To be fair, no complaints to the hotel or its staff. On the other hand, in the city center I was disappointed with the places to dine and the fact that there are very few sports shops.

A superb location in the city center. Valet parking helps you not to have a stress with the car. The hotel is very nice and the service is of the highest quality. The staff is very friendly and offers useful information. Cable car passes were included in the room rate.

Stayed in July 2024

We loved it all! Nothing to complain about at all.

Our entire experience in St Moritz was incredible.

Stayed in August 2024

Very noisy on Friday night. Locals party till 4am in morning outside hotel!

Great location, staff and room

Stayed in August 2024

Service was top rated. From parking our car on arrival, turn down service with Toblerone on our pillow to made to order breakfast! Views from our balcony window were amazing

Stayed in July 2024

No AC in room . Too hot in room no air circulation unless open window and if we open window too noisy outside could not sleep whole night

Stayed in July 2024

Perfect location, lovely friendly and helpful staff, very comfortable room with breathtaking views, we really enjoyed our stay and would recommend to family and friends.

Stayed in July 2024

nil

Well located .The staff were extremely helpful. The hotel was well maintained. Got a room overlooking the lake,which was wonderful. The restaurant menu was simple, but the quality of food good.

Stayed in July 2024

Nothing to report here

Location staff exeptional

Stayed in June 2024

All good. No observations.

Great location, lovely view, sumptuous breakfast and friendly and courteous hospitality. The hotel provided a much needed complimentary shuttle service to the train station, particularly appreciated because the public escalator service was shut for repairs.

Stayed in June 2024

Nothing

Good position overlooking the lake, very comfortable, friendly and helpful staff

Stayed in June 2024

Nothing, we were very satisfied with this lovely hotel with nice snd helpful people

Liked the hotel, well situated, very nice people, our room had a balcony looking to the mountains it was a very pledant stay

Stayed in June 2024

I generally liked it. It was a very delightful stay

View was excellent. It was near the town area. Offered free bus service to the train station.

Stayed in June 2024

Nothing as such

The location can't be better. Just beside the lake. The Bus stop is 500 meters away. They have pick up and drop off facility from the Station

Stayed in May 2024

Nothing

Good breakfast selections

Stayed in June 2024

Notification when the free cable car in Pontresina is open. We arrived by free train ride to find closed but ended up as a blessing as we very much enjoyed the walk back to St. Mortis via Celerina.

Breakfast excellent. Lakeside views tremendous. Micaela and Carola on desk plus rest of staff wonderful. Carola handled herself very professionally and curtiously when a group travel leader unrelated to us was rude and very loud to her, when it was obvious that other guests listening. That group leader was disrespectful and well done to Carola for her patience on dealing with issue. Shuttle to train station nice touch.

Stayed in May 2024

Nothing

The staff were very attentive and friendly

Stayed in May 2024

The room was very small the the shower area and the remaining of the bathroom area were separated. Actually, not very comfortable. The availability of the entertainment (TV equipment) was quite poor considering the level of the structure (connections not fully operational). I recommend to pay attention that in all rooms there should be clear indications related to the internal phone number. I had to call the hotel from my mobile to get in touch with the reception. I understand that this is the probably lowest season, but this hotel should respect the minimum standard of its category.

The structure was very good and very clean. The hotel is in a very strategic position, but it is better to have own car. The breakfast buffet was good and the staff did their best. Everyone was very kind and willing to help. A special thank to Mr. Dario, waiter at the Segantini Restaurant.

Stayed in May 2024

Our room was extremely hot. We turned off the heating but it was still very hot. We were able to sleep with the window open which cooled it down a bit.

The location was amazing and the staff were friendly and extremely helpful. They had a fantastic breakfast too.

Stayed in May 2024

There is nothing we didn't like about our stay.

Stunning views, comfortable room. One of the best things was a free ticket for all local transport. We were able to go up to Diavolezza for free! Beautiful breakfast as well.

Stayed in May 2024

Great location. Beautiful view.

Stayed in May 2024

Price Highly recommend

The old world charm - turning down our sheets with chocolates. The staff on front desk huge sincere thanks for helping us when our train was cancelled

Stayed in May 2024

Room with a better view

Breakfast was good and the location of the hotel was excellent .

Stayed in May 2024

Shuttle wasn’t at station to collect me as organised (had to call to follow up), St Moritz lacked atmosphere with most places shut being the low season

Views, location, staff, comfortable room, breakfast included, complimentary shuttle to train station, use of pass for local transportation and mountain gondola

Stayed in May 2024

Location up on hill. No shuttle to/from

Clean & nice

Stayed in April 2024