Rooms were dated.

Staff at the restaurant were amazing!! Front desk older two gentleman were not friendly or helpful.

Stayed in September 2024

Decor is dated…needs some updating. Apartment is quite a ways from the main hotel, making it a little difficult to take advantage of the amenities there.

Kitchen was well stocked, and appliances in good working order. Lots of space!!

Stayed in September 2024

Restaurant for dinner is only average

Breakfast was ok nothing to complain about but not special The location is excellent, right opposite the train station which in Wengen is exactly where you need to be

Stayed in September 2024

Some of instructions are not clear like use of Spa and , house cleaning , people on reception were good and explained when we arrived , but last two days we have someone name Alf , for no reason he was rude and answer rudely for simple questions, not even greeted and even answered greeting rudely , really don’t know his issue may be with certain race of people . If it was not for him I would have given 5 stars

Location and accommodation . Breakfast was amazing

Stayed in September 2024

Dated decor

Great location

Stayed in September 2024

We thought we rented an apartment owned by hotel. But it was a private apartment managed by hotel. There were no amenities like shampoo and body wash. We had to buy our own. There was a view. But we were in first floor and the outdoor restaurant was directly outside the living room and people can see in. We could literally hop over a curb and enter the restaurant so minimal privacy

Near train station, COOP groceries and shops.

Stayed in August 2024

I moved the settee in the room and the dust and crisps underneath ..... only moved it as dropped something, its not been moved or cleaned under for a long time.

The location of this hotel is fantastic but that is why we booked it . Its like most hotels in this area and is very dated but i did hear its having work done in a couple of years time, its like the 1980's but just the same as the rest of the hotels in the area. Staff are all quite freindly and seem happy to help. We had a great nights sleep and the veiw from our balcony was just the best to wake up to. (Room 429) Will return again in a couple of years for sure. We had a nice stay here and would recommend.

Stayed in August 2024

Had to ask staff to turn on sauna but there was no one there.

Convenient location, breakfast had a lot of fresh fruit.

Stayed in August 2024

Location, view

Stayed in July 2024

As with most hotels in Europe, there’s always some kind of inconsistency or goodness. The quirk to our room was that the balcony was at the same level and actually joined with the rooftop restaurant. It was odd to have to close the blinds so diners can’t see you change.

Accommodations were very comfortable for my family of 4. There was plenty of room to move in for a few days. I wish I was able to stay longer.

Stayed in July 2024

The views from the balcony were breath taking.

Stayed in July 2024

Despite a very nice and cosy Spa area with 2 jacuzzis including one on the outside terrace, it was missing a swimming pool

The size and equipment of our chalet was very nice and the montagne view from our terrace wonderful

Stayed in August 2024

We loved the apartment at Hotel Shiborn. It was very modern-looking from the inside. very clean. kitchen had all the utensils. It is right in front of quite Wengen station. Nice view of mountains. friendly staff.

Stayed in July 2024

I did not like the sleeper coach as it squeaked everytime I moved. Then the staff in the restaurant make you feel so uneasy, they walk around while you eating, you still have food in your plate and they ask can they take it away. You should try and get a negotiated train ticket up to Wengen. It is ridiculous to pay 7.20 one way when you are coming up at least 4 times a day.

I have been there 3 times so that should say something. Love the staff, Armondo, Alfie and Sebastian were just amazing. Love that they put out blankets and water bowls for my 2 babies. Had all the normal toiletries, breakfast was really nice. Great options. Alfie was vet generous with a late check out. Super grateful for them.

Stayed in August 2024

Slightly dated interior

Outstanding location

Stayed in July 2024

Gym opens at 10 breakfast lasts til 10 - doesn’t make sense They don’t mention that you need to get a train to visit as no cars go there (overnight charge at train station about €18 - not bad) Nice walks at night

Location is fabulous good for a nights stay

Stayed in July 2024

We had a really amazing time in Wengen. A truly magical place so close and convenient to all beautiful spots. I highly recommend to stay in Wengen as compared to other places it is very quiet and less crowded. Amazing place to enjoy the alps and get much needed peace and quiet. Wengen has amazing facilities and activities for kids to explore and enjoy themselves. People are very friendly and welcoming.

Stayed in July 2024

The hot tubs were not hot. And we could have used two keys to the room for the group.

Loved the location

Stayed in July 2024

The sleeper coach was broken. They did not cater for the 3rd person. Had to ask for extra towels and bedding as it was not prepped before.

The location but with the price we paid, I feel that you can negotiate with the Train company to give residents a discount because each way up and down you pay 22 euro per person unless you get the pass but still a discount would of been great especially if you only coming from Lauterbrunnen to Wengen

Stayed in July 2024

Service is not as expected. Pillows are not comfortable.

Location is good. Its exactly opposite to Bahnhof.

Stayed in July 2024

Great location, comfy beds and kind and helpful staff

Stayed in June 2024

There was no hot water on first night but this was rapidly fixed. We were woken by builders on the site next door at 0720 but this was reported and we await resolution

Location, stunning view, pleasant feel to the apartment

Stayed in June 2024

Comfortable, clean, good breakfast and stunning views. Central location also very helpful

Stayed in June 2024

Chalet was Too far for us since we had kids

The jaccuzi was nice

Stayed in June 2024