141 of 464 hotels in Zermatt
Guests' ChoiceBased on 662 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
9.0
Staff
9.0
Value for money
8.7
Free WiFi
8.8
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End of dialog contentReviewed: 23 June 2024
Diane
CanadaThe hotel exceeded my expectations! The hotel was really cute and very clean. And we hadn’t realized breakfast was included so that was an unexpected bonus! I would without a doubt stay there again.
Stayed in May 2024
Reviewed: 21 June 2024
Bryon
United StatesEverything was clean and comfortable. Staff was all friendly and helpful. Great location just a quick few minute walk from the train station, even with our bags. Only drawback was there isn’t in-room coffee like most places where I could of sat on the balcony in the morning and enjoyed coffee with that spectacular view
Stayed in June 2024
Reviewed: 16 June 2024
Kate
United KingdomHeating wasn’t adjustable (I asked) so we were a bit hot and had to leave French window open at night, but this was a small thing.
Lovely comfortable room, looked recently refurbished, with small terrace with partial view of the Matterhorn. Nice breakfast and dinner restaurant too, lovely waitress at dinner who let us try wines before choosing. Reasonable prices for Zermatt.
Stayed in June 2024
Reviewed: 15 June 2024
Ding_hk
Hong Kongnothing
The reception staff is kind helpful, she arrange a room with Matterhorn view, which is perfect, even I couldn’t see the golden Matterhorn due to the clouds around it.
Stayed in June 2024
Reviewed: 15 June 2024
Nucharee
AustraliaNo receiption when arrive
Room and breakfast
Stayed in May 2024
Reviewed: 14 June 2024
Maggie
AustraliaN/A
We really liked how simple yet cosy and elegant the room was. The hotel was in close proximity to the station and nearby facilities like supermarkets and restaurants. Staff were very nice as well.
Stayed in June 2024
Reviewed: 13 June 2024
Melissa
United StatesThe breakfast eggs could have been warmer.
The location was perfect, close to shopping, the train station, restaurants and the tram to the viewing spot for the Matterhorn. In fact, from a window in the room we had a beautiful view of the Matterhorn. The breakfast buffet was very good and there were lots of choices. The staff was very friendly and helpful. I thought I left my hat in the room after we had checked out. We did a search but did not find it but I was glad they let me check to the room.
Stayed in June 2024
Reviewed: 13 June 2024
Victoria
United StatesThe second bedroom did not have a door so it was lacking privacy
The rooms in the Suite were spacious.
Stayed in June 2024
Reviewed: 13 June 2024
Carole
United KingdomAll good
Good location, view of snow capped matterhorn from small balcony. Comfortable beds, good shower.
Stayed in June 2024
Reviewed: 11 June 2024
Gek
SingaporeBath towels may be changed to a better one
It is a good location, is clean and has excellent service staff
Stayed in June 2024
Reviewed: 11 June 2024
Ulises
United Statesno complementary water in the room
Stayed in June 2024
Reviewed: 8 June 2024
Chiou
SingaporeNo a/c and so it will be stuffy.
Our room comes with a loft/attic bed... can fit max 4. But the loft/attic bed can get quite hot in the day and the best ventilation is from the roof window above the loft/attic bed. Big room. Great view. Good location.
Stayed in June 2024
Reviewed: 7 June 2024
Wannaporn
ThailandNothing
All perfect. Hotel really close to station and on shopping street. The hotel look antique luxury. The room so great and bed set very perfect for sleep
Stayed in June 2024
Reviewed: 5 June 2024
Sara
United StatesStaff, breakfast, and room size. ( triple room).
Stayed in June 2024
Reviewed: 4 June 2024
Saronchan
ThailandBig room great breakfast good location
Stayed in May 2024
Reviewed: 3 June 2024
Neil
South AfricaNo safe in the toom
Receptionist was very efficient. Breakfast was good
Stayed in June 2024
Reviewed: 31 May 2024
Chanya
Thailandbreakfast is good. near train station.
Stayed in May 2024
Reviewed: 28 May 2024
Tracy
United StatesNothing, it was perfect.
Wonderful hotel, close to everything. Lovely hotel. Nostalgic. Breakfast was very good. The beds were comfortable and very clean.
Stayed in May 2024
Reviewed: 23 May 2024
Michelle
AustraliaWe could see the Matterhorn from our room....amazing. The room was more spacious than we expected which was fabulous and breakfast was lovely. Location was amazing
Stayed in April 2024
Reviewed: 17 May 2024
Brainard
United StatesConvenient location. Friendly, informative staff; great breakfast. The spa feature was a nice touch too!
Stayed in May 2024
Reviewed: 15 May 2024
Ashvin
United StatesThere was nothing to not like about the hotel.
The hotel is located near the train station as well as the other transportation facilities to visit the key attractions. The staff was extremely friendly and helpful, and especially I must mention Maya who manages the front desk. She very very friendly, helpful and always willing to serve.
Stayed in May 2024
Reviewed: 15 May 2024
Thomas
United StatesLoved everything!
One of the BEST hotel experiences.
Stayed in May 2024
Reviewed: 14 May 2024
Ks
United KingdomNothing, it was great.
We were allocated a super room with a balcony overlooking the street outside. The staff were very friendly and the breakfast was good. The hotel is a few hundred metres from the train station.
Stayed in April 2024
Reviewed: 9 May 2024
Kwok
SingaporeGood location near train station. Staff was friendly and helpful. Decor of hotel was quaint and nicely done.
Stayed in May 2024
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