Great place , perfect for our group

Stayed in September 2024

Almost none of the English language programmes on the TV would tune in. Looks like a decoder was missing. The hotel is somewhat lacking in flexibility if you have a particular need - but I suspect this is a staffing issue as is faced across the industry. It's expensive - but it's Switzerland - for Switzerland it was pretty good value.

Great location in the middle of Saas Fee and the hotel provides the Saastal card which enables free bus and ski lift travel (summer) throughout the valley. This is a superb benefit if at the end of the day you just want to pop up the mountain for a coffee :-) and to make walking downhill much easier after a long hike. Breakfast was tasty and varied. Breakfast starts from 7:30 which is a good time to get on the mountain early. Spa is very Swiss - but clean and comfortable. The Panomramic sauna is a fun experience. Rooms comfortable, large and nice balconies. NB the milk for the tea and coffee making is in the fridge.

Stayed in July 2024

Good selection, friendly efficient staff

Stayed in July 2024

The mountain view with a balcony room is misleading. Only south rooms have a good view

The breakfast and the location

Stayed in July 2024

Everybody was so kind and helpful

Stayed in July 2024

Clean, well located, good breakfast, nice staff

Stayed in July 2024

Very comfortable

Stayed in July 2024

Nothing to report..... other than the early closing of the restraunt, but at the same time, I understand this due to weather and client volumes eating. We just had to adapt to the timings

Great Location, Great breakfast, and Lunch and Dinner .... Your kitchen supplied really well structured meals, a littl on the High price side, but delicious. SPA zone in Hotel was great, however, our guests were perplexed at the Nude element of the environment.

Stayed in March 2024

There really was nothing we could have complained of every thing was really perfect for a parent travelling with kids.

Stayed with my 3 kids for skiing for 4 days. Non fussy and family friendly. Complimentary afternoon tea was what we really enjoyed after skiing and were we got to relax at the fire and enjoy a game of chess cards and the use of their baby grand piano, next time we will be taking our practice sheets. Staff were just lovely. We will be back. Great value over all

Stayed in April 2024

The gym is really nonexistent and the single existing weight lifting machine is malfunctioning. This needs to be fully refurbished. Rooms and the area around the reception could see some renovation. People are still allowed to smoke on balconies and that stink is in the furniture in the rooms (we are non smokers and rather sensitive to the smoke stunk). The dinner is grossly overpriced.

The room was comfortable and the breakfast buffet was nice. The spa is mostly renovated and that looks good. We only did not like that people are expected to go in naked. The staff by the reception is extremely polite and helpful - a real pleasure to deal with.

Stayed in March 2024

It would be good to have a bit more option for salad and greens in the morning.

Very fresh bread! and healthy choices for Rustica Gipfeli. Coffee is also good.

Stayed in April 2024

Room, including bathroom is getting old and would need a revamp to be classified as a **** hotel. Small bathroom with shower in the bathtub difficult to access.

Excellent breakfast, good variety SPA with swimming pool and whirlpool was very good

Stayed in February 2024

It was a shame we were told not possible to take the food we could not finish at dinner but paid in advance for it. It was the dessert - we we simply full and wanted to have it in take away but it was not possible.

Most of the staff were absolutely wonderful. The breakfast was, quite simply, divine :)

Stayed in November 2023

Fantastic staff, really nice rooms, superb location

Stayed in January 2024

Ehmmm, leaving …😀

I’ve been here several times … and every time I’ve enjoyed a remarkable experience: Great Value for Money, perfect location with lovely staff, incl great shuttle service from-to parking and ski-lifts (Leo is the man that serves you with a smile and gives weather and slope advise). WIFI is great for a (video) bizz call in-between, Food is excellent, Rooms are very nice and wellness is superb!

Stayed in December 2023

The bed is a little bit soft for me.

Petit dej is very good. Service is diligent.

Stayed in December 2023

Very nice location with cozy fireplace in the lobby

Stayed in December 2023

The Sauna opens at 15:00, which is a bit late.

Spacious room with a balcony. Very pleasant and helpful staff. Nice restaurant. Comfortable beds. Great sauna with with wellness facilities and great views to the outside.

Stayed in August 2023

Excellent staff. Couldn’t do enough to help you

Stayed in August 2023

The booking through booking.com was made for my family specifying the number and age of children. The room had no extra bed for children right away, it seemed that you had to do the request separately, which I think is not convenient. Additionally the pictures on the site and booking.com show two different rooms for the same "labeling" Deluxe Double Room South, one showing a table and the other showing a couch, which we thought was a sofa bed, like 99% of the rooms we booked when mentioning children. We did not ask the extra bed to not bother with this topic during our holidays. However, this did not affect our positive experience at any point, but just wanted to point this out in case of traveling with children.

The rooms are well equipped, comfortable and the view from the balcony is great. Breakfast choice is very broad and did not miss anything that is needed for any type of traveler. The buffet was constantly renewed with fresh products. Staff was kind and helpful. The access to the pool and jacuzzi was a great additional feature.

Stayed in August 2023

Nothing

The location was great with a warm and relaxing feel from the moment we arrived.

Stayed in August 2023

1) The hotel interior design. I think it is about time to give it a face lift :) 2) The kitchen extraction hood was not well functioning on our arrival date, the whole lobby smelled Fish !!!! Maybe an area of improvement.

The staff at the desk and at breakfast are very welcoming and friendly as well as professional!

Stayed in July 2023

extremely kind staff!

Stayed in April 2023

Bathrooms are not according to 4-star standards. Pillows are not good (too flat) (but extra pillow was provided when asked)

Very friendly staff. Good breakfast, very good diner. Taxi from/to parking and lifts is well arranged. Very nice accomodation. We liked the swimming pool and wellness.

Stayed in April 2023