Bahnhofstrasse, 3920 Zermatt, Switzerland
#147 of 476 hotels in Zermatt
Guests' ChoiceBased on 718 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.7
Facilities
9.0
Staff
9.0
Value for money
8.7
Free WiFi
8.4
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End of dialog contentReviewed: 26 September 2024
Karl
United StatesBreakfast was good
Stayed in September 2024
Reviewed: 26 September 2024
Rod
CanadaN/A
Central location, beautiful old building, spotlessly clean.
Stayed in September 2024
Reviewed: 25 September 2024
Shuk
MalaysiaReally nice view from the balcony.
Stayed in September 2024
Reviewed: 24 September 2024
John
AustraliaWould love a higher pillow.
Central location with lift. Comfortable room and amenities. Staff friendly and helpful. Good breakfast.
Stayed in September 2024
Reviewed: 24 September 2024
Teo
MalaysiaComfortable, center of the street, easy to reach mart and shopping, superb service from staff
Stayed in September 2024
Reviewed: 19 September 2024
Paulus
AustraliaNothing
Clean, neat, bed is really comfy and close to everywhere. The receptionist gave us surprise by upgrading our room.
Stayed in September 2024
Reviewed: 18 September 2024
Martina
United KingdomMinor point - steam room was rather cool
Great location close to station, room with balcony with a view of the Matterhorn, small but nice sauna in the basement with free towels and gowns provided
Stayed in September 2024
Reviewed: 15 September 2024
Bryan
Australiathere is no view at all
The location and Nice breakfast
Stayed in September 2024
Reviewed: 14 September 2024
Yasir
United Arab EmiratesThere was nothing to complaint about, only the breakfast was not very good
Location Excellent, Cleanliness Excellent, Staff Excellent, Rooms Very Good, Breakfast Good
Stayed in August 2024
Reviewed: 14 September 2024
Aideen
IrelandNothing
Great location in Zermatt, close to shops, restaurants and train station. Very clean comfortable room, with great facilities in hotel. The spa was very welcome after completing a multi-day hike. Very friendly and helpful staff. Good selection and great quality food at breakfast.
Stayed in September 2024
Reviewed: 13 September 2024
Andrew
AustraliaGreat authentic hotel Wonderful staff
Stayed in September 2024
Reviewed: 12 September 2024
Mansukh
United StatesNothing
Location, bus service in front of hotel, clean hotel and common guest are where you can boil water, make coffee, refill water etc
Stayed in September 2024
Reviewed: 10 September 2024
James
United StatesNothing.
Location was easy to get from train stop. 5 minute walk. View of the top of the Matterhorn from our balcony.
Stayed in September 2024
Reviewed: 8 September 2024
Teresa
New ZealandNothing
Central with fantastic view from balcony, Moments walk from the station and great breakfast included. Shops and experiences all close
Stayed in September 2024
Reviewed: 8 September 2024
Dennis
United StatesThe room was spacious. The hotel was in a fairly easy walking distance of the train station and right in the center of town. We had a peek of the Matterhorn from our window and small balcony. The fresh fruit at the included breakfast was excellent and there was a good variety of other items to choose from.
Stayed in August 2024
Reviewed: 7 September 2024
Anna
SwitzerlandThe plug for the bathtub was not watertight.
Room, bathtub
Stayed in September 2024
Reviewed: 2 September 2024
Arick
United StatesThis is a phenomenal hotel in Zermatt. We stayed 2 nights and enjoyed everything about the hotel. It was affordable, great location in the center of town, breakfast was extremely good, the room was quiet, ours had a patio with a small view of the Matterhorn, there was an included spa which we didn't use and a huge bathroom. Our room stayed cool at night and was quiet due to being on the back side of the building. This hotel is offering a great value and a great experience. We had a last minute booking and feel like we got incredibly lucky. FYI, they are strict on check-in timing, which is totally fine. There is a place to store luggage. Everything worked out great.
Stayed in August 2024
Reviewed: 1 September 2024
Narendra
United StatesVery convenient location Breakfast was very good. Front desk staff was very helpful.
Stayed in August 2024
Reviewed: 30 August 2024
Thomas
SwitzerlandCeiling height
Balcony
Stayed in August 2024
Reviewed: 28 August 2024
Dolly
PhilippinesNone.
Central location check. Great ambience check. Clean check. Big space check. Staffed check.
Stayed in August 2024
Reviewed: 25 August 2024
Heather
AustraliaNothing
Character and location
Stayed in August 2024
Reviewed: 23 August 2024
Roxana
LuxembourgRoom ceiling is low, if you're a tall person you'll have problems. Also door between bathroom and the room was a sliding one and not closing properly (like most sliding doors) so doesn't offer a lot of privacy. Also there is no mini bar in the room.
Good location, very good breakfast, friendly staff, nice balcony, spacious room
Stayed in August 2024
Reviewed: 18 August 2024
C
SwitzerlandLocation was perfect. Walk from station and right on the main street. Staff very nice
Stayed in August 2024
Reviewed: 17 August 2024
Kazuhiko
JapanNo. Perfect for us.
Nice location, delicious breakfast, staff are very friendly.
Stayed in August 2024
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