Self check in was very easy. Enjoyed the complimentary drinks. Great place to stay and walk around town.

Stayed in September 2024

NA

Extremely comfortable beds

Stayed in September 2024

No air conditioning but it’s was expected as this is the 2nd oldest building in the old section of town.

Excellent location. People were very friendly and helpful. The restaurant downstairs was fabulous.

Stayed in September 2024

Price, need more hangers, need better lighting

Location, balcony room view, quiet, very clean

Stayed in September 2024

The windows had some plexiglass (most likely for safety reasons), but this made it hard to get air in on hot days. We were able to place the fan above the glass to get some extra air in though.

Overall a great experience! The room was perfect for being out and about all day. The staff which I didn't see (there is a very easy self check in) was very helpful via email. Everything was clean and they offered some free refreshments on one of the floors. It was a little bit of a walk to the train station, but not terrible.

Stayed in September 2024

Minimal opportunity for interaction with staff

Location was great.

Stayed in September 2024

Check in was difficult as I did not receive a bar code when I did the pre-check in. I had to call for assistance. Thankfully the lady who worked in the restaurant downstairs was able to assist with keys and arranging parking online.

Location was good. Bed and pillows were quite nice.

Stayed in September 2024

No air conditioning Can not fully open window

Very clean

Stayed in September 2024

Most hotel showers I've found are a little odd for keeping the water in the shower which can cause some minor flooding of the bathroom if there is no door on the end.

The location was great, quick access to restaurants, cafes and public transportation as well as some of the historic sights. The hotel/room itself was clean and comfortable, plenty of space for 3 people.

Stayed in August 2024

It was a bit warm in August so room was stuffy at night with the fan and no AC

Centrally located. Large family room. Free coffee, beer, water and Coke. Left luggage after checkout at hotel while we further explored

Stayed in August 2024

Staff were very pleasant but stretched thin...this meant waiting around at check-in and checkout for someone to turn up. I even took delivery of some smoked fish for the restaurant and found a fridge for it, because there were no staff about to take it. It's not a big deal if you are not pushed for time, but it could be a problem if you are in a hurry and have to catch a plane. Also, there's no aircon, and with temperatures in the mid-30s outside, a little cooling would have been welcome - but in such a historic building air-conditioning would probably have been impossible to fit.

Location excellent, character of the hotel very pleasing - a smart modern makeover of an inn with hundreds of years of history. Quiet square within a few metres of the riverside.

Stayed in August 2024

I acknowledge that this issue was partly my fault, but our room lacked air conditioning. We paid over £400 for a family room, and I genuinely expected it to include standard amenities like air conditioning. I understand that the historical nature of the building makes installing air conditioning difficult. However, the room didn't even have a fridge, leaving us no way to store our baby's milk. The room was only equipped with two small fans, which barely made a difference in the heat. This stay was part of a road trip across Europe, with plans to stay overnight in Lucerne before continuing to Belgium the next day. However, the room was unbearably hot, feeling like a sauna, and our two-year-old twins were inconsolable, crying non-stop. We had no choice but to leave the room and continue our trip at 11 PM. When I booked the room, I clearly mentioned that we had two babies with us. The least I expected was for the hotel to inform us about the lack of air conditioning.

The hotel is situated in a pleasant area, near the town center and away from busy roads. It was clean, and the room was incredibly spacious, with modern and minimal furniture. The online checking and checkout was very easy to follow and saved us a lot of time.

Stayed in July 2024

The comfort of the room was affected by two factors: number one, no air-conditioning. I know this is Switzerland, but global warming has made air air conditioning necessary even in places that didn't use to need it. As a result, we were sweltering, and the fan in the room is woefully inadequate. Number two: the bell towers nearby go off at all hours, day and night (and early morning). Not the hotel's fault, but something to know. The fans didn't cut that, either.

We work online and need strong Internet. Once we got there, it was clear that the Internet wasn't going to work very well. We even brought our own Starlink satellite just in case. But it wasn't working in our room. However, I reached out to the staff and they put us in a room with a clear view of the sky and a router right next to our door. It made all the difference. Excellent response!

Stayed in July 2024

There is no front desk, no lobby, and no in-person staff. It is all remote checkin, and very impersonal. The room was clean and modern but sterile and basic, but comfortable. Excelllent shower.

Great location near the river and old town in a cute old square.

Stayed in July 2024

wish the bathroom can be bit bigger

hotel Schlüssel located at the best location in town, walkable to all the major attractions, and in a quite charming square. The staff are very friendly and the room is very clean.

Stayed in June 2024

No air conditioning.

Location was great and the bed was very comfortable

Stayed in July 2024

It was very clean and quiet. The bed was very comfy. There is no AC, but it was not too hot on the day I stayed there. So, it was fine.

Stayed in July 2024

The fan in the room needs to be replaced. I was able to tighten the fan on to the motor enough for it to work but if you bump it, it falls apart and won't work. For a hotel with no AC would recommend you check all fans are working.

Cozy little hotel. Comfortable bed. I liked the self-serve bar with coffee, water, beer.

Stayed in July 2024

Self-check-in procedure didn't work as I was a day late.

Excellent location

Stayed in July 2024

The fridge! The drinks and the coffee were a great bonus :)

Stayed in July 2024

Consider putting coffee, milk, and spoons in the room as moving up and down with drinks can be a bit tedious.

Great location and easily accessible. Rooms are clean and modern while the building maintains its charm. There is good communication throughout the stay, with most things being done online.

Stayed in July 2024

Missed having a staffed reception

Great location

Stayed in July 2024

Overall perfect for what it is! Great location in the old center of Luzern, simply furnished rooms but with subtle elegance, and importantly comfy mattress and bedding. The coffee and beer included is a nice extra touch, and the restaurant downstairs does good food. Stayed one night but would be ideal for a long weekend also.

Stayed in July 2024

none of them

the room simple design

Stayed in June 2024