Schweizerhofquai 3a, 6002 Luzern, Switzerland
#4 of 77 hotels in Luzern
Guests' ChoiceBased on 534 hotel reviews
9.1Cleanliness
9.3
Comfort
9.4
Location
9.8
Facilities
9.1
Staff
9.5
Value for money
8.4
Free WiFi
9.1
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End of dialog contentReviewed: 17 June 2024
Justin
United KingdomNothing
Fabulous hotel and friendly helpful staff
Stayed in June 2024
Reviewed: 11 June 2024
Ahmed
QatarStaff was very kindly.
Stayed in June 2024
Reviewed: 28 May 2024
Saurabh
IndiaThe breakfast was a little underwhelming. Given the reputation of the hotel we'd expected a wider spread. That said this is consistent with all the other hotels we stayed at this trip, so perhaps it's a cultural difference.
The property is at a brilliant location and the hosting team was warm and welcoming. We got an upgraded room which was huge and had a lovely view.
Stayed in May 2024
Reviewed: 18 May 2024
Harmon
United StatesHaving stayed at other Schweizerhof hotels I thought the spa and fitness facilities needs some significant modernization.
Great location near Alt Stadt and walking distance from the train station. The property gives you a historic feel yet with all the modern amenities in the room. We arrived in our room with champagne and chocolates with a nice arrival welcome letter. The property lived up to its five star ratings
Stayed in May 2024
Reviewed: 15 May 2024
Saif
United Arab EmiratesBreakfast
Unfortunately, their breakfast didn’t meet my expectations as Bread and croissants Were not fresh and cold. Their French toast was below market standards.
Stayed in May 2024
Reviewed: 3 May 2024
James
PortugalGet a room on the top floor. Floors aren’t sound proof.
Location
Stayed in April 2024
Reviewed: 3 May 2024
Steve
United KingdomPersonally don't like tables in restaurants to be so close you're part of the next tables conversation, almost. Unnecessary, when there's plenty of space.
Fabulous old fashioned type of hotel with a superb location on Lake lucerne. Staff were uber friendly and helpful.
Stayed in May 2024
Reviewed: 2 May 2024
Kaitlin
United StatesNothing- it was amazing and I would live then if I could.
The location was amazing…. But the customer service was phenomenal! We felt like royalty every minute.
Stayed in May 2024
Reviewed: 18 March 2024
Antony
United KingdomBigger or separate duvets would be nice but this is a minor point.
Everything was fabulous. Comfy bed, great bathroom, really nice breakfast (with champagne included!). very friendly staff and a superb location.
Stayed in March 2024
Reviewed: 11 March 2024
Andre
Switzerlandnichts
alles
Stayed in February 2024
Reviewed: 26 February 2024
Alan
United StatesConstruction going on
Perfect location!
Stayed in February 2024
Reviewed: 8 February 2024
Tengku
MalaysiaNil
Its excellent. Perfect. Location and service by the staff is at the highest level. Fully recommended hotel in Luzern
Stayed in February 2024
Reviewed: 24 January 2024
Joanne
United KingdomSpa shut and lots of renovation work going on but we weren’t made aware if this until after we had paid.
Great location, fantastic breakfast, very comfortable bed, helpful staff.
Stayed in January 2024
Reviewed: 14 January 2024
Huidong
SingaporeIn our opinion: firstly, the balcony door seems unable to stay at any angel, other than fully closed or open, which is inconvenient, especially in winter. Secondly, the breakfast is not included in the room rate, and is a bit pricey.
The hotel's location is incredibly convenient, and walking distance to the Luzern railway station, making our stay all the more enjoyable. The hotel itself is efficient and has provided us with exceptional convenience. The rooms are clean and cozy, and both the reception and restaurant staff are friendly and accommodating, significantly enhancing our overall experience. Specifically, the balcony with the view of Luzern lake is stunning and memorable.
Stayed in December 2023
Reviewed: 12 January 2024
Yousuf
United Arab Emirates-
Everything was perfect.
Stayed in January 2024
Reviewed: 6 January 2024
Jane
AustraliaNothing
This hotel is beautiful! A lovely property that has been well looked after and the staff are very attentive. We visited at Christmas time and the lobby had the most amazing Christmas tree and festive decorations. Our rooms had views of Lake Lucerne and the alps which was lovely to wake up to every morning. The breakfast is served in what looks like a ball room! Lots of breakfast options and really nice extra's like chocolates and cakes in our room. Definitely recommend.
Stayed in December 2023
Reviewed: 1 January 2024
Ka
Hong KongWonderful stay ever, luxury construction style plus best service. I hope to visit again. I have had a great memory in Lucerne.
Stayed in December 2023
Reviewed: 27 December 2023
Shortstay
SingaporeBreakfast spread could be improved
Central location, convenient, water front views
Stayed in December 2023
Reviewed: 27 December 2023
Manasit
Thailand-
Location Hotel staffs
Stayed in December 2023
Reviewed: 26 December 2023
Jacqueline
United KingdomNothing
Its location it’s decor and glamour
Stayed in December 2023
Reviewed: 10 December 2023
Pamela
United StatesThe property was wonderful. I can’t think of anything that I would change.
The wonderful lakeside location, old world grandeur, attentive staff, were exceptional. The food in the main restaurant was very good. The bar staff was very friendly and attentive. The gym facilities were clean and appreciated
Stayed in December 2023
Reviewed: 5 November 2023
Michael
United StatesWonderful grand hotel with an exceptional staff that ensures you have a fantastic stay.
Stayed in November 2023
Reviewed: 18 October 2023
Amina
United Arab EmiratesNothing
Staff and location
Stayed in October 2023
Reviewed: 15 October 2023
Clint
United StatesFront desk staff was amazing!
Stayed in September 2023
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