Nothing at all

Everything amazing, really it should categorized as 7 stars hotel.

Stayed in June 2024

The hotel restaurant was fully booked for dinner so we were not able to dine there and the menu looked amazing. Resto recommended by concierge Brasserie de Montbenon was ok but nothing special. This has nothing to do with hotel; we haven't been to Lausanne in 30 years and I remember it as a beautiful, immaculate city (much like Zurich still is) but now it's appears more French than Swiss with very run down, grotty areas like Paris. We also had a very rude south asian taxi driver tell us we should have just taken the metro to the hotel instead of taxi!

This stunningly beautiful old hotel has a modern annex, which is where our room was. Generally we prefer rooms in older part but the modern annex blew us away. The room was outstanding, possibly the best of our three week trip. It was perfectly laid out with the large closet, bathroom, bar area closest to the door and spacious bed/seating area towards the balcony, which meant room was exceptionally quiet. Very well appointed and immaculate with a very comfortable bed and seating area as well as balcony with a lovely view of the lake. We enjoyed spa, which is large with sauna, steam room, cold plunge and indoor/outdoor pool and quite busy. Breakfast was the best breakfast of our trip -- the best coffee, croissants, fruit selection, eggs, and faultless service overlooking garden. We were only here one night on our way from central Switzerland to Geneva for a flight and wish our stay had been longer.

Stayed in May 2024

The doors on the wardrobes were pretty heavily marked and they looked really worn- which spoilt the decor unfortunately. Otherwise the room was a really nice size.

Food was amazing, staff were friendly, spa was just what I needed ! everything went really smoothly

Stayed in June 2024

May be a bit more for the kids , there is nothing to entertain the kids

Fantastic property! Loved every bit of luxury the hotel offers! The rooms and amenities are great! The bed is very comfortable and the spa services is great too!! It’s quite pricey but worth it since it’s also in a very very good location!

Stayed in May 2024

no thing

the room , the facility , the location, the staff and the breakfast

Stayed in June 2024

Amazing location. Cocktails on the terrace are a must! Amazing view over the lake with great food! Super helpful stuff and concierge. SPA is really nice too.

Stayed in May 2024

The pool on Sunday morning with the children screaming and be very loud. It's a spa.

Everything is nice, clean and staff incredible.

Stayed in June 2024

Service at dinner could have been a bit faster.

Room is quiet and has good sound proof. Staff is friendly and professional.

Stayed in June 2024

Liked everything

Honestly it was one of the best hotels that I’ve ever stayed in. The front desk staff were super helpful and friendly. Breakfast was amazing, plenty of options, waiter service and staff at the breakfast were nothing short of the best, specially Youssef he was simply amazing. Ideal and central location. 2 mins walk from the metro station. Their rooftop got the most beautiful view of Lake Geneva and the staff there were super friendly. A reservation is required where you get to enjoy drinks and food with an amazing view. Rooms were specious, got a balcony with either park or lake view. Comfortable beds and the bathroom is a huge plus. I definitely recommend this hotel when coming to Lausanne. Can’t wait for future stays.

Stayed in June 2024

beautiful hotel, with amazing helpful staff.

Stayed in May 2024

The food options for dietary requirements (vegan) were pretty much non-existent and that was disappointing as I had to make my own meals from supermarket ingredients, or eat out. I didn't have breakfast after the first morning as there were not really any options other than fruit, and vegan options did not seem to be understood so I was also concerned about ordering things (and the one vegan option on the menu, avocado, had an additional cost). Especially disappointing as I had enquired about this prior to arrival. They didn't have Oat milk for coffee which was a surprise, luckily there is a fantastic coffee shop in front of the hotel that were able to provide exceptional coffee...with oat milk! If you have a serious food allergy or intolerance then please be very careful in ensuring this is understood and catered for.

Amazing quality hotel and facilities, one of my favourite stays. Big room, very comfortable bed and pillows, and soundproofing was the best I've experienced during a hotel stay - didn't hear any other guests. Housekeeping was great. Spa was fantastic, I really appreciated the women's only spa area, and I would recommend one of their massages. Location was great and across the street from the metro. Friendly and helpful staff. The garden area is a lovely little oasis and a great place to hang out.

Stayed in May 2024

The shower door doesn't close completely, so it leaks into the restroom. But overall everything was amazing and they even did our room twice in a day!

All facilities, especially the spa and pool. The staff was welcoming, helpful and knowledgeable. The toilette with integrated bidet was surprisingly nice.

Stayed in May 2024

A bit pricey

Location and quiet room

Stayed in May 2024

Every thing was perfect,,, and it’s worth to stay more than 2 nights, the hotel will provide helping for the transportation of the city even the ticket itself. Amazing facilities available such as cigar lounge and sky lounge to watch the lake view.

Stayed in May 2024

Spa area was great. Whole building was lovely and Sky Lounge is a great experience -- amazing view of the city.

Stayed in May 2024

Spas time should be longer

Excellent property

Stayed in May 2024

Price of food, room layout a little poky

Looks amazing, comfortable room, friendly staff, great heated indoor/outdoor pool, awesome view from roof terrace of the city & Lake Geneva, plenty of outdoor space/ gardens

Stayed in May 2024

I like everything

The Service is exceptionally good and the property is excellent. I would say that I would recommend the property to anyone from the reception to the staff involve in the cleaning room. Congratulations

Stayed in April 2024

The breakfast could better, it was very poor. The croissants was the only supper tasty 😋

Very nice building and nice rooms. We got a room with lake and mountain view it was amazing. Staff was very friendly and helpful.

Stayed in April 2024

Everything was okay there

Room was excellent

Stayed in April 2024

Nothing to not like!

Beautilful hotel, absolutely gorgeous bedroom

Stayed in January 2024

N/A

Fabulous 5 star hotel. Beautiful interior and gardens. Large room, comfortable bed and large balcony. Rain shower and a large bath in the bathroom. Beautiful breakfast area with great selection. All staff really friendly, professional and helpful. Room cleaned well each day. Lovely pool and spa area.

Stayed in March 2024

Everything was GOOD! I don't know his name but concierge in charge and Laure (I'm sorry if I'm wrong) of F/O is very kindly. location is good. There's no flaw in that. Thank you so much. I will not forget my memories at the hotel.

Stayed in March 2024

Location, good breakfast, good rooms, clean.

Stayed in March 2024