Lovely place, modern, clean, helpful staff and across the road from the Bernina Express

Stayed in September 2024

The room was slightly warm. A mini fridge would have been ideal.

Perfect location for the train access. Free travel pass given for the area which was an excellent bonus. Staff were all exceptionally helpful and knowledgeable. The breakfast was very good and the restaurant staff and food were fantastic.

Stayed in August 2024

WiFi could be spotty and the TV selection (for a quiet evening in) wasn't great.

Good breakfast with a large selection. Close to train station for travel to other areas. Great walks right out of the hotel. Hotel restaurant has great Italian food.

Stayed in July 2024

We only stayed one night. It was clean and comfortable and the restaurant was lively and the food fine. The location was perfect for us as we were breaking a longer train journey. The location right across from the train station meant no time was spent lugging our bags from and to the station. The hotel is a short walk from the town centre.

Stayed in July 2024

For us it was perfect being on the side of the river by the station and out of the main part of the town but good to know that. No noise from the station so all good

Great room with wonderful view. Great restaurant that was lively in the evening. V helpful, friendly staff

Stayed in June 2024

The attitude of reception when checking out, the credit card machine was not working.

The restaurant attached to the hotel makes this hotel and its convenience to the station

Stayed in June 2024

Room very clean and reasonable big. Good restaurant. We had excellent dinner. Breakfast buffet rich and delicous! Friendly staff!

Stayed in June 2024

We had lunch at the hotel restaurant when we arrived. It seemed to take forever for us to get our food. When we finally got our food we ate in a hurry as we were trying to catch the next train to the neighboring city. We then tried to attract the attention of our waiter in order to pay our bill so we could leave. Even though there were very few tables occupied at this time it was not possible to get the attention of the waiter. We finally had to walk up to the cash register and ask him for our bill. He then pointed out how we could add his tip.

Room was very nice with a great view.

Stayed in May 2024

Nothing

We stayed here for one night after travelling on Bernina Express. Visited St. Moritz from here which is 10 minutes by train. The hotel is neat and clean and just across the train station. The restaurant in the hotel was very good. The complimentary breakfast was good. Next day we traveled to St, Moritz for Glacier Express. Highly recommended.

Stayed in May 2024

The only downside we found was that the bed was not comfortable (too soft and saggy).

Lorenzo at reception was so kind and helpful throughout our stay! We had two nights here before boarding the Glacier Express from St. Moritz. We had no idea what to do in the area, but Lorenzo gave us plenty of options to keep us preoccupied. The biggest surprise was getting a free public transportation pass. It allowed us to easily get around. For the price, quality and location, staying in Pontresina is a much better value than staying in St. Mortiz. Many thanks to Lorenzo for adding to our overall positive impression.

Stayed in May 2024

There are a few steps up to the hotel and then there were an equal number of steps back down to the room. When one is travelling for a significant period and therefore has a large and rather heavy suitcase, this is not ideal. But this was a minor point and we managed.

We stayed at the Station Hotel the night before boarding the Bernina Express at Pontresina and the location of the hotel was perfect as it really is just across the road from the station. The room was quite small but perfectly adequate with a comfortable bed (although VERY soft Swiss pillows) and a small but perfectly adequate shower room, with a very effective shower. There were plenty of electric sockets in the room although only one is beside the bed and there are no USB sockets. The hotel was very clean, the staff were friendly and the breakfast buffet was perfectly adequate. As the row was quite small, it wasn't particularly good for sitting in but a general sitting area was available. The hotel is a bit outside the main area of Pontresina with its hotels and restaurants (and most of these were closed as we were visiting very much in the off season) but there is a nice Italian restaurant attached to the hotel and other options were within walking distance.

Stayed in May 2024

One of the desk clerks was very unfriendly and unhelpful. He made us feel like we were always bothering him, even with a dinner reservation. He got upset when we asked for help with our canceled train. He said it was not his problem. We wanted directions to the bus station-He did not like helping us with anything. When you don’t speak the language it is hard to not have someone to answer a few questions. This situation really bothered me. The TV was lacking choices in English. Only had BBC. Would suggest a Smart TV.

Great location. 1 min from train station. Great restaurant on site. Great housekeeping!! Great view. Elevator. Great breakfast. One of the desk clerks helped us with the room key and the TV. He was very helpful.

Stayed in May 2024

Nice breakfast location Friendly staff Quite rooms despite closely to train station

Stayed in April 2024

Great location near the station. Very comfortable room.

Stayed in April 2024

The lady waitress at Ricardio's does not smile, seemed like she was paying for our dinner. Or may be she was overworked. Others were normal and nice.

The hotel is next to the train station and you can easily reach St.Moritz but the frequency reduces in the evening. The Pontresina town us 700m from the hotel and has got one coop. They had good breakfast spread and hot bacon strips and scrambled eggs were the winner! We went to Alp Grum from here, and would recommend to go there via regional train! We also had dinner at Ricardio's restaurant which was very warm and cozy during snowfall.

Stayed in April 2024

Location and the helpful staff

Stayed in April 2024

The reception guy was very abrupt and rude.

Location and adjacent Pizza restaurant very good.

Stayed in April 2024

Nothing

Convenience

Stayed in April 2024

Location very good for the station. Staff were friendly. Views from room of mountains were lovely. Very clean. Room was nice. Restaurant attached was good food.

Stayed in April 2024

nothing

Greet restaurant and very close to the station so ideal for connecting Glacier and Bernina Express with an overnight stay at a reasonable price

Stayed in March 2024

The pillows where too big.

Perfect! Not too big. The sauna was very relaxing.

Stayed in March 2024

Good location and a very clean hotel

Stayed in December 2023

The room is clean. Love the heated floor in the toilet.

Stayed in December 2023

Fantastic location, close to station for convenient access to Bernina Express. Also hopped on a local train for a 10 minute ride to St. Moritz. Stunning views from our room. Rooms had rustic charm; clean and cosy. Wide choice for breakfast and all food delicious, especially the croissants! Was good to have access to restaurant in hotel for evening meal. Good choice of dishes. Pontresina is picturesque. Lovely walks nearby. Bit of a walk to the centre of Pontresina but can use local bus service if preferred. Overall extremely happy with choice of hotel.

Stayed in December 2023