Noisy location.No fan.

Cleanliness

Stayed in September 2024

The design had several unsafe features that did not meet the International Building Code. The first concern, is that the doors for the guest rooms had a deadbolt lock without a thumb latch. That meant you had to use your key to lock yourself in your room and to get out. If there was any reason why you needed to quickly escape and you can’t locate your key, you will be stuck in your room until you can locate it. Also, if your spouse wanted to leave the room for any reason, they can’t lock the door because you will be stuck in the room with no way out. The second concern, is the main stairs doesn’t provide for fire separation between floors. Thereby the stairs serve like a fireplace flue that allows fire and smoke to travel throughout the hotel plus eliminating the stair as an emergency exit.

Location

Stayed in September 2024

The breakfast was decent, however the set up was somewhat congested, so don't be in a hurry if there are quite a few people eating. The staff was very friendly.

Hard to rate this hotel as stayed here only one night. However, the staff was very friendly and the room was clean and comfortable. Did not eat at the restaurant for dinner, but did stop in for some drinks with friends. The staff was very friendly, even providing me with a couple shots of grappa as I had never tried and had a recent birthday.

Stayed in September 2024

There was no kettle provided in the room, no bathrobes provided in the bathroom and the breakfast buffet spread, though delicious, did not include any hot/cooked options.

Our train from Tirano to St. Moritz was delayed and the Hauser Hotel shuttle bus finishes at 6pm... but a quick call to the hotel and the delightful Christina arranged for one of the restaurant workers to collect us. It was bitterly cold and this kind gesture was greatly appreciated, so a HUGE thanks to Daniel for being an absolute superstar. The Hauser Hotel is best described as welcoming, functional and supremely comfortable. The rooms are large, well-appointed and the beds and bedding fantastic. The bathroom was probably one of the best I have seen in 20 years of travel: the toilet and shower are set in separate glass cubicles and the water pressure truly glorious. Organic Swiss toiletries from Soglio are supplied and are simply fantastic. All in all, everything one wants from a hotel in a cold location like St. Moritz. But that's not all. The restaurant is lovely, warm and welcoming and the food at dinner was superb. Fairly priced by St Moritz standards and all three courses were beautifully presented and delicious. The same room is used for the morning breakfast buffet and the spread was fair and comprehensive, though no hot food was provided.

Stayed in September 2024

Nil.

Great location. Clean well sized room. Staff very helpful including packed breakfast given the early train trip on departure date.

Stayed in August 2024

Pricey, but it is St Moritz. Could have done with more pillows.

Everything

Stayed in September 2024

Breakfast, location and dinner taste good

Stayed in September 2024

Nice and clean. Perfect location with good breakfast

Stayed in August 2024

I loved every second of my stay.

The room was really comfy, the receptionists amazing but the person of every hotel owner’s dream is definitely Ursula. She is incredible, full of energy, kind to everyone. Give her my love🌷

Stayed in August 2024

Nothing in particular.

Very friendly and helpful staff, sent me email to give clear direction for how to get to the hotel and arranged transportation to get to St. Moritz train station when we left.

Stayed in August 2024

Nothing in particular.

Very friendly and helpful staff, sent me email to give clear direction for how to get to the hotel and arranged transportation to get to St. Moritz train station when we left.

Stayed in August 2024

Woukd have been great to be able to open all the windows instead of just one!

Great spacious rooms, good breakfast

Stayed in August 2024

The options at breakfast; quite limited; can be improved!

Everything; especially the staff!

Stayed in July 2024

Nothing

Location

Stayed in July 2024

None

Good Breakfast Good Location Good Service

Stayed in July 2024

While all the facilities were excellent, I regretted the lack of room temperature control in summer.

Stayed in July 2024

I couldn’t fault the property.

It was clean and tidy. There was underfloor heating in the bathroom which was nice. The room was large and there was a great view of the mountains from the window. They accommodated us with an early transfer to the station which we appreciated.

Stayed in May 2024

We stayed for one night and it was comfortable stay.

Stayed in June 2024

Evening was great!

Stayed in June 2024

Non

The hotel offered to pick us from the train station this is a great help as it happened to be a raining day when we arrived. Many thanks!!

Stayed in June 2024

No tea or coffee in room. We asked for a kettle and it was delivered.

We liked the shuttle pick up to and from the train station. Lovely breakfast and staff. Good bathroom. Close your bus service and Coop store.

Stayed in June 2024

nothing

Grateful for the professionlism exhibited by staffs whom we have interacted with. special mention for Ms Jessy she is cheerful and helpful making our stay a very pleasant one. she is definitely an asset to your establishment. This place served wonderful pastries especially the crossiant which we can eat daily! oh our favorite Ms Ursula from the restaurant! sunshine of the place.

Stayed in June 2024

Pillows were terrible so flat - even with a second one - too flat. Would appreciate a sheet also on the bed, too hot with doona, cold without, no other options, slept with window open.

Room size and location fantastic. Breakfast delicious. Collection from train station was really appreciated.

Stayed in June 2024

No kettle in the room which is needed to heat up dribking water for cold nights. Hair dryer is fixed to toilet wall so inconvenient when we share a room, portable hair dryer will be better.

Pretty centralise, provided free shuttle service to train station. Booked 2 rooms, 1 for 3 pax & another for 2. Size of room is decent for both.

Stayed in June 2024