The door does not lock by itself when closed (manual lock), when we just went in we forgot to lock the door from inside and someone just went into our room, claiming that she accidentally went into the wrong room. Its weird because our room is isolated and how can they just go in without trying to open the door with a key.

Good location & nice breakfast

Stayed in June 2024

Nothing

Great location. Across the street from the train station and close to the old town. The room was clean and comfortable. The staff were very friendly and helpful. I was able to store my luggage and borrow and umbrella.

Stayed in June 2024

Poor wifi (4th floor) Vegan breakfast close to nil.

Close to the railway station. Old-fashion room key

Stayed in March 2024

Shower room a little squeezy.

Stayed in June 2024

The paint smell is too strong.

The location is great

Stayed in June 2024

Great location, the room is big and new. But don’t have fridge and the room number directions is not clear.

Stayed in May 2024

New bathroom. Shower floor VERY slippery, is dangerous. Sink inconvenient. Fresh paint smell Nice reno in progress

Location Staff very helpful

Stayed in June 2024

That there no aircon

Fantastic location . Very near to train station and central. Clean room with good quality amenities.

Stayed in May 2024

Part of the hotel was being remodeled. Our room was adjacent to where remodeling was being done. Early on the first morning someone was scraping the wall outside our room getting ready to apply tile. Late in the afternoon they started applying tile adhesive to the wall on the outside of our room. The odor or smell from the adhesive entered our room making it impossible to spend another night in the room. We complained to the front desk and they moved us to an upgraded room away from the smell. Staff was excellent in their response but it seemed like poor planning to have people in rooms right next to the construction.

location.

Stayed in May 2024

Nothing as such

The property is situated very close to train station, has a Migros (grocery store) right opposite it and is walkable distance from the Chapel bridge. Multiple eating options around and the room was spacious. The property even provided a baby cot in the room without request or charge.

Stayed in May 2024

Rooms facing street were sometimes noisy in the middle of the night

Location, friendly staff, super clean, newly renovated room

Stayed in May 2024

Too pricey for a 3 star

Location

Stayed in May 2024

A bit warm in the room, despite being only May. No aircon or fan, definitely needs better ventilation. Uncomfortable pillows, way too thick.

Very convenient location for an overnight stop, right next to the train station.

Stayed in May 2024

What could have been better was the inclusion of buffet breakfast in the package price + a bit more generous servings of coffee cups for our morning coffee.

I loved the location of this hotel. A 2 min walk from the attractions of Lucerne and the main station. We had the Premium Double Room and the room was incredibly spacious and luxurious. We had a lot of space in the room which was perfect for my mother to move around.

Stayed in May 2024

Building is old so walls are thin, you may hear noise from neighbours and downstairs.

Very good location, beautiful building exterior Nice and helpful staff Reasonable room size and design

Stayed in May 2024

Two more hooks in the bathroom would be great, for clothes/towels. There was only one. The shower head was not adjustable. It would be great to have a shower head where you can adjust the water flow. It was strange that the wastebins in the room and also in the bathroom had no garbage bags to line the insides of the wastebins to prevent the insides from becoming coated in waste material. Waste can still contain liquid, like a sauce. It would be great to update the room door with a key card lock system instead of those heavy keys. We always gave our keys to the reception which was ok but a key card lock system is just more convenient and standard in hotels. We didn't see an air conditioner in our room. For us it was ok because it was still spring. But in summer it could be too hot in the room. The breakfast was just acceptable. Not much choices and they didn't refill items like buns or yoghurts very fast. I got the last bun and even after I was done with my breakfast, there were still no buns refilled.

Our room was nice and modern. It was facing the inner court, so it was very quiet. They had slippers for the room which we really appreciated. It is so much more comfortable and hygienic than walking in you shoes or socks in the room. It is standard in Asian hotels, hopefully it will catch up in Europe. The location is great. Train station, old town and ferry piers are all in walking distance. Less than 5 minutes by foot. The staff is very friendly and helpful.

Stayed in May 2024

Construction at hotel. But other than that we enjoyed our stay. Very clean and we liked our balcony even though we encountered some rainy days.

Location was excellent. We loved Lucerne!

Stayed in May 2024

I did arrive before 3:00 check in time and they stored my luggage. I am handicapped and can’t walk long distances. I went out fo about an hour and a half and went back to hotel at 2:30 as it was about to rain. While sitting there 2 more couples checked in and were given rooms immediately. I enquired about my room and they told me I had to wait until 3:00. I am an elderly single traveler.

Location close to train station. Loved the coffee machine. They stored luggage.

Stayed in May 2024

Courtyard view can be a bit loud. However many places in Switzerland undergoing construction and improvements

Location !! Across from train station

Stayed in May 2024

Some construction work were ongoing apart from that the staff were pleasant and helpful

Location

Stayed in May 2024

It was under construction and we were not aware of this. It was dusty. awe had two rooms. The one that faced the street was noisy, the other one was not.

That it was close to train station

Stayed in April 2024

Very friendly reception. Hotel is located very conveniently next to the station. Normally so close to the station is very noisy, but if you take a room at the back you won't have any issues.

Stayed in April 2024

Currently renovating at the hotel, so a bit noisy. Due to the renovation, breakfast served in a makeshift conference room. So food had to be carried from kitchen, which they could not maintain with the number of guests.

Great location near the train station with very spacious rooms

Stayed in April 2024

It would be nice if they were clearer about where one actually enters the hotel. It was not explained when I booked that the building was under renovation and that I was going to need a guide to get me to the entrance! I do realize that this is a temporary situation.

Location was great.

Stayed in April 2024