Bahnhofplatz 18, 3920 Zermatt, Switzerland
#38 of 475 hotels in Zermatt
Guests' ChoiceBased on 179 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.7
Staff
9.7
Value for money
8.8
Free WiFi
8.8
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End of dialog contentReviewed: 26 September 2024
Caterina
SpainAll perfect
The spa, the spacious room, friendly staff and an amazing breakfast with vegan options
Stayed in September 2024
Reviewed: 26 September 2024
Meghal
IndiaConveniently located property with pick up from the train station. The apartment was very well equipped and clean. Breakfast was great too
Stayed in September 2024
Reviewed: 24 September 2024
Harkeertan
CanadaAmazing property with the best location. Room and washroom is pretty good size with all the facilities. Breakfast was amazing. Staff is very helpful.
Stayed in September 2024
Reviewed: 24 September 2024
Toni
United KingdomThere was nothing I didn’t like about it. I loved it!
The property is brilliantly located, very central and very clean. The staff were the real stand out for me. They just couldn’t do enough for me, I was blown away. I would come down at 6am to get some work done on my laptop in the main lobby of the hotel. The reception really went out of their way to keep bringing me coffees and offering me anything I needed. They even started expecting me in the mornings, and knew my order and made sure I had everything. Even in the evenings, they knew my wine order and would put the fireplace on for me. They really made me feel looked after. Such a wonderful place - the staff make it special. I can’t thank them enough for their care and attention!!
Stayed in September 2024
Reviewed: 24 September 2024
Marie
AustraliaVery nice and clean hotel, close to the trains and the Gornegrat station, very helpful staff - and a nice afternoon tea for the guests.
Stayed in September 2024
Reviewed: 23 September 2024
Warunthorn
ThailandThe two bedrooms are quite different from each other.
Location and cleanliness
Stayed in September 2024
Reviewed: 23 September 2024
Gabriel
United StatesNothing, everything was great
The room was great, excellent breakfast and spa
Stayed in August 2024
Reviewed: 23 September 2024
Judy
New ZealandThis hotel is outstanding. Modern, a few steps from the station, heaps of eating places, breakfast and afternoon tea included. Upgrade to a view of the Matterhorn room was the icing on the cake.
Stayed in September 2024
Reviewed: 22 September 2024
Sie
MalaysiaOnce I was at the hotel’s tea room for afternoon tea and the staff actually raised her voice for me sitting at the table not reserved for tea time. Would be better if the table are marked or categorised for better clarity.
The location is top notch with good view. Room is spacious and comfy. Front desk staffs are awesome, kudos to the team. Varieties of foods and beverages for breakfast
Stayed in September 2024
Reviewed: 20 September 2024
Mohammad
BahrainI widh they had room service. Other than that everything was great.
Great little hotel, packed with character. Great location and views. The staff were friendly, professional, and welcoming. The rooms were clean and comfortable, we bought 2 of the bathrrobes because they were high quality. Superb Spa service and facilities. The breakfast had a variety of options, and they have the best nuts ever in the lobby Cafe.
Stayed in August 2024
Reviewed: 19 September 2024
William
United StatesJust that everything was so nice. Nice presentation for breakfast.
Facility is in,Very nice condition. The staff was super nice everyone of them. Made you feel very special.
Stayed in September 2024
Reviewed: 18 September 2024
Viatcheslav
New ZealandVery good breakfast. Great facilities including a pool and spa.
Stayed in September 2024
Reviewed: 18 September 2024
Andrii
UkraineThe hotel is in an amazing location, right next to the central walking street and close to the station. It features a modern design, a fantastic spa area, and the apartments are stylishly furnished. The breakfast is excellent and provides a great start to the day, giving you the energy you need.
Stayed in September 2024
Reviewed: 17 September 2024
Ingrid
DenmarkNothing
Breakfast was superb and everything beyond expectations. Staff was fabulous.could not have been more satisfied. would like to came back.
Stayed in September 2024
Reviewed: 17 September 2024
Modi
United StatesAll good.
The hotel location close to Zermatt train station is excellent. The breakfast and staff were great. The heated indoor swimming pool and the Spa were fantastic. Great to relax after a long day.
Stayed in September 2024
Reviewed: 17 September 2024
Dongil
South KoreaNothing special.
The staff is friendly, it is very close to Zermat Station, and has good access to attractions such as the Gornegrat Observatory, Sunnegga inculding lakes, etc.. Especially in the morning, you can see the Golden Horn from the balcony.
Stayed in September 2024
Reviewed: 16 September 2024
Harie
United KingdomGreat hotel with top quality facilities, really friendly and welcoming staff, super friendly! Fantastic location and fabulous breakfast! Would defo stay again when I return to Zermatt. I had a great view of Matterhorn from my room.
Stayed in September 2024
Reviewed: 16 September 2024
Jin-cai
TaiwanNone
Everything is perfect. Friendly staff, delicious breakfast, various leisure facilities, comfortable space, and close to the station
Stayed in September 2024
Reviewed: 16 September 2024
Elizabeth
AustraliaNothing
It was so luxurious, the spa facilities, the afternoon tea. The delicious breakfast.
Stayed in September 2024
Reviewed: 15 September 2024
Soo
SingaporeNothing.
Highly recommend this newly renovated hotel with clean amd comfortable room. Best breakfast throughout my Swiss trip and complimentary tea & snack are great too.
Stayed in September 2024
Reviewed: 15 September 2024
Werner
AustraliaLocation, SPA, Breakfast all excellent
Stayed in September 2024
Reviewed: 13 September 2024
Szshahzaka
SingaporeCouldn't have a clear matterhorn from the room. HAHAHA.
Love the location.
Stayed in September 2024
Reviewed: 12 September 2024
Carla
United StatesOne time we opened our balcony door and someone was smoking next door and we quickly had to close the door....smoke was awful
Very friendly staff, great afternoon tea, excellent breakfast. Wonderful Spa. Everything about our stay was great!!!
Stayed in September 2024
Reviewed: 11 September 2024
Viatcheslav
New ZealandExcellent stay, location is very close to the train station and the town centre. They have a very nice pool and spa facilities. Breakfast was very good, lots of choices.
Stayed in September 2024
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