late house cleaning

staff is very helpful in all aspects not only answer our question fully they even give us the best suggestion so that we can enjoy our stay in the city.

Stayed in September 2024

No aircon, but staff unlocked the windows for us.

Great location, spacious suite

Stayed in September 2024

Just a bit noisy with street noise with the window open. It was fine when the window was closed.

Beautiful hotel, in a good location across the street from the train station.

Stayed in September 2024

Small room, expensive for the quality. My room faced an alley with the exhaust pipes which were noisy

Location, just across from the train station

Stayed in September 2024

Rooms had no air conditioning and it got a bit stuffy. We opened the windows but it wasn’t enough. Also, the light switches are very confusing. One is a main switch but not marked as such so it takes a bit to figure out, especially when housekeeping turns it off. Hotel uses a lot of glass as partitions which is fine but the glass wall in our bathroom and the one we sat next to in the restaurant didn’t look like they had been cleaned in a long time. Everything else was clean so I think housekeeping just needs to add cleaning the glass walls to their daily routine.

Staff was fabulous and the location was incredibly convenient!

Stayed in September 2024

Towels look a little old

The people on charge of the desk was very understanding of our needs. They were helping us with several questions like places, restaurants, train and airport inquiries, etc. Location.

Stayed in September 2024

The pillows were difficult to adjust to. Good shower but slippery tub. Needed more hooks in bathroom.

Location was the best. Staff were very friendly. Breakfast was first class. Cosy and comfortable.

Stayed in September 2024

There is only elevator.

Very near the train station. Fairly basic rooms for the money, but that seems to be par for the course in Switzerland.

Stayed in September 2024

The towels were clean but threadbare, with shredded edges and a hole-the kinds of towels I would use for rags. We asked for our room to be cleaned and one day it wasn’t cleaned at all, the next it was only cleaned at four pm and I could hear the housekeeper complaining about having to clean it.

We were three adults and they gave us a nice sized room which was clean and neat. The location was very convenient close to both old town as well as the train station and the boat ferries. The front desk was great and even helped me make a dinner reservation. The building is historic and gorgeous.

Stayed in September 2024

There is no Aircon in the room but a fan is provided.

Very spacious and clean room. Very comfortable bed Excellent location All front desk staff were very friendly and helpful, provide information on attraction. Nice breakfast although it's not very wide spread but the food was delicious and fresh with very warm and friendly staff.

Stayed in September 2024

The shower is minuscule and we are small people and water leaked The food at breakfast was barely enough edible and there were so many tour groups each day that we could hardly get in a question though they were helpful once You had their attention. The room was not well cleaned with broken food bits on the floor. They were quick remedying this.

Location Location!! The bed was comfortable and there was plenty of storage for your stuff plus a little balcony. We upgraded so we had a nice size room but we saw other rooms they were tiny.

Stayed in September 2024

Courtyard view and noise were items that needed improvement

Breakfast was great

Stayed in September 2024

Comforters...too warm. Prefer sheets and a blanket!

I have stayed three times mor more over the last ten years. The Waldsatterhof is my favorite travel hotel in Switzerland! Staff, food, and location are the best!

Stayed in September 2024

Bacon and sausage was undercooked for my taste. Structural features in our room were annoying.

Breakfast was okay; location was very convenient and staff were outstanding.

Stayed in September 2024

The location couldn’t be better—it’s right next to the train station. They have single rooms, which are perfect for solo travelers. My room had just been renovated, so everything was modern and comfortable, though there was still a bit of that ‘new renovation’ smell. Thankfully, there was a fan to help with ventilation. The view from the high floor was great, but unfortunately, there was another hotel directly across, so I had to keep the curtains closed for privacy.

Stayed in August 2024

Didn't include breakfast. There was construction clean up going on in the court yard outside our room that was early in the morning (7:30am) and was very loud.

Walking distance to down town and train and bus stations. We enjoyed the river side dining, walking through the old town area (chuches, bridges and city's defensive wall), visting Mount Pilatus and viewing the panarama of the French army's surrender to the Swiss - there are only a few of these large circular paintings in the entire world.

Stayed in August 2024

The room did not have air conditioning, but a fan was provided for the bedroom. It was fine for us, though other guests might find it less comfortable during warmer weather. I’d feel it was a bit pricy for a 3-star establishment, but I also realise it is expensive in Lucerne for accommodation. Breakfast is nice and basic. Good to know directly across the road is the ‘Daily Food Corner’ this has a great selection of fresh food to take on the go and other necessities.

It was convenient being right across the road from the main railway station. While just outside Old Town, it’s an easy walk to all the sights. The staff were friendly and made the stay pleasant.

Stayed in September 2024

On-going renovation, so slightly disrupted at Lobby level

Perfect location for KKL, off-street parking, single room simple but comfortable and well-appointed

Stayed in August 2024

No Air conditioning

Location

Stayed in August 2024

Nothing we could think of

The hotel is situated in prime area near to train and bus station yet on a quite street so no noise. There are many nearby bars and restaurants. The hotel staff was excellent and very agile to details. A truly outstanding experience

Stayed in August 2024

Was not informed there are 2 types of room numbers on the same floor. 3 digits and 4 digits. 4 digit rooms are supposedly in the new "annex"? part. No ironing board and iron in room so need to give to counter in morning afterwhich they will iron and deliver to your room in about 45 minutes. The circulation in our room was poor even with open windows, fortunately the 2 fans made it tolerable. Maybe I overlooked that there is no aircon. But, note there is NO aircon. No toothbrushes/toothpaste to be found.

LOCATION is excellent since it is just next to the train station. Small Migros just across the street. Staff were friendly. Elevator larger than expected so 4 of us with luggage could get in at once. Fascade is beautiful. Rooms were spacious, bathroom spacious, modern, and clean. Has coffee capsule machine (did not use), hot kettle. At night can be dark even with all lights on. Open windows face opposite building - office? Windows have curtains to block viewing.

Stayed in August 2024

Breakfast - rather too crowded- tables too close together and little or no choice as to where to sit. Also popular items of food quite frequently ran out - these were replenished after a short delay. Variety and quality of breakfast food not as good as in other Swiss hotels we visited. Coffee only available from a self service machine and was not good- I would have expected to be served a hot cup of coffee that tasted good!

Our room was spacious and very comfortable. Reception staff were very pleasant and helpful

Stayed in August 2024

Extremely noisy on the street side. I sometimes felt like the motorcycles were riding in the room! I went back home very tired. Also, a strange choice to place a coffee machine stuck to the bed so the only way to make coffee is to sit in bed… For the price, I was disappointed.

Very clean and very well equipped.

Stayed in August 2024

No aircon in rooms.

Very friendly staff.

Stayed in August 2024